2029 Customer Engagement E-support Marketing 
CSM Magazine
APRIL 18, 2024
The CPaaS market has been experiencing significant growth. The market size is valued at USD 8.73 billion by 2029, according to Fortune Business Insights and Markets and Markets. Customer Support: Enabling in-app messaging for quick and personalized customer service.
SurveySensum
JULY 24, 2023
The retail world is changing at warp speed, and so are customers’ needs and expectations. Customers want to experience all the cool trends but also want their needs and expectations to be met. According to Salesforce Customer Engagement Research 2022 , 73% of customers expect companies to understand their unique needs and expectations.
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