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CRM integration: A gateway to enhanced customer management

BirdEye

Customer relationship management (CRM) integration is about connecting your CRM software with other key systems in your organization, like your website, email platforms, or customer service tools. How does CRM integration impact sales & marketing? Chaos would ensue, with dissatisfied customers and a disorganized staff.

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What’s Everyone Talking About in Customer Experience Today?

BlueOcean

34% of small-to-mid-sized businesses are expected to spend more on customer experience technology in the next year, but just where those dollars are going requires some digging. Read more > The Growing Value of the Customer Experience Market. Where Are Businesses Spending Money on Customer Experience? billion to $27.12

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Revolutionizing Insurance: How Blockchain Technology is Transforming Claims Processing

CSM Magazine

In recent years, the insurance industry has witnessed a remarkable transformation, and at the heart of this change is blockchain technology. In this article, we will delve into the world of blockchain technology and its profound impact on claims processing within the insurance sector.

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Top 5 Customer Service & CX Articles for the Week of September 11, 2023

ShepHyken

Managing the positive impact of a viral moment is key to getting those new customers to come back. by Jubin Mehta (The Wise Marketer) Brands really care about customer loyalty but more often than not, the understanding and execution have to go beyond a basic loyalty program. How to Make Loyalty a New Business Line for your Brand?

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Do These 3 Emerging Markets Threaten BPO Philippines?

Magellan Solutions

Despite the pandemic, the market was valued at $232.32 from 2021 to 2028. There are emerging markets that want to take a piece in the BPO market. . 3 Emerging Call Center Markets to Watch. Well-situated call center locale that serves numerous markets from the heart of EMEA. South Africa. Infrastructure.

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Web Content Management Software is on a Growth Tear

Forrester's Customer Insights

Forrester’s forecast of the total addressable market for the web content management software (WCMS) market reveals it will grow at a 13.5% CAGR through 2028, faster than the broader software market.

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“It has completely changed the way we operate”: The Power of Optimove’s Predictive Future Value

Optimove

The E-Learning market was valued at USD 315 billion in 2021 and is projected to grow by 20% from 2022 to 2028, as technological innovations enable more and more people to learn from a distance. This feature allows marketers to observe how a series of campaigns – a stream – perform together.

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