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Top 5 Customer Service & CX Articles for the Week of September 11, 2023

ShepHyken

For some small brands, a viral moment can be game-changing for putting their brand on the map, and for larger retailers, it can draw attention to a new product line to significantly boost sales. So how can you become dedicated to customer happiness and watch your sales take off? The human element is a huge part of customer happiness.

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US Offline Retail Sales Will Reach $4.2 Trillion By 2028

Forrester's Customer Insights

Our newly published research, US Online Retail Forecast, 2023 To 2028, shows that both offline and online US sales will reach record levels this year. As we’ve said many times, the store is flourishing and far from “dead!”

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How Telemarketing Philippines Helps 3D Technology Market Reach New Heights

Magellan Solutions

In fact, other than traditional sales, telemarketing services are an excellent alternative for increasing sales as professional executives are promoting your product and services. percent from 2021 to 2028. . To expand the sales territory of the company (sell from a distance). The 3D Market.

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10 Mistakes to Avoid When Launching Your Dealership Experience Survey

SurveySensum

The objective of this survey is to assess various aspects of the customer’s interaction with the dealership sales process which will enable the dealership to offer the best after-sales service. billion users by 2028. Track KPIs to assess the effectiveness of sales and marketing efforts in response to customer feedback.

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What Is A Conversational User Interface (CUI) & How to Leverage It

Inbenta

For example, if customers tend to leave your site at a certain point in the sales funnel, placing a live chat window here could re-engage them. between now and 2028. Correctly used, CUI can become a powerful tool in any business’s arsenal, acting as a support agent, a sales assistant, promoter, lead generator, and even a recruiter.

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What is business process outsourcing and can it save me time?

Call Experts

Front-office services: phone and customer service, appointment management, outbound sales, lead verification, surveying, after-hours customer support, and call-forwarding. billion by 2028, expanding at a compounded yearly rate of 8.5%. . How does outsourcing support my business? Administration. Client service and contact centers.

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Do These 3 Emerging Markets Threaten BPO Philippines?

Magellan Solutions

from 2021 to 2028. Operational costs reduction and to boost organizational productivity prompts business leaders to outsource to BPO Philippines. Despite the pandemic, the market was valued at $232.32 billion in 2020 with an annual growth rate at 8.5% This is because more and more countries intend to leverage BPO to enhance their economy.