2022 Customer Retention Metrics ROI 
InMoment XI
JULY 4, 2022
2022 is being branded as “ The Year of the Squeeze. And due to these conditions, businesses need to justify the return on investment (ROI) for every initiative—including their customer experience (CX) program. 4 Keys to an ROI-Focused CX Program. C-Suite Buy-In Design with the End in Mind Holistic View Don’t Stop.
InMoment XI
MAY 3, 2022
Insurance brands have a unique set of challenges to overcome in order to find the valuable customer experience (CX) data they need to improve experiences. Insurance customers are buying into a long-term relationship, which means building brand trust is extremely important to keep customer retention rates high.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CX University
MARCH 18, 2024
By tailoring recommendations based on user feedback and purchase history, the company enhances customer satisfaction and retention. Personalization boosts companies’ growth rates by 6-10% on average and improves marketing efficiency, sales, and loyalty, all contributing to ROI when investing in a personalization tool.
Gainsight
OCTOBER 19, 2023
Companies are also recognizing the value of CS Operations to drive efficiency and further ROI from the CS organization. The number of companies with a dedicated CS Operations organization has more than doubled, from 20% in 2022 to 41% this year. Only 41% of companies measure CS on expansion revenue. At first glance, this makes sense.
TechSee
MARCH 7, 2022
It’s critical to understand customer-facing processes and pain points in every possible scenario in the customer journey to clear the way to efficient, intuitive, and successful self-service. Traditional performance metrics are not relevant for self-service. Customer Self Service Examples. Employee Experience.
Think Customers
DECEMBER 13, 2021
Fast forward to 2022—successful brands who continue to grow, innovate, and advance in the digital space need to answer the question: Are we sticking to the human side of the experience? Are we keeping our CX vows to customers and employees? Modern customer expectations call for true omnichannel customer experiences.
Integrity Solutions
JULY 28, 2022
However, while customers expect to have this flexibility to engage with brands on their terms, phone and voice remain the primary means of customer communications. The State of Contact Center Conversation Intelligence 2022 report by Observe.AI notes that 82% of contact centers engage with customers via the phone.
Expert insights. Personalized for you.
493 
Let's personalize your content