InMoment XI
MARCH 16, 2022
These new CX trends were based on indirect and inferred data, as well as surveys across several industries. And surprisingly, there were some standout similarities that connected the two seemingly disparate customer bases. So what can we learn from a cross-continental comparison?
Customer Bliss
FEBRUARY 18, 2022
As we head further into 2022, it’s apparent that companies are picking up steam and looking ahead to the future of their experience practices (customer experience, employee experience, and beyond). Listen to or watch the full interview ». Build Your Legacy: What’s Your “Three Blocks Long”? .
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InMoment XI
FEBRUARY 9, 2024
Fostering Loyalty by Delivering Ongoing Value There’s an old adage that retaining a customer is less expensive than acquiring a new one. But retaining automotive customers can be challenging, as they aren’t as loyal as we’d like to think. Customers less satisfied with buying process in 2022. ( [link] ). Access 1/16/24.
Totango
APRIL 5, 2022
It can make your NPS surveys more efficient by performing a number of functions, such as: Segmenting your respondents based on criteria you select so you can zero in on a particular part of your customer base. Customizing your survey with additional response fields. Six of the Best NPS Software Solutions for 2022.
Advertiser: ZoomInfo
So, what does ABM look like in 2022? In just 90 days, we were able to increase our pipeline by 114% and the customer base for this particular product by 30%. However, ABM practitioners have evolved the strategy from development to implementation. Instead of wading through a series of vague “how-to kick-start your ABM strategy!”
Qualtrics
NOVEMBER 16, 2021
Consumers want better experiences in 2022, and businesses are failing to respond – risking on average 9.5% Read on for top-level insights from our Global Consumer Trends 2022 report. We asked over 23,000 consumers across 23 countries about their experiences with brands in 2021, and what they’re looking for from businesses in 2022.
West Monroe
JANUARY 25, 2022
In 2022, the dialogue across financial services will be driven by the themes of rising interest rates, high inflation, and the need for growth in the face of continued digital disruption. Now having made that adjustment, many customers are ready to move on to competitors who can deliver banking services, faster, cheaper—even safer.
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