2022 Culture Roadmap Technology 
Think Customers
JUNE 29, 2022
This year’s Forrester CX conference served as a backdrop for a deeper look at Forrester’s CX Index for 2022 , which revealed that CX quality dropped for nearly 20% of brands, the highest proportion of brands to fall in one year since the survey began. Virtual employees go the distance to cultivate culture. Values are what we say we do.
Magellan Solutions
AUGUST 1, 2022
Statistics on the Philippine BPO Industry for the year, 2022. The Philippines’ Information Technology and Business Process Management (IT-BPM) sector continues to be a major economic driver. The number of mid-skilled jobs is expected to increase from 452,000 FTEs in 2016 to 840,000 FTEs by 2022. billion by the end of 2022.
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CSM Magazine
FEBRUARY 1, 2022
“It’s been a fantastic year, not only with an increase in turnover and customers, but our team has grown from 8 to 25 and we’ll shortly be over 30, showing our exceptional growth in 2021 and how we’re planning for 2022 and beyond. The first of these new products is Conversational Analytics. said Jamie.
CSM Magazine
MARCH 14, 2022
With the launch of this partnership, users of Nicereply and EvaluAgent will be able to close the loop between the voice of the customer and internal quality scores without the need to change survey supplier or invest in additional technology. About Nicereply.
CSM Magazine
JULY 28, 2022
As practice shows, modern technologies provide wide opportunities in the field of HR management. New approaches to the implementation of HR management processes cause a significant technological transformation. Therefore, the task of forming or improving the personnel management system in modern enterprises takes on special importance.
Playvox
AUGUST 8, 2022
In February 2022, 4.4 This goes right to the heart of one of the biggest contact center trends for 2022 : employee choice. These four themes provide a solid roadmap for successful retention: 1. Technology. In April 2021, a record 4 million Americans quit their jobs. In June of that year, another 3.9 The trend persists.
Natalie Petouhof
AUGUST 15, 2022
I’ve been reading an advance copy of Empathy in Action, and while I don’t write book reviews as a matter of course, I view this as a creative form of thought leadership about what customer service needs to look like in 2022. History Foreshadows CX Problems. These may be valid issues, but not the root cause, and the answers will come too late.
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