Comm100
JANUARY 23, 2023
2023 looks to be a year of great change in customer experience (CX). To help make sense of the year ahead and plan for the ever-shifting CX landscape, we’ve asked five experts in the field for their CX predictions for 2023. That will be a major focus in 2023 (and beyond).
Oracle
DECEMBER 5, 2019
Omnichannel is set to move front and center as part of customer experience (CX) strategy in 2020. The global omnichannel retail commerce platform market is expected to grow to $11.1 2020 is a huge year for omnichannel. So what exactly will be the drivers of change in 2020? Trend #1: The rise of semi-automated packaged solutions.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
SurveySensum
JULY 24, 2023
That’s the magic of the “phygital” trend that’s taking the retail world by storm, and it’s only going to get bigger in 2023 and beyond. Creating Seamless Retail Experiences Across All Channels With e-commerce on the rise, we all want that smooth transition between online browsing and in-store visits.
Kustomer
JUNE 7, 2023
Customer Experience Trends in 2023 At the outset of 2022, a post-pandemic global economic recovery effort was gaining momentum and supply chain issues were beginning to ease. Currently, we’re seeing a rise in the use of SMS, social media messaging, and live chat support.
Kustomer
NOVEMBER 15, 2021
Where online retail and services were once considered a nice or handy shopping alternative, 2020 saw e-commerce transform into an accelerated necessity for brand and customer survival. By the end of this year, e-commerce is anticipated to account for 18% of all retail sales worldwide with that number jumping to 22% by 2023.
Strativity
MAY 25, 2023
This article was originally published by QSR ( PDF ) on May 25, 2023. A strong brand reputation can be an effective gateway for supporting value proposition elements—and many are highly competitive to third-party applications. You see our work every day for brands like Starbucks, Pizza Hut, Chuck E. james.lanyon@materialplus.io
ViiBE Blog
JULY 22, 2022
ViiBE Blog Best ways to use CRM Anna Gorina July 22, 2022 Share this article Contents Share this article Contents Enhancing the Digital Experience with Remote Assistance Free Retail E-book available now! This gives you the ability to provide your customers with the best possible service and support. AR-powered CRM.
Expert insights. Personalized for you.
123 
Let's personalize your content