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Meet The Customer Service Rep Of The Year—in 2028

SaleMove

While no one can predict the future with perfect accuracy, don’t be surprised if a customer service rep in 2028 looks a little something like this: . The post Meet The Customer Service Rep Of The Year—in 2028 appeared first on SaleMove Blog. SUPER SMART.

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Meet The Customer Service Rep Of The Year—in 2028

SaleMove

While no one can predict the future with perfect accuracy, don’t be surprised if a customer service rep in 2028 looks a little something like this: . The post Meet The Customer Service Rep Of The Year—in 2028 appeared first on Glia Blog. SUPER SMART.

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Top 5 Customer Service & CX Articles for the Week of September 11, 2023

ShepHyken

How the ‘Zero Consumer’ is Inspiring Innovative Visual Imagery for Retail Success by Peter McCall (Total Retail) Consumers’ shopping expectations have skyrocketed. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too.

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Meet The Customer Service Rep Of The Year—in 2028

SaleMove

While no one can predict the future with perfect accuracy, don’t be surprised if a customer service rep in 2028 looks a little something like this: . SUPER SMART.

2028 40
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Global IT Services Spend Will Reach $2 Trillion By 2028

Forrester's Customer Insights

Forrester forecasts that by 2028, annual spend on IT services will reach $2 trillion. The IT services industry is often overlooked, even though it captures more than a third of annual global tech spend — some four times the annual spend on computer equipment.

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Revolutionizing Insurance: How Blockchain Technology is Transforming Claims Processing

CSM Magazine

Source This innovative and secure digital ledger system has the potential to revolutionize claims processing, streamlining operations, enhancing transparency, and ultimately benefiting both insurance companies and policyholders. Striking a balance between innovation and compliance will be crucial for widespread adoption.

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How to Use AI to Create Great Customer Education Course Content

Gainsight

by 2028, up from $6.8b That level of innovation is right around the corner. If you’re ready to bring your digital academy to life, you’ll want to back it up with an innovative LMS from Northpass. There’s no question: AI is on fire. That’s an increase of more than 1,700%. AI-powered content creation is already here.

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