analyze 
West Monroe
DECEMBER 5, 2023
In 5 minutes, West Monroe’s Product Competency Analyzer will let you know how your product development and customer capabilities compare to the leaders in your specific industry. Are you leveraging AI the same way your competitors are? Are you ahead or behind your peers?
Lumoa
AUGUST 8, 2023
Effectively analyzing survey results can provide numerous benefits, such as enhanced customer satisfaction, increased sales, and improved brand loyalty. Why Analyzing Survey Results is Important The reason for analyzing survey results can be interpreted in many ways. How would you describe your experience with us?
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Magellan Solutions
MARCH 22, 2023
What is the Best Way to Analyze Call Center Performance? Analyzing call center performance is best done through data and analytics. Another effective way to analyze call center performance is by conducting surveys and interviews. Another effective way to analyze call center performance is by conducting surveys and interviews.
Thematic
DECEMBER 18, 2023
Can they use it as a tool to quickly analyze data sets, such as survey responses and customer feedback? It is useful to analyze smaller datasets and to get a quick overview. We talked about how to use ChatGPT to analyze a dataset of feedback comments, how it can help and what to watch out for. Yes, OpenAI is a powerful tool.
Speaker: Steve Pappas, Chief Strategist, Startup and Early Stage Growth Advisor, Keynote Speaker, CX Podcaster
Through actual case studies, Steve will analyze companies that have harnessed the potential of AI-driven conversations to transcend CX boundaries. By enhancing efficiency and personalization while elevating customer satisfaction and loyalty, conversational AI serves as a powerful catalyst propelling a CX revolution like never before!
SurveySparrow
JANUARY 29, 2024
And it’s a paradigm shift in how we collect and analyze data. AI uses intelligent questioning, sentiment analysis, and predictive analytics to analyze and reach precise conclusions easily. Spotting Trends: By analyzing past data, AI spots trends and behaviors. Let me clear it out straight away. How does it work?
Thematic
SEPTEMBER 1, 2021
Wouldn’t it be awesome if you could automatically analyze your support conversations to gain deep, actionable insights? That said, for best insights, you want to gather all customer feedback and analyze it in a consistent way. Tweaking how the data is analyzed requires many iterations.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
Are you excited to actually start making sense of customer analytics? Save your seat for this exclusive webinar today, so that you can make 2024 your best year of CX yet!
Advertiser: ZoomInfo
After reading, you’ll gain insight into the following components: How to develop a framework for analyzing a vendor’s contact and account data. Download ZoomInfo’s data-driven eBook for guidance on effectively assessing the vendor marketplace. Critical integrations that fit directly into your sales processes and workflows.
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To answer these questions, we analyzed VOC data from programs across a variety of verticals – including Financial Services, Healthcare, B2B Services, Technology, and more. Common questions include: Does Net Promoter Score® (NPS) still have the same predictive power? Do loyalty metrics need to be reassessed?
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By analyzing the right reporting metrics to get your true CPA, you can use smart dialing strategies in real time and dramatically improve contact rates. Improving lead efficiency is critical to driving profitability for your outbound contact center.
Advertiser: ZoomInfo
In our 24-criterion evaluation of B2B marketing data providers, we identified the 11 most significant vendors — Data Axle, Dun & Bradstreet, Enlyft, Global Database, InsideView, Leadspace, Oracle, SMARTe, Spiceworks Ziff Davis, TechTarget, and ZoomInfo Technologies — and researched, analyzed, and scored them.
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AI-enabled agent quality assessments transcribe and analyze almost all agent-customer interaction recordings, leading to more comprehensive, consistent and unbiased agent evaluations and MUCH better CX. Find out how by downloading the whitepaper today!
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After analyzing VOC data from verticals including Financial Services, Healthcare, B2B Services and Technology, we found some interesting answers. They wonder: Does Net Promoter Score® (NPS) still have the same predictive power. Do loyalty metrics need to be reassessed? Have the drivers of customer experience changed?
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With CX Insights, Orvis was able to quickly categorize and analyze support inquiries to identify areas for improvement in their contact center, website, and email cadence. Resolving these friction points led to a 20% reduction in call handle time and 50% of returns converted into exchanges.
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