InMoment XI
JULY 4, 2022
2022 is being branded as “ The Year of the Squeeze. And due to these conditions, businesses need to justify the return on investment (ROI) for every initiative—including their customer experience (CX) program. Unsurprisingly, the answers were return on investment, finding budget space, and enabling stakeholder buy-in.
Gainsight
JUNE 21, 2022
Gainsight and RevOps Squared had an incredible response to our Customer Sucess Index 2022. Investment in customer success (CS) is causing a significant impact on companies’ revenue and growth. Why this level of investment? NPS is a core measurement or method that most companies use to measure overall customer satisfaction.
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CX University
MARCH 11, 2024
Best Practices for Measuring Campaign Success In today’s complex marketing landscape, the ability to analyze omnichannel data effectively is essential for businesses seeking to measure the success of their marketing campaigns. The test group is exposed to the new strategy, while the control group is not.
SurveyGizmo
NOVEMBER 4, 2021
Please download our CX Predictions for 2022 ebook for our full report. In 2022, CX programs will grow far more comprehensive in scope. Only 13% of CX leaders express full confidence that their measurement system provides a representative view of their customer base. This is part 2 in a 5-part series.
West Monroe
OCTOBER 19, 2023
” What’s more, 20% expect investments in artificial intelligence (AI) to increase by at least 50%. Expectations for return on investments are high. This doesn’t always create a return on investment—and in some cases works against it. A good example is master data management.
Calabrio
FEBRUARY 18, 2022
Ross Daniels at Calabrio looks at the recently published 2022 Agent Management Value Index Report from analyst firm Ventana Research, for insights into how to structure software selection processes – to help organizations pose the right questions to get the right answers. Total Cost of Ownership and Return on Investment (TCO/ROI).
CSM Magazine
FEBRUARY 17, 2022
Ross Daniels at Calabrio looks at the recently published 2022 Agent Management Value Index Report from analyst firm Ventana Research, for insights into how to structure software selection processes – to help organisations pose the right questions to get the right answers. Total Cost of Ownership and Return on Investment (TCO/ROI).
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