Gainsight
FEBRUARY 22, 2024
As we embark on a new year, it’s crucial to reflect on the lessons learned and set our sights on the dos and don’ts for community management in 2024. In the early 2000s, they primarily served as platforms for users to seek assistance and information. Here’s our top three.
Alida
JANUARY 11, 2024
Imagine yourself at this time next year. Your insights program is humming along like a precision engine. New products are exceeding their targets after being shaped and named by studies you ran. Leadership recognizes your team for saving money, improving customer satisfaction, and helping to set the company’s direction.
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2020 Research
FEBRUARY 29, 2024
The researcher skillset is expected to undergo significant changes by 2024, with a focus on strategic thinking, creative development, and data quality management. In the realm of user experience research, the question of whether AI technology will replace the respondent is still a topic of some concern.
BlueOcean
NOVEMBER 13, 2023
As customer care teams start planning for 2024, we’ve seen how easy it can be to get stuck in a rut. Enter VoC analytics, which can be used to build positive experiences between your company and your customers while enhancing your brand.” Check the article out here if you’re looking to expand and innovate within your CX strategy.
Gainsight
FEBRUARY 28, 2024
Online customer communities are the perfect self-service destination for everyone who uses your product to come together, solve problems, and share innovative solutions that your engineers may not have even thought of yet! These seamless connections streamline the delivery of relevant content, fostering a cohesive user experience.
SurveySparrow
MARCH 12, 2024
And not just any tools, but the top 15 of 2024. We’ve zeroed in on the top website feedback tools for 2024, making it easy for you to enhance your site, whether brand new or needing a little love. The best website feedback tools in 2024 What should you look for in a website feedback tool? Guess what? Let’s go!
Retently
MARCH 26, 2024
User Experience The complexity of a survey platform can be a double-edged sword. For users who seek simplicity and an intuitive interface, a platform with a steep learning curve can be a significant barrier. Evaluate User Experience Consider the experience of both survey creators and respondents.
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