Kustomer

FEBRUARY 29, 2024

Gorgias is one of the leading help desk software options available on the market. Users can access reports in various formats, including overviews or segmented by channels, agents, macros, satisfaction, and revenue. One of Gorgias’s greatest assets is its robust integration with the e-commerce platform Shopify.

E Commerce 52

E Commerce 2024 E-support Feedback 52

Optimove

APRIL 15, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it matters: Position-less marketing is crucial for marketers as it enables them to leverage the rapidly changing digital landscape, fostering agility, innovation, and collaboration within their teams. ” he asked.

Marketing 59

Marketing Sports Multi-Channel Download 59

BirdEye

MARCH 22, 2024

billion monthly users, has become a marketing behemoth. businesses and 79% of global marketers use Instagram, which makes it a force to be reckoned with. In this blog post, we dive into the top follower trackers for Instagram, uncovering how these essential tools can revolutionize your social media strategy.

Social Media 57

Social Media Multi-Channel 2024 Metrics 57

Lumoa

FEBRUARY 14, 2024

A multi-dimensional CX strategy can be much more beneficial for your brand than one-dimensional customer service. External factors like market demand, pricing trends, or competitors’ initiatives can arise at any time, setting off a chain reaction that affects your overall CX. Warm transfers” are a huge help in this area.

Customer Experience 83

Customer Experience 2024 Multi-Channel Social Media 83

Lumoa

APRIL 28, 2024

More than 80% of business leaders see customer experience as a growing priority in 2024. If you’re reading this blog post, you are probably one of them. But how can you support your customers on all the different channels they reach out on and offer a personalized yet unified response?

Feedback 83

Feedback Multi-Channel Consulting Social Media 83

SurveySensum

APRIL 8, 2024

In 2024, ensuring the survival of small businesses requires more than just an online presence; it requires a dynamic and strategic digital engagement that is not just an asset, but a critical necessity for success. This involves innovative product design, superior customer service, or a unique approach to solving market problems.

Social Media 52

Social Media Advertising Feedback Insights 52

Currency Alliance

DECEMBER 20, 2022

Some brands will do this in 2023, but actually, the loyalty & marketing industries have learned from recent experience that this costs you money in the long run. If your company generates $1 in additional revenue from your member base, that might require 10 cents in marketing cost.

2023 52

2023 Loyalty Innovation Loyalty Programs 52

Circular Edge

MAY 10, 2022

Blog Credit: Ian McCue, April 7, 2022 (What is ERP (Enterprise Resource Planning)? Enterprise resource planning systems unify critical business functions like finance, manufacturing, inventory and order management, customer communication, sales and marketing, project management and human resources.

Financial 52

Financial Multi-Channel Information Management 52

SurveySparrow

JUNE 2, 2021

Gartner predicted that by 2024, 75% of large organizations would be using at least four no-code or low-code tools for both citizen development and IT development initiatives. By 2025 , the emerging market of conversational AI is expected to reach USD 1.3 With such platforms customizing engaging forms, bots are just one click away.

2025 59

2025 Brands Social Media Multi-Channel 59

Totango

FEBRUARY 5, 2024

What’s on customer success’s in-and-out list for 2024? In: A hand-in-hand, three-team approach to customer success where Sales, CS, and Marketing work together to guide customers through the entire customer journey. The win-wire Slack channel. Out: The old-school Sales-to-CS handoff. emails from the sales rep. We all know it.

Multi-Channel 100

Multi-Channel Sales 2024 Customer Success 100