2029 Customer Expectations E-support Insights 
SurveySensum
JULY 24, 2023
Customers want to experience all the cool trends but also want their needs and expectations to be met. According to Salesforce Customer Engagement Research 2022 , 73% of customers expect companies to understand their unique needs and expectations. It’s like they know us better than we know ourselves!
SurveySensum
JULY 20, 2023
To address this, we have put together a comprehensive guide that provides insights into common pain points in both digital and in-store retail experiences , providing actionable strategies to resolve them. Analyzing this feedback using powerful text analytics , they discovered important insights. The observation?
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