2022 Customer Care Customer Expectations NPS 
Lumoa
JUNE 14, 2023
You’ve designed your NPS survey and emailed it to all your customers—and the results are in… but not those you were expecting. When it comes to gauging customer sentiment and loyalty, few metrics enjoy such widespread acclaim as the Net Promoter Score (NPS). Does it spell doom for your business?
Lithium
DECEMBER 6, 2022
Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access. Khoros Marketing Release Notes, October 2022. True story. Deep listening and insights lead the way this year. Publishing.
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COPC
APRIL 13, 2022
Getting your organization’s customer service channel strategy right can help reduce operational costs and increase customer satisfaction. It can also be an opportunity to boost the Net Promoter Score (NPS). Customer support plays a significant role in how customers feel about an organization.
Retently
APRIL 5, 2024
When employees are happy, well-trained, and fairly compensated, they become the most effective ambassadors for your brand and deliver the customer care that shoppers expect, resulting in satisfied customers. The key lies in recognizing that each customer is unique, and their journey should be just as personalized.
ViiBE Blog
JANUARY 19, 2022
ViiBE Blog Customer service challenges of remote work Anna Gorina January 19, 2022 Share this article Contents Share this article Contents Before 2020, only a few companies across the globe had remote work best practices in place where they were used to allowing team members to work from home for a certain period of time regularly.
SurveySensum
JULY 7, 2023
So you decide to reach out to customer care. Open-ended) Explore SurveySensum To Create Post-Purchase Customer Feedback Survey – Request a Demo 8. A positive customer service experience is an important part of your customer shopping journey. No email, no text – nothing. Naturally, you are concerned.
SurveySensum
JULY 7, 2023
So you decide to reach out to customer care. Open-ended) Explore SurveySensum To Create Post-Purchase Customer Feedback Survey – Request a Demo 8. A positive customer service experience is an important part of your customer shopping journey. No email, no text – nothing. Naturally, you are concerned.
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