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Top 5 Customer Service & CX Articles for the Week of September 11, 2023

ShepHyken

How the ‘Zero Consumer’ is Inspiring Innovative Visual Imagery for Retail Success by Peter McCall (Total Retail) Consumers’ shopping expectations have skyrocketed. My Comment: This brief article includes the three technologies that will positively impact businesses and create a better customer experience.

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Revolutionizing Insurance: How Blockchain Technology is Transforming Claims Processing

CSM Magazine

In recent years, the insurance industry has witnessed a remarkable transformation, and at the heart of this change is blockchain technology. In this article, we will delve into the world of blockchain technology and its profound impact on claims processing within the insurance sector.

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How to Use AI to Create Great Customer Education Course Content

Gainsight

In North America alone , total revenues from the artificial intelligence market are expected to reach $128.8b by 2028, up from $6.8b AI in Digital Customer Education Like most technology, the ways customer education teams can use AI are constantly growing. That level of innovation is right around the corner.

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“It has completely changed the way we operate”: The Power of Optimove’s Predictive Future Value

Optimove

The E-Learning market was valued at USD 315 billion in 2021 and is projected to grow by 20% from 2022 to 2028, as technological innovations enable more and more people to learn from a distance. This feature allows marketers to observe how a series of campaigns – a stream – perform together.

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How retailers and “payviders” are disrupting U.S. healthcare in 2024

Clarivate

Strategy #1: innovate and create Amazon founder Jeff Bezos has said that overnight success takes about 10 years — and that ramp-up period may be what’s playing out for the ecommerce giant in healthcare. While the key players’ strategies differ, all are focused on bending the cost curve while increasing patient touchpoints and engagement.

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What is business process outsourcing and can it save me time?

Call Experts

For many years, the outsourcing market has grown, and services have become more easily accessible. of survey respondents are looking for not just the lowest cost but for knowledgeable partners with advanced technology capabilities. indicated that the BPO technology offerings are increasingly important. Research studies.

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Which is more integral to success: Digitization or customer experience?

CX University

In an era when disruptors like Uber, Netflix, and Amazon are reimagining markets and eroding the boundaries between markets, incumbents know they need to change. Our competitors are able to deliver greater levels of efficiency and effectiveness through digital technologies. One answer to this question is digitization.