2028 Engagement Innovation Technology 
SaleMove
DECEMBER 17, 2018
While no one can predict the future with perfect accuracy, don’t be surprised if a customer service rep in 2028 looks a little something like this: . FULLY ENGAGED. Technology also has the power to shift the nature of customer service from reactive to proactive. SUPER SMART.
SaleMove
DECEMBER 17, 2018
While no one can predict the future with perfect accuracy, don’t be surprised if a customer service rep in 2028 looks a little something like this: . FULLY ENGAGED. Technology also has the power to shift the nature of customer service from reactive to proactive. SUPER SMART.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
SaleMove
DECEMBER 17, 2018
While no one can predict the future with perfect accuracy, don’t be surprised if a customer service rep in 2028 looks a little something like this: . FULLY ENGAGED. Technology also has the power to shift the nature of customer service from reactive to proactive. SUPER SMART.
Gainsight
OCTOBER 10, 2023
by 2028, up from $6.8b AI in Digital Customer Education Like most technology, the ways customer education teams can use AI are constantly growing. Measurement: Instead of sifting through reporting, AI tools will show relevant metrics on learner-level engagement and content impact. Did it feel engaging?
Optimove
JULY 22, 2022
The E-Learning market was valued at USD 315 billion in 2021 and is projected to grow by 20% from 2022 to 2028, as technological innovations enable more and more people to learn from a distance. In a post-pandemic world, online learning platforms are more important than ever. Testing thousands of combinations.
Clarivate
APRIL 18, 2024
While the key players’ strategies differ, all are focused on bending the cost curve while increasing patient touchpoints and engagement. Strategy #1: innovate and create Amazon founder Jeff Bezos has said that overnight success takes about 10 years — and that ramp-up period may be what’s playing out for the ecommerce giant in healthcare.
CX University
JANUARY 30, 2018
Our competitors are able to deliver greater levels of efficiency and effectiveness through digital technologies. But is technology the cause for disruption, or is it a mere catalyst? I will support the latter claim, that technology does not cause the incredible success of disruptors but only enables success.
Expert insights. Personalized for you.
45 
Let's personalize your content