4-podcast-episodes-customer-experience-healthcare 
West Monroe
NOVEMBER 14, 2022
Apple Podcasts. Google Podcasts. About the episode. HAP is a subsidiary of Henry Ford Healthcare, a large health system headquartered in Detroit. For this digital data conversation, we are in a very unique position because we can provide a complete view of that healthcare consumer experience. Group Copy.
West Monroe
JUNE 5, 2023
Subscribe Spotify Apple Podcasts Google Podcasts iHeart Stitcher Pandora Group Copy Created with Sketch. Email LinkedIn Twitter icon Facebook printer copy Print this page Listen to "Can the Nation's Largest Utility Company Match Amazon's User Experience?" on Spreaker. How do they keep up? What are they looking for?
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Experience Investigators by 360Connext
MARCH 29, 2017
When we started recording episodes for our Crack the Customer Code podcast, I wasn’t sure if my co-host Adam Toporek and I would have enough to discuss. I mean, how much is there, really, to say about customer experience and customer service? We never imagined podcasting would be so rewarding!
West Monroe
NOVEMBER 14, 2022
Subscribe Spotify Apple Podcasts Google Podcasts iHeart Stitcher Pandora Group Copy Created with Sketch. About the episode Execs from Health Alliance Plan of Michigan open up about their digital transformation. HAP is a subsidiary of Henry Ford Healthcare, a large health system headquartered in Detroit.
Customer Bliss
MARCH 1, 2018
How do you define patience experience in a hospital? In today’s episode, I speak with Alan Dubovsky , Chief Patient Experience Officer at Cedars-Sinai , who talks about how a hospital stint in his youth led to a lifelong obsession with healthcare; specifically, how you get doctors, nurses, and employees to work together.
West Monroe
APRIL 24, 2023
Subscribe Spotify Apple Podcasts Google Podcasts iHeart Stitcher Pandora Group Copy Created with Sketch. About the episode Sam’s Club began as an experiment 40 years ago and has constantly evolved since–finding success through digital transformation and innovation in a traditional retail space.
Kustomer
MARCH 3, 2022
In this episode of the Customer Service Secrets Podcast , Gabe Larsen is joined by Hunter Schoettle from PatientPop to uncover the four secrets to transforming the customer experience. Listen to the podcast below to find out how you can transform your customer experience.
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