Retently

APRIL 5, 2024

When employees are happy, well-trained, and fairly compensated, they become the most effective ambassadors for your brand and deliver the customer care that shoppers expect, resulting in satisfied customers. In 2022, Apple Stores generated over $70 billion in revenue, highlighting their success in the retail industry.

Retail 78

Retail Engagement Customer Experience Loyalty Programs 78

SurveySensum

JULY 7, 2023

So you decide to reach out to customer care. Open-ended) Explore SurveySensum To Create Post-Purchase Customer Feedback Survey – Request a Demo 8. A positive customer service experience is an important part of your customer shopping journey. No email, no text – nothing. Naturally, you are concerned.

Net Promoter Score 52

Net Promoter Score Loyalty Programs Touchpoint Loyalty 52

SurveySensum

JULY 7, 2023

So you decide to reach out to customer care. Open-ended) Explore SurveySensum To Create Post-Purchase Customer Feedback Survey – Request a Demo 8. A positive customer service experience is an important part of your customer shopping journey. No email, no text – nothing. Naturally, you are concerned.

Net Promoter Score 52

Net Promoter Score Loyalty Programs Touchpoint Loyalty 52

Interactions

SEPTEMBER 8, 2023

Getting stuck in a loop or being misunderstood by an automated customer care system brings out the worst in humanity. Thankfully, customer service tools have advanced in recent years, and AI is accelerating the change. If recordings were published, your grandmother would surely blush!

Interaction 62

Interaction Customer Service Contact Center Multi-Channel 62