BirdEye

AUGUST 7, 2023

13 Auto repair marketing strategies you should check out Strategies to retain existing customers Trends in auto repair marketing in 2023 What are the best platforms for advertising auto repair services? Visibility: Cement your auto repair shop in customers’ minds. Benefits of implementing a loyalty program A.

Sales 52

Sales Marketing Social Media Loyalty Programs 52

BirdEye

OCTOBER 19, 2023

Grow your customer base with email marketing 5. Develop a loyalty program 10. Engage customers with SMS marketing Interested to know the actionable to-dos to make sure you get optimal results? Read more insightful findings in our guide about the Impact of online reviews on multi-location businesses in 2023.

Marketing 62

Marketing Social Media Multi-Channel Loyalty Programs 62

SmartKarrot

MARCH 17, 2022

While B2C loyalty programs are quite popular, B2B SaaS companies have to keep certain best practices in mind. B2B companies need to focus on driving revenue and sales while incentivizing existing loyal customers. As per a report by Forrester , by 2023 B2B businesses in the US is expected to contribute up to $1.8

Loyalty Programs 10

Loyalty Programs B2B Loyalty B2C 10

BirdEye

OCTOBER 27, 2023

Did you know you can reduce customer acquisition costs (CAC) with business text messaging? Why is customer acquisition important? Customer acquisition is important because your business must increase its customer base and pool of repeat buyers for the following reasons: Easy word-of-mouth marketing to spread the word about your brand.

Social Media 57

Social Media Multi-Channel Advertising Customer Retention 57

ShepHyken

JANUARY 23, 2023

13 ways to retain existing loyal clients—no matter what the market climate by Fast Company Executive Board (Fast Company) Reassuring your customer base that you value their business and want them to succeed—whether they’re up or down—is what really matters and builds better partnerships. It’s a win-win.

2023 13

2023 Article Customer Service Contact Center 13

BirdEye

NOVEMBER 29, 2023

Offer incentives and loyalty programs Ashley HomeStore implements a successful loyalty program. This program not only offers exclusive discounts, early access to sales, and rewards for repeat customers but also catalyzes fostering loyalty and boosting customer retention.

Marketing 57

Marketing 2024 Advertising Social Media 57

SurveySensum

MAY 11, 2023

Customer satisfaction and loyalty are 2 driving factors for retail businesses as they depend heavily on repeat customers and positive word-of-mouth recommendations to drive sales and grow their customer base. And since we are almost mid-way in 2023 new reports are expected soon.

NPS 52

NPS Retail Net Promoter Score Customer Satisfaction 52

BirdEye

DECEMBER 8, 2023

billion in 2023 alone. Businesses can use this carpet cleaning marketing approach to directly share promotions, discounts, or limited-time offers with their customer base. It’s a direct and efficient way to communicate with your customer base, fostering loyalty and encouraging repeat business.

Marketing 57

Marketing Social Media Advertising B2B 57

ShepHyken

OCTOBER 6, 2023

Building and maintaining customer loyalty is more critical than ever in today’s highly competitive business landscape. How to Build Customer Loyalty In 2023 – 3 Must-know Strategies A few strategies in your pocket can help you build customer loyalty better by keeping your customers engaged and loyal.

2023 60

2023 Loyalty Social Media Loyalty Programs 60

Currency Alliance

DECEMBER 7, 2021

But make no mistake; failing in the medium-to-long term on these Loyalty Imperatives will put your customer relationships at risk and ultimately damage your brand. Loyalty programs are no different. Without a brand’s uniqueness, customers don’t really care where they shop. Strive to be channel agnostic.

2030 52

2030 Loyalty 2022 Loyalty Programs 52

Retently

JANUARY 25, 2023

billion active iPhones worldwide (in 2023) and expected low opt-in rates , the update was bound to considerably impact the $327,1 billion mobile advertising industry. Ecommerce marketing needed to evolve, prioritizing retention and customer loyalty more than ever. With over 1.8 But what did it mean for ecommerce?

Loyalty Programs 31

Loyalty Programs Advertising Loyalty Social Media 31

SurveySensum

JULY 18, 2023

According to the ‘ The State of Personalization 2023 ’ report by Segment, 85% of businesses believe they are offering personalized experiences, but only 60% of consumers seem to think that’s the case. But why is personalization such an important strategy in ensuring a positive customer experience in retail?

Retail 52

Retail Customer Experience Touchpoint 2023 52

SurveySensum

JULY 4, 2023

Through initiatives such as fast and reliable shipping, easy returns, personalized recommendations, and exceptional customer service, Amazon has positioned itself as a leader in delivering a positive customer experience. In the first quarter of 2023, Amazon reported a significant increase in net sales, amounting to $127.4

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Feedback 52

SurveySensum

JULY 4, 2023

Through initiatives such as fast and reliable shipping, easy returns, personalized recommendations, and exceptional customer service, Amazon has positioned itself as a leader in delivering a positive customer experience. In the first quarter of 2023, Amazon reported a significant increase in net sales, amounting to $127.4

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Feedback 52

SurveySensum

JULY 17, 2023

According to a report by the Baymard Institute on “ Cart Abandonment Stats 2023 ”, it was found that the average cart abandonment rate is 69.9%. 69% is a lot of customers. Bring People Together Like A Community Ever wondered why beauty brands like Sephora and Glossier have such a huge and diverse customer base?

Retail 52

Retail Customer Experience Sports Customers 52

SurveySensum

JULY 17, 2023

According to a report by the Baymard Institute on “ Cart Abandonment Stats 2023 ”, it was found that the average cart abandonment rate is 69.9%. 69% is a lot of customers. Bring People Together Like A Community Ever wondered why beauty brands like Sephora and Glossier have such a huge and diverse customer base?

Retail 52

Retail Customer Experience Sports Customers 52

ShepHyken

JANUARY 4, 2024

As a result, you might consider adding options like van rentals to engage a dedicated community and see returning customers. Including perks like loyalty programs — where customers can earn a discount after a number of uses — can further reduce customer churn rates and increase your customer lifetime value.

Loyalty 64

Loyalty Customer Retention Social Media 2024 64