Comm100

MARCH 16, 2022

The gap between customer service in public and private sectors is vast. The top-performing private sector in the US boasts a customer satisfaction score of 8.3 All this makes providing the very best customer service in government no easy feat. Chapter 2: The state of customer service in government today.

Government 76

Government Customer Service Customer Satisfaction Consumers 76

Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. The two-day annual conference featured keynotes and presentations by some of the world’s leading customer-centric brands. Embrace the authenticity challenge.

2016 267

2016 Innovation Marketing Insights 267

Kustomer

OCTOBER 7, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe and Vikas are joined by SVP of Marketing at Ada, Ruth Zive. Ruth teaches us about how automation and AI are greatly effective tools for business and how they drive customer satisfaction. Robots, Friends, or Foes to CX?

Banking 98

Banking Contact Center E Commerce Airlines 98

Circular Edge

MAY 2, 2022

Our panel included Drew Cook, CFO and head of operations at apparel brand Pact; Cari Thomas, CFO for healthcare services and technology firm Quatris Healthco; and Chantal Schutz, CFO and EVP at technology provider mCloud. He also oversees the company’s operations, customer service and wholesale business. Our Sources.

2014 52

2014 Culture Healthcare Apparel 52

Education Services Group

JULY 5, 2022

I was lucky enough to attend The Customer Conference Europe 2022 in London, and after taking in what was a very full two days of information, thoughts, opinions, and interaction, I’ve untangled all that I experienced and observed to come away with five key points that really resonated: 1. Customer Success is not one-size-fits-all.

2022 52

2022 Customer Success Culture Customer Centricity 52

Qualtrics

FEBRUARY 12, 2019

With such a growth in the healthcare industry taking hold, getting the experience right for both customers and employees is tantamount. With such a growth in the healthcare industry taking hold, getting the experience right for both customers and employees is tantamount.

Healthcare 30

Healthcare Net Promoter Score NPS Consumers 30

Chattermill

JULY 2, 2019

Start seeing a turnaround with these tips that will help you collect more data and better understand how your customers feel about their experience. And when you’re putting together a customer experience program, you need reliable data that accurately represents customer attitudes and actions.

E Commerce 49

E Commerce Feedback E-support NPS 49

Qualtrics

NOVEMBER 6, 2019

As part of our XM Visionaries series, we caught up with John Goodwin, Vice President of Customer Intelligence at Mastercard to talk about how he built his team from the ground up to become an integral part of the company’s customer experience. Our remit was to try and bring that all together and close any gaps.

Voice of Customer 33

Voice of Customer Touchpoint 2014 Hotels 33

SurveySensum

JULY 14, 2020

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. Here is a list of 150 Global Customer Experience Thought Leaders and Influencers who have taken Customer Experience to the whole new level.

2020 132

2020 Customer Experience Magazine Consulting 132

Chattermill

JULY 2, 2019

Start seeing a turnaround with these tips that will help you collect more data and better understand how your customers feel about their experience. And when you’re putting together a customer experience program, you need reliable data that accurately represents customer attitudes and actions.

E Commerce 40

E Commerce Feedback E-support NPS 40

Help Scout

AUGUST 8, 2018

When you’ve grown to love a product or a service, learning you need to shell out more money to maintain the status quo can be a bummer. When your company has decided to raise its prices, there are some clear do’s and don’ts that can ensure you’re putting customers first every step of the way. That finding doesn’t surprise us, though.

E-support 40

E-support E Commerce 2017 2018 40

Russel Lolacher

MARCH 6, 2023

In this episode of Relationships at Work, Russel chats with author, speaker and age inclusivity advocate Patti Temple Rocks on ageism in the workplace, what it look like and how to address it. A few reasons why she is awesome — she is a speaker and consultant with 4 decades of experience in marketing, PR and advertising. Go google yourself.

Books 98

Books Definition Advertising Leadership 98

Kustomer

APRIL 16, 2020

Listen and subscribe to our podcast: In this episode of Customer Service Secrets , Vikas Bhambri, Senior Vice President of Sales and CX at Kustomer, joins Gabe Larsen in discussing how both human customer service agents and artificial intelligence (AI) are mutually beneficial in the development of real and positive customer experiences.

Customer Experience 52

Customer Experience Contact Center Books Airlines 52

Comm100

NOVEMBER 3, 2017

Introduction. Social media is chaotic, but your social media team shouldn’t be! In order for your social media strategy to work, it’s important that your team be onboard with what you are trying to achieve, and have the knowledge and resources to help you achieve it. Structured Training. Formal Training. The Basics of Social Media Training.

Social Media 45

Social Media Marketing Customer Service Training Customer Service 45

BirdEye

OCTOBER 26, 2023

For businesses, customer feedback is the anchor to growth, improving customer experience , and increasing revenue. Through the power of AI and automation, businesses can revolutionize the ways they gather, analyze, and capitalize on customer feedback.

Feedback 111

Feedback Customer Journey Call Center Customers 111

Kustomer

NOVEMBER 3, 2022

Over the course of history, the typical support interaction has generally involved a customer reaching out to a business, typically by phone, and waiting in a support queue in the event of something going wrong. But in the world of customer service, timing is everything and proactive support can help.

Omnichannel 98

Omnichannel Competitive Advantage Net Promoter Score Customers 98

Kustomer

OCTOBER 4, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe and Vikas are joined by Rose Wang and Dan Watkins from Forethought to learn the secrets to successfully incorporating AI in CX. The more advances we make in technology and communication, the more CX leaders should do to keep up.

