Gainsight

JULY 13, 2022

You can do it all at Pulse 2022, the event of the year for product-obsessed professionals. . At Pulse 2022 you’ll learn proven strategies for product-led growth, driving, adoption, user retention, and how to build effective roadmaps. Here are the top 5 reasons you’ll love Pulse 2022. Best practices for product roadmaps.

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Gainsight

JULY 1, 2022

This model uses the product as the primary vehicle to drive end-to-end value realization, build consumption-based pricing, prioritize the product roadmap to optimize customer outcomes, and unlock organic expansion using self-serve provisioning. . The results were some of the most insightful data we’ve seen in some time. Mickey Alon.

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CustomerSuccessBox

APRIL 12, 2022

Here we have jotted down the essential strategies to be included in your Customer success checklist for the year 2022. Points to Ponder on making customer success plan for the year 2022. With plenty of priorities already lined up for business growth, most businesses miss out on defining a growth roadmap for individual clients.

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Gainsight

APRIL 21, 2022

2022 has already been quite the year. In fact, in 2022, there are reportedly over 1,000 companies that were in hypergrowth and reached “unicorn” status worldwide. In fact, in 2022, there are reportedly over 1,000 companies that were in hypergrowth and reached “unicorn” status worldwide. Creating a Product Roadmap?

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Lithium

NOVEMBER 1, 2022

New Coaching Video: Agent Activities Metrics Overview Agent Activities gives you visibility into how the agents are using the app and how they are managing their work on conversations. Manage View Updates. Care admins can now grant or revoke roles and column access for Manage View users. Available On-demand.

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CSM Magazine

FEBRUARY 1, 2022

EvaluAgent CEO Jaime Scott said: “Since 2020 we’ve seen an evolution in how Contact Centres are managing QA and agent improvement in response to remote working and heightened customer expectations. The first of these new products is Conversational Analytics. said Jamie.

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COPC

MAY 31, 2022

The COPC Customer Experience (CX) Standard is the most established and accepted performance management system. Together they are responsible for managing, developing and expanding the?COPC GBS is a resource for executives and managers involved in the strategic planning and development of CX operations. are the latest updates.?.

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SurveySparrow

NOVEMBER 11, 2021

Empower your management. Update your roadmap. Such insights are possible through online survey software like SurveySparrow. I would encourage employees to go have what I would call a job-crafting conversation with their manager and say I love this 60%, this 40% not so much, what can we do?” Empower your management.

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SurveySparrow

NOVEMBER 11, 2021

Empower your management. Update your roadmap. Such insights are possible through online survey software like SurveySparrow. I would encourage employees to go have what I would call a job-crafting conversation with their manager and say I love this 60%, this 40% not so much, what can we do?” Empower your management.

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CSM Magazine

FEBRUARY 14, 2023

The 2022 version of outsourcing, also known as business process outsourcing (BPO), has an array of benefits in the right situations and can be blended with any operation with an understanding of its calls, needs, processes, and tools. Change management is a discipline that extends beyond communication to establish and reinforce new norms.

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Lithium

OCTOBER 4, 2022

Khoros Innovate On-demand + Roadmap Resource Roundup Our latest roadmap aims to help you break down information silos and fragmented systems. 2022 Khoros Kudos Awards Winners and Runner-Ups We announced the Kudos Awards Winners and Runner-Ups at Khoros Innovate last week. Khoros Innovate On-demand + Roadmap Resource Roundup.

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Think Customers

MARCH 2, 2023

Citing results from Omdia’s 2023 IT Enterprise Insights survey, Myron said 59% of companies plan strategic or minor cloud technology investments for the contact center in 2023, down from 63% this year. D’Antonio agreed managing channels is a challenge. Then build a roadmap, a rapid roadmap, to try and solve for that,” Cerise said.

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Lithium

MAY 3, 2022

Join us as the Khoros product team shares recent innovations to the Khoros platform and walks through upcoming releases on our roadmap. The 2022 Khoros Kudos Awards are now open until May 27th! Khoros Roadmap Webinar (North America) Tuesday, May 17th Save your spot. Advanced CX Insights Webinars Watch now.

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Quadient

SEPTEMBER 16, 2022

Fri, 09/16/2022 - 19:19. We also received a five out of five score for "planned enhancements" – the only vendor to receive a perfect '5' score, demonstrating the strength of our product roadmap. To access, simply visit check this link: The Forrester Wave™: Journey Mapping Platforms, Q2 2022. Marissa Feigen. Experience.

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Happy or Not

JANUARY 3, 2022

A glimpse of our future roadmap. For example, retailers are using a wide number of systems to follow transaction data, traffic hours, customer insights, loyalty programs, online shopping information or location-based technology. . We want to offer a wide set of tools with the richest data set in the industry.

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Strativity

APRIL 27, 2023

To get there, restaurants need to embrace change as a constant and then optimize, roadmap, and even blow some things up in order to respond faster and exceed customer needs. Those relationships mean we know what really took place during the pandemic and how managers and operators are thinking about the future. McKinsey and Co.

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Strativity

APRIL 27, 2023

To get there, restaurants need to embrace change as a constant and then optimize, roadmap, and even blow some things up in order to respond faster and exceed customer needs. Those relationships mean we know what really took place during the pandemic and how managers and operators are thinking about the future. McKinsey and Co.

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CSM Magazine

MARCH 14, 2022

This premium integration is the first in an exciting roadmap of integrations and will enable customer support teams to be able to view their customer feedback & survey results alongside their internal quality scores. James Marscheider, CCO of EvaluAgent, said: “We’re enabling our customers to make more of their customer feedback.

