Interactions

SEPTEMBER 8, 2023

Getting stuck in a loop or being misunderstood by an automated customer care system brings out the worst in humanity. Thankfully, customer service tools have advanced in recent years, and AI is accelerating the change. Interactions IVA works with your existing technology stack instead of forcing you into another ecosystem.

Interaction 62

Interaction Customer Service Contact Center Multi-Channel 62

ShepHyken

DECEMBER 5, 2022

But this year, perhaps more than any other, feels especially monumental, as 2022 was not only the year the world returned to relative normalcy – it was the year the hospitality industry finally roared back to life. An updated loyalty program can help keep you connected to customers. First, create an empathetic connection.

Article 71

Article 2022 Customer Service Hospitality 71

Retently

APRIL 5, 2024

Now, let’s cut to the chaise to uncover practical strategies that create such engaging retail experiences that foster loyalty and repeat business. It includes every touchpoint a customer has with the retailer, whether it’s walking into a store, speaking to customer representative or unwrapping the product at home.

Retail 78

Retail Engagement Customer Experience Loyalty Programs 78

ShepHyken

DECEMBER 6, 2021

3 Ways to Move From Customer Service to Customer Care by Patrick McCullough. Destination CRM) What’s the difference between customer service and customer care? Yet service without care is like a doctor without a soothing bedside manner. So, if customer service isn’t a department, what do you call it?

2021 68

2021 Article Customer Service 2022 68

BlueOcean

MAY 13, 2021

Where Does Customer Care Sit in All of This? Despite the introduction of these three new motivators of brand loyalty after COVID-19 reshaped the market, customer experience still reigns supreme. What worked in 2019 may not work in 2021 or 2022. Empathy, responsiveness, and a streamlined process still matter.

Loyalty 156

Loyalty Brands Average Handle Time 2020 156

SurveySensum

JULY 7, 2023

And after the delivery of the product they sent a customer satisfaction survey asking about her experience with the delivery process of the product. This is just one touchpoint where Croma interacts with their customer. There comes many more touchpoints where Croma can engage with its customers. Is it easy to navigate?

Net Promoter Score 52

Net Promoter Score Loyalty Programs Touchpoint Loyalty 52

SurveySensum

JULY 7, 2023

And after the delivery of the product they sent a customer satisfaction survey asking about her experience with the delivery process of the product. This is just one touchpoint where Croma interacts with their customer. There comes many more touchpoints where Croma can engage with its customers. Is it easy to navigate?

Net Promoter Score 52

Net Promoter Score Loyalty Programs Touchpoint Loyalty 52