CSM Practice

DECEMBER 29, 2020

Irit Eizips, CSM Practice Chief Customer Officer and CEO was featured by Business Therapy, an engaging series where a number of professional challenges and problems are discussed in depth. The Interview. 06:10 – Christine asks Irit about her experiences as a CEO during the pandemic. The Interview.

2020 98

2020 Customers Communication Customer Success 98

Amity

JULY 26, 2018

In the growing field of customer success, it can be difficult to find the right people for the job, especially because some of them don’t even know that the job exists yet. This blog will teach you how to write an effective customer success job posting that will give you a pool of stellar candidates. Defining A Specific Role.

Customer Success 65

Customer Success Chief Customer Officer Metrics Customers 65

ClientSuccess

OCTOBER 10, 2018

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. Mentor Questions. CSM from the Trenches has a segment of the series that focuses on 7 mentor questions for the frontline CSM. Let’s get started!

Customer Success 70

Customer Success Management Chief Customer Officer Customers 70

CSM Practice

SEPTEMBER 25, 2020

Video Title: Importance of Customer Success Strategy investments. Interview Date: July 18, 2020. Host: Irit Eizips , Chief Customer Officer & CEO | CSM Practice. Guest: Nick Mehta , Chief Executive Officer | Gainsight. The Interview: . The Interview: . The Interview: .

Customer Success 85

Customer Success Books Customers Chief Customer Officer 85

SurveySparrow

DECEMBER 27, 2021

The Chief Human Resources Officer (CHRO) is someone who takes care of all human resource management issues in an organization. Only when the leaders identify the skill gaps is it even possible to organically integrate learning programs into the workflow. The way a CHRO works can have a lot of bearing on the organization.

2022 52

2022 Government Leadership Measurement 52

C3Centricity

JUNE 28, 2018

Did you know that CMOs have the shortest average term of office of any chief in the C-suite, according to a recent report by Korn Ferry? So just how long have you been in your position? While the position is plagued by high turnover, this could also be because CMOs are highly visible for promotions or a steal by the competition.

Marketing 59

Marketing Brands Information ROI 59

C3Centricity

JUNE 28, 2018

Did you know that CMOs have the shortest average term of office of any chief in the C-suite, according to a recent report by Korn Ferry? So just how long have you been in your position? So just how long have you been in your position? It highlights the ongoing tensions between CEOs and CMOs. Why is this?

Marketing 54

Marketing Brands Information ROI 54

Service Untitled

FEBRUARY 29, 2012

This is the fourth and final part of my interview with Rob Siefker, the Director of the Customer Loyatly Team at Zappos. You can read part one of the interview here , part two here , and part three here. To read this part, click “read more.” We don’t really do formalized reviews like most companies do anymore.

Call Center 48

Call Center Culture Document Interaction 48

Qualtrics

OCTOBER 8, 2019

Years ago, after I had been an intern at Qualtrics for about 8 months, I interviewed to go full time. They asked me: “What is your why? If being excellent at what I do, puts me in a position to help others more effectively then I feel like I’m meeting my purpose. The real question is why I have stayed.

Sales 20

Sales 2011 2012 Culture 20

Survicate

MARCH 20, 2019

Voice of the Customer – a buzzword that’s shaken the marketing world in recent years like no other. We all aspire to put customers in the spotlight, but how do we ensure our efforts are truly effective ? Let’s start with what our experts have to say on cross-organizational changes: Embrace customer focus, organization-wide.

Customer Centricity 85

Customer Centricity Social Media Insurance NPS 85

ChurnZero

SEPTEMBER 30, 2021

As your Customer Success team grows, it becomes necessary to set up an infrastructure around your data, processes, people, and systems to better enable your team – and that’s where Customer Success Operations comes in. How do I position CS Operations for budget approval? How do I position CS Operations for budget approval?

Customer Success 52

Customer Success Webinar White Paper Sales 52

Amity

AUGUST 5, 2016

With hundreds of customers worldwide, Achievers delivers a powerful new way for companies to engage, align, and recognize employees to drive business success. We sat down with Vanessa Brangwyn , the VP of Customer Success, to discuss how Customer Success has evolved at Achievers over the last five years.

Customer Success 91

Customer Success Culture Customers 2011 91

ChurnZero

JANUARY 13, 2023

However, it’s tough to predict the future alone — so we asked Customer Success leaders across the industry to share their top trends for 2023. Second, the power of AI in customer experience will become more evident and accessible—an innovation we at ChurnZero have jumped on with the introduction of Customer Success AI.

2023 98

2023 Customer Success Chief Customer Officer Customer Journey 98

Customer Bliss

APRIL 20, 2018

In this episode leading up to my 100th episode of The Chief Customer Officer Human Duct Tape Show next week, I speak with Edwin Bodensiek , the Chief Experience Officer for Miles & Stockbridge P.C. , Over time, Edwin began to see how branding and reputation management played a role in customer experience.

Competitive Advantage 148

Competitive Advantage Chief Customer Officer 2011 Culture 148

Michelli Experience

OCTOBER 17, 2017

Recently an interviewer asked me a frustrating question, “Why are we constantly watching leaders on television who are boastful and self-serving?”. My career as a customer experience consultant has given me access to some of the most remarkable CEOs, senior leadership teams, and frontline leaders at iconic global brands.

Interaction 81

Interaction Technology Leadership Consulting 81