Contact Center 105

Contact Center Omnichannel Consumers Article 105

Centercode

JULY 21, 2020

In this new series about our core values, we’ll take a look at how each of those values informs the way individual Centercoders and the company overall show our commitment to our mission, our industry, our customers, and our team. We’re passionate about bringing testing professionals together. Our Customers.

Consulting 52

Consulting Events Feedback Customer Success 52

BirdEye

DECEMBER 12, 2022

Showcase products and services 5. Share customer reviews and testimonials 7. Promote an event 12. Not only will this help to promote your brand, but it can also help you become a thought leader among your followers and industry. You can also use this opportunity to promote your business or any new products or services.

Social Media 98

Social Media Marketing Events Culture 98

Clarivate

OCTOBER 10, 2022

As part of the Drugs to Watch program, Clarivate experts use proprietary data sources, landscape and event monitoring and deep market knowledge to identify key drug developments expected to have a significant impact on patients and markets. Read on to for insights from our analysts on: Global highlights from ESMO 2022. Key ESMO findings.

2022 52

2022 Events Healthcare Presentation 52

Kustomer

DECEMBER 24, 2020

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Greg Segall , Sean MacPherson , and Vikas Bharmbri to exchange views on the personal experience movement. Learn how these leaders relate to their customers on a deeper level by listening to the podcast below.

Loyalty 64

Loyalty Definition Connections B2B 64

C Space

JUNE 4, 2020

The chief executive of the fashion company behind Coach and Kate Spade has spoken out in support of the Black Lives Matter movement, even after the brand’s stores were damaged during protests over the weekend. A number of other US business leaders have also promised to step up inclusivity efforts following the unrest.

2020 52

2020 Brands Tourism Travel 52

Michel Falcon Experience

OCTOBER 21, 2019

Sometime today or tomorrow you’re going to receive bad customer service from a company that you do business with. Immediately you will feel the effects of bad customer service. These companies are focused on customer acquisition through PPC, Facebook ads, expensive sales seminars, influencer marketing and more.

Customer Service 111

Customer Service Customer Journey Mapping Customer Centricity Advertising 111

NetBase

OCTOBER 4, 2019

October 2019 Update: Trends change, technology advances, and correspondingly, social analytics and social media management tools become increasingly more powerful. If you want to be a category leader, you need to get great at spotting trends before they hit mainstream. We have an updated list! Skip right to the list of tools!

Social Media 76

Social Media 2020 Demo ROI 76

Russel Lolacher

OCTOBER 10, 2022

In this episode of Relationships at Work, Russel chats with author and employee experience leader Stacy Sherman on the latest employee experience workforce trends your organization needs to watch and plan for in the years ahead. Let’s call this customer experience Professionals Association. Google Podcasts. KEY TAKEAWAYS.

Net Promoter Score 52

Net Promoter Score Leadership Employee Experience Culture 52

Currency Alliance

MAY 19, 2021

Modifying legacy loyalty technology, to enable consistent and relevant engagement across the expanding number of customer-facing platforms, is becoming cost-prohibitive. Enhancing the value customers obtain, without increasing your costs. Managers have little time to become technology experts. This article has three sections.

Loyalty 52

Loyalty Touchpoint Loyalty Programs Social Media 52

Optimove

AUGUST 8, 2019

2019 is the year of the customer data platform (CDP). Marketing analysts and thought leaders have shared their frustration over disconnected customer data, and requests for CDPs are sprouting up like wildflowers in the spring. The Second Layer: Data Processing and Single Customer View. And away we go….

Customers 59

Customers Events Insights Customer Journey 59

Currency Alliance

FEBRUARY 26, 2019

Having benchmarked and talked to hundreds of loyalty programs in the past few months, what we think program leaders ought to be doing during the next 3-6 months is preparing a plan to realign their loyalty program design with the broader business strategy and core value propositions. Customer data: maximize ROI.

Loyalty 45

Loyalty 2019 Loyalty Programs Hotels 45

Chattermill

OCTOBER 14, 2018

And, growth that’s profitable, sustainable and organic occurs most often when a customer loves doing business with a company. And, growth that’s profitable, sustainable and organic occurs most often when a customer loves doing business with a company. A happy customer talks up a company to their friends, family and colleagues.

Net Promoter Score 40

Net Promoter Score NPS Feedback Loyalty 40

Chattermill

OCTOBER 14, 2018

And, growth that’s profitable, sustainable and organic occurs most often when a customer loves doing business with a company. And, growth that’s profitable, sustainable and organic occurs most often when a customer loves doing business with a company. A happy customer talks up a company to their friends, family and colleagues.

Net Promoter Score 40

Net Promoter Score NPS Feedback Loyalty 40

Chattermill

SEPTEMBER 3, 2018

And, growth that’s profitable, sustainable and organic occurs most often when a customer loves doing business with a company. And, growth that’s profitable, sustainable and organic occurs most often when a customer loves doing business with a company. A happy customer talks up a company to their friends, family and colleagues.

Net Promoter Score 40

Net Promoter Score NPS Feedback Loyalty 40

Pointillist

JULY 25, 2018

By Swati Sahai Companies are increasingly benefiting from customer journey analytics across marketing and customer experience, as the results are real, immediate and have a lasting effect. Learning how to choose the best customer journey analytics platform is just the start. Steps to Implement Customer Journey Analytics 1.

Customer Journey 43

Customer Journey Events Metrics Government 43

Comm100

MAY 1, 2018

Despite their differences and disagreements, Millennials, Gen X, Baby Boomers, and more, can come together to create dynamic and effective teams. Introduction. In the news and on social media, it seems like there’s a war raging between the generations. Luckily, all the online finger-pointing doesn’t have to spill over into the workplace.

Management 41

Management Financial Communication Social Media 41