Forrester's Customer Insights

JULY 29, 2020

The drivers of the future are evolutions of the past – some playing out now, others that will be far more prominent by 2025 and table stakes by 2030. […]. Forrester’s view on the future of banking is here – examining the changes that we expect to play out over the next decade of retail banking.

Banking 71

Banking 2030 2025 Retail 71

CSM Magazine

FEBRUARY 12, 2024

With 60% of internet users projected to engage in metaverse environments by 2030, the urgency to adapt customer support strategies has never been more critical. However, it also offers unparalleled opportunities for innovative, immersive support solutions that can enhance customer satisfaction and loyalty.

Customer Service 52

Customer Service 2030 Apparel Interaction 52

Magellan Solutions

MAY 2, 2024

The global BPO market is projected to reach $525 billion by 2030 , growing at over 9% annually. By tapping into labor markets in other countries, businesses can often find highly skilled workers at a fraction of the cost compared to domestic resources.

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West Monroe

AUGUST 27, 2023

That includes interconnecting large-scale remote renewable energy resources, connecting states and regional electricity markets to facilitate interregional sales, and improving grid resiliency—Reducing transmission costs paid by customers would be an added benefit of strategically located new transmission infrastructure.

2023 52

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West Monroe

OCTOBER 19, 2023

But by 2030, they expect digital operations to deliver tangible benefits in the form of speed and flexibility, customer satisfaction, and financial returns. In research for the Manufacturing in 2030 Project , 91% of organizations said they expect to increase spending on technology—29% expect increases to be “significant.

ROI 52

ROI Technology Return on Investment 2030 52

Magellan Solutions

AUGUST 19, 2021

Artificial intelligence and technological advancements will render better management of banking services executed at lower operational costs. Stricter data regulations, the demand for innovation, the need for instantaneous information, optimal customer experience, and faster approvals. . AI for Data Analytics.

Banking 52

Banking Retail 2022 2021 52

Solvvy

OCTOBER 12, 2022

In either case, conversational AI requires a dialog manager to mimic the flow of human conversation. CAGR in the chatbot market from 2022 to 2030, reaching $3.411 billion globally. . Acumen Research and Consulting predicts a 23.7% The Best is Yet to Come.

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2030 Virtual Agent Interaction Technology 94

Call Experts

MAY 30, 2019

Employee engagement is the passionate communication and management of operational goals and company mission. In practice, it may appear like a complicated process to manage and optimize employee engagement. By the year 2030, almost 75% of the workforce will be millennials. Omnichannel management creates opportunity.

Engagement 60

Engagement Call Center 2030 Contact Center 60

Clarivate

AUGUST 17, 2022

In our latest podcast, Ideas to Innovation, we speak with Dr. Grace Lomax, the clinical director at Patient Connect, part of Clarivate. Also listed as a target is reducing premature deaths from non-communicable diseases by one third by 2030. Neville: It sounds [like] what you’re saying, Grace, is that there was a gap in the market.

Healthcare 52

Healthcare 2008 2030 Connections 52

Ecrion

SEPTEMBER 1, 2020

For example, innovations related to Tesla’s self-driving car is one of the many processes taking place. This has created a different trend in employment this year – AI will consume the low skilled in the market, but the demand for high skilled jobs will increase. Increased Focus on Personalized Services.

2020 105

2020 Healthcare 2030 Technology 105

Clarivate

DECEMBER 6, 2023

By the year 2030, it is likely the legal space will look and operate differently to today, resulting in reshaping the way IP professionals at law firms and in-house councils work. from 2023 to 2030 and the AI market size is estimated to reach $407 billion by 2027. What could this mean for the future of the IP legal profession?

2030 59

2030 2027 2024 2023 59

West Monroe

JANUARY 25, 2022

Our survey echoes this optimism: In the next three years, 70% of respondents from the manufacturing sector expect to grow organically, 51% intend to introduce new products or services, 42% plan to enter new sub-segments or markets, and 40% expect to grow through acquisition. Senior Manager, Consumer & Industrial Products.

2022 52

2022 E Commerce Competitive Advantage Leadership 52

Clarivate

DECEMBER 14, 2023

Pharmaceutical benefit managers, M&A activity among integrated delivery networks, disruption by nontraditional healthcare entities, enrollment, and the 2024 presidential election are five areas to pay attention to moving into 2024. Clarivate experts explain why these topics are ones to watch in 2024.