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Gainsight

AUGUST 4, 2022

The 2022 Gartner Market Guide for Customer Success Management Platforms reports that “customer success management (CSM) programs have progressed from an emerging discipline into an increasingly mature and evolving practice.”. Gartner is a company that delivers actionable, objective insight to executives and their teams.

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ChurnZero

MARCH 31, 2023

Customer Success Managers (CSMs) pick up the baton after that “to deliver on the promises made by the sales team.” Every sector is different, but if we are entering into a period of slow growth, keeping clients and growing those where you can, will be key to success in 2022.” Share your vision and roadmap. Talk to them.

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BirdEye

MAY 17, 2023

Monday Mission statement: “To democratize the power of software so organizations can easily build software applications and work management tools that fit their needs.” Monday.com provides all the tools a company may require to manage workflows and projects from beginning to end. So, be insightful, aspirational, and visionary.

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Circular Edge

DECEMBER 13, 2022

Blog Credit: Pamela Pierce, December 7, 2022 (5 Ways to Extract Serious Value from Your Transactional Data | NetSuite). Leverage your historical ERP data to uncover insights that generate value for your customer and business. While retaining historical business transaction data is required, managing it can be a challenge.

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West Monroe

NOVEMBER 2, 2022

billion through their IPOs in the first half of 2022, a sharp decline from a $155 billion boom in 2021. While M&A deal volume is slowing as recessionary concerns remain, top-tier assets are still coming to market, the best of which are still managing to command strong valuations. Build a realistic roadmap. Prepare for exit.

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Education Services Group

DECEMBER 13, 2022

Last year, the team at ESG made a few predictions about 2022 and how the Customer Success industry would evolve in the coming year. According to the 2022 Customer Success Leadership Study , 78.5% Less than half of CS organizations have access to the tools they need to deliver actionable insights and increase business efficiency.

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ChurnZero

JANUARY 13, 2023

AI can also simplify data unification by providing more streamlined, intelligent processing for the people, teams and systems that need accurate insights to build better businesses. 2022 has been an interesting year for Customer Success and 2023 is set to be just as exciting! Anthony D’Auria , industry principal, Valuize.

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Gainsight

NOVEMBER 16, 2021

trillion on digital transformation in 2022. . Use PX to craft an unbeatable digital transformation roadmap. When used right, in-product analytics and Gainsight PX can light the way to a winning digital transformation roadmap. The SaaS industry is in the midst of a massive push toward digital business transformation.

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Gainsight

MAY 18, 2023

Can you believe it’s been an entire year since the 2022 GameChanger Awards ? According to the company, this “allows organizations that depend on physical operations to harness IoT [Internet of Things] data to develop actionable insights and improve their operations.” to over 4.5 We can’t wait to see what you do next. Well done, HMH!

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COPC

MAY 31, 2022

The COPC Customer Experience (CX) Standard is the most established and accepted performance management system. Together they are responsible for managing, developing and expanding the?COPC In May 2022, committee members will discuss using COPC Inc.’s They also merit increasing employee engagement initiatives.

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ChurnZero

OCTOBER 28, 2022

The results of the 2022 Customer Success Leadership Study, based on the perspectives and insights of more than 1,000 Customer Success leaders, are in. You’ll also be able to grab the full report in early November 2022. Here’s a sneak peek at what we learned. The bad news is they’re not growing enough.

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Gainsight

JULY 5, 2022

According to our 2022 Customer Success Index , companies are discovering that “CS responsibilities tie directly to business goals and revenue.” For every five Customer Success Managers (CSMs), you’ll need to start developing smart processes for running your team. It’s about adoption, analytics, and expansions.

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ViiBE Blog

JULY 22, 2022

ViiBE Blog Best ways to use CRM Anna Gorina July 22, 2022 Share this article Contents Share this article Contents Enhancing the Digital Experience with Remote Assistance Free Retail E-book available now! Your CRM system is a powerful tool that can help your business to manage its customer data more effectively. What is a CRM?

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Think Customers

JUNE 29, 2022

This year’s Forrester CX conference served as a backdrop for a deeper look at Forrester’s CX Index for 2022 , which revealed that CX quality dropped for nearly 20% of brands, the highest proportion of brands to fall in one year since the survey began. And, Tynan said, most organizations are not paying enough attention to them as a lever.

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West Monroe

DECEMBER 20, 2022

This article was originally featured in the December 2022 issue of the Manufacturing Leadership Journal. ©2022 Manufacturing Leadership Council, a division of the National Association of Manufacturers. In the January 2022 Climate Action 100+ report , 87% of companies reported having board-level oversight of climate change.

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West Monroe

DECEMBER 20, 2022

This article was originally featured in the December 2022 issue of the Manufacturing Leadership Journal. ©2022 Manufacturing Leadership Council, a division of the National Association of Manufacturers. In the January 2022 Climate Action 100+ report , 87% of companies reported having board-level oversight of climate change.

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Gainsight

SEPTEMBER 14, 2022

And luckily, the narrative at Pulse 2022 was no exception! We’ve curated major highlights from Pulse 2022’s Community sessions below. Holly Firestone, VP of Community at Venafi and Marili ‘t Hooft-Bolle, Managing Director of inSided by Gainsight , explain why that evolution matters. But it’s hard to actually put into practice.

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Gainsight

JULY 26, 2022

Beyond engaging users with training you have, PLG tactics can also let you gain insight on how you continue to refine and expand your training and user resources. Product usage data has obvious benefits for product teams who are constantly working to prioritize roadmap and understand how to create features customers love to use.

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CSM Magazine

JUNE 14, 2022

Customers like Standard Bank , the continent’s largest bank, that recently implemented Calabrio Workforce Management (WFM) for 4,000 agents alongside its Amazon Connect Contact Centre as a Service (CCaaS) platform. This will allow our customers in the region to provide superior customer service and reduce costs, quickly and with ease.

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