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Understanding Negative NPS Score: Causes, Impact and Solutions

Lumoa

Its lean and straightforward formula for measuring customer contentment has made this metric a veritable “gold standard” in the customer experience space. According to CustomerGauge’s 2022 report , NPS sports an impressive 41% trust rating among B2B businesses – higher than any other rating system of its kind!

NPS 83
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How to Enhance CX in Retail With Customer Feedback?

SurveySensum

Several factors can contribute to this issue: it could be due to a lack of customer awareness lack of customer interest in the category ineffective marketing strategies limited product assortment intense competition from other brands. Mina and Her Sporting Goods Store Mina runs an awesome online store for sporting goods.

Retail 52