2024 52

2024 Marketing 2025 Healthcare 52

SurveySparrow

DECEMBER 11, 2020

If you’re stuck with your business and not sure how to market your service, then we got your back. On the other hand, Pizza Hut and Taco Bell used this opportunity to market their product. Pizza Hut managed to increase their sale by a whopping 61%, and Taco Bell increased by 40%. Advertise using Email Marketing.

Advertising 52

Advertising Social Media 2009 Brands 52

SurveySensum

JULY 20, 2023

The issues could be – declining product or service quality, lack of innovation or outdated offerings, unfavorable customer service experiences, or uncompetitive pricing compared to alternatives. Increase customer awareness about the category and its benefits through targeted marketing campaigns, educational content, and storytelling.

Retail 52

Retail Feedback 2023 Social Media 52

C Space

DECEMBER 6, 2021

And yet, the next stage in the cycle is inevitable as we move “outward” – emerging through this cycle with a greater sense of intention, innovation, inclusion and inspiration for what we can make possible. Brands must evolve from marketing, to mattering to people. The “inward“ part of the cycle will be with us for some time.

Consumers 59

Consumers Transportation 2019 Airlines 59

West Monroe

JANUARY 25, 2022

From basic customer service to advanced conversations about wealth management or business banking, customers need face-to-face connection with your professionals. All banks are standing at the intersection of unprecedented global economic upheaval, revenue disruption, digital innovation, and cultural change. That’s changed.

Banking 52

Banking 2022 Financial Multi-Channel 52

West Monroe

AUGUST 13, 2023

The healthcare artificial intelligence (AI) market was worth around $11 billion worldwide in 2021 and is forecasted to grow up to $188 billion by 2030—increasing at a compound annual growth rate of 37 percent. AI in medical imaging, a large segment of this market, was valued at $1.7 billion by 2030.

Healthcare 52

Healthcare 2030 Document Innovation 52

Think Customers

MARCH 2, 2020

In his 2020 Letter to CEOs , Larry Fink, the CEO of the global investment manager BlackRock, cited climate change as a leading factor that may shape the long-term profits of companies and the planet. Microsoft pledged to be carbon negative by 2030 and by 2050 it will remove the entirety of its carbon emissions since its founding in 1975.

Consumers 52

Consumers 2030 2020 2019 52

ChurnZero

APRIL 7, 2023

Artificial intelligence (AI) tells a story about technology’s evolution—productivity, innovation, and the relentless push forward. In fact, the global AI market is expected to reach $110.8 billion by 2030, according to research from Acumen research and consulting.

2030 52

2030 E-support Definition Entertainment 52

West Monroe

FEBRUARY 28, 2023

What’s required is the right mixture of technology innovation, regulatory incentives, cost-recovery, and norms setting to propel the supply community forward in providing an improved product. Exercising this leverage over this supply is not an unreasonable stretch goal; we routinely witness similar leverage played out in other markets.

Measurement 52

Measurement 2025 Transportation 2026 52

West Monroe

FEBRUARY 26, 2023

A recent Business Insider headline read, “By 2030, cleantech market could surpass the value of oil market.” As momentum builds, investors hoping to ride the wave should understand that the cleantech market in 2023 isn’t the same as it was even just a few years ago. Emerging technologies.

2023 52

2023 Government 2022 2030 52

West Monroe

APRIL 4, 2023

In the Manufacturing Leadership Council’s recent research, Manufacturing in 2030 Survey: A Lens on the Future , 84% of respondents said they expect the pace of digital transformation to accelerate. West Monroe defines data monetization as the process of generating new and innovative measurable value streams from available data assets.

2023 52

2023 Measurement 2030 Leadership 52

Magellan Solutions

SEPTEMBER 9, 2022

According to the Acumen Research and Consulting report, the AI in accounting market size is anticipated to reach US$ 53,893 Million by 2030 , with only US$ 1,511 Million allotted for 2021. MANAGING THE CALCULATION OF TAXES AND EXPENSES. The need for AI specialists and accountants is growing. 3 BENEFITS OF AI IN ACCOUNTING.

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Financial 2030 Reference Technology 75