actively-build-customer-culture 
Experience Investigators by 360Connext
JANUARY 5, 2021
You know the brands that do customer culture well. They create such a focus on the customer that everything and everyone throughout the organization is on board. . In a word, it all comes back to the culture. Sometimes the customer-focused “way” is seen as a brand within a brand.
InMoment XI
APRIL 18, 2022
How Does Today’s Unprecedented Employee Churn Impact Customers Tomorrow? And, there are definite connections, or links, to how the rate of employee resignations can, and does, impact customer experiences and perceptions of value. So, how will unprecedented employee churn today impact customers tomorrow? Check It Out!
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
InMoment XI
NOVEMBER 30, 2023
These tools are essential for understanding how your customers are talking about your brand. Engage with Your Audience: Build strong relationships with your audience through active engagement. Respond to customer feedback, both positive and negative, to show transparency and dedication to customer satisfaction.
InMoment XI
MAY 10, 2022
Customer loyalty has become more elusive in the past few years. As customers seem to shop solely based on the best deal, it can be difficult to build customer loyalty in retail, which leaves many brands wondering if customer loyalty is even worth the effort. 5 Ways to Build Customer Loyalty in Retail.
InMoment XI
OCTOBER 5, 2023
A lot of customer experiences hinge on your contact center’s effectiveness, which is why it’s important to ensure it’s a resource your customers find helpful, professional, and expedient. However, building an effective, consistent contact center experiences can be overwhelming.
InMoment XI
AUGUST 2, 2023
In our latest report, State of Customer Experience: 2023 UK Consumer Study in partnership with NPSx by Bain & Company, we uncovered the differences between industries and brands and how each brand represents certain values. Start by delving deep into your customers’ perspectives, their pain points, and their expectations.
InMoment XI
FEBRUARY 25, 2022
Do companies recognize the high customer experience (CX) value of employee advocates? Employees are the key, critical common denominator in optimizing the customer experience. Very often, either directly or indirectly, they are at the intersection of customer/vendor experience. That’s my belief.
Expert insights. Personalized for you.
190 
Let's personalize your content