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Remove 2029 Remove Customer Expectations Remove Customer Journey Remove E-support
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Top Retail Customer Experience Trends to Watch in 2023

SurveySensum

JULY 24, 2023

Customers want to experience all the cool trends but also want their needs and expectations to be met. According to Salesforce Customer Engagement Research 2022 , 73% of customers expect companies to understand their unique needs and expectations. It’s like they know us better than we know ourselves!

Retail 52
Retail 2023 Customer Experience E Commerce 52
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How to Enhance CX in Retail With Customer Feedback?

SurveySensum

JULY 20, 2023

Open-ended) That is why you must collect customer feedback at all touchpoints across the customer journey. STEP 3: Optimize customer journey Use the feedback to optimize the customer journey and provide better guidance. Yes/No Did you face any issues while shopping?

Retail 52
Retail Feedback 2023 Social Media 52
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