Russel Lolacher

MARCH 2, 2021

In BC, I’m the public service director responsible for the government social media customer care for our ministry, but my dad still doesn’t understand what I do. I’m the Director of Web and Social Media Services for the Ministry of Transportation and Infrastructure in the BC Public Service. Thanks, Dad.

Social Media 52

Social Media Government Customer Care Transportation 52

CX University

SEPTEMBER 10, 2021

Across industries in B2B and B2C, CX is the new battlefield for companies, where customers are won, lost and held onto. And that customer demands a higher level of service. So what does CX have to do with the rough and ready world of transportation and logistics? A lot, according to Dr. Latib and SIG participants.

Transportation 94

Transportation Net Promoter Score B2C B2B 94

CSM Magazine

JUNE 14, 2023

In the exciting world of outdoor equipment retail, providing top-notch customer service is more crucial than ever. You can stand out from the rest by offering an exceptional shopping experience that goes above and beyond your customers’ expectations. Train your staff well and encourage their ongoing education in the field.

Customer Service 52

Customer Service Social Media Retail Loyalty 52

Call Experts

DECEMBER 19, 2018

A 2014 report showed that Americans spend around $600 billion on average during the winter holiday season. Below we have highlighted a few tricks and strategies to deal with holiday season spikes to balance your workflow and ensure the best customer service for your clients and customers. Uninterrupted communication.

Call Center 58

Call Center Contact Center 2018 2014 58

ijgolding

JANUARY 22, 2018

In our modern business landscape, especially with the ever-growing presence of social media in our daily lives, providing consistent positive customer experiences has become critical to maintaining a favourable brand reputation. In most industries, some if not all, customer interactions can now happen online.

2018 76

2018 Customer Experience Social Media Contact Center 76

Call Experts

APRIL 29, 2021

Is your home services business prepared? Your prospects, customers, and clients need support 24/7/365, especially during an emergency. . You don’t have to predict the weather to be ready as a home services business. . Consider how your customers will fare and depend on your services in advance.

Call Center 52

Call Center Contact Center Hotels Presentation 52

C3Centricity

JULY 26, 2018

Every winter, the media is full of stories of record snowfalls somewhere in the world, whether in the US, Europe or in the Far East. So what are the success factors of readiness? Remember winter storm Juno in the USA in 2015? Despite all the sophisticated technologies at our disposition, we just never seem to be prepared.

Competitive Advantage 48

Competitive Advantage Advertising 2015 2013 48

Comm100

NOVEMBER 11, 2015

How often do you actually succeed in getting customers to add a little something extra to their carts? Maybe your bad luck with unreceptive customers isn’t the reason you haven’t been able to increase revenue. Try the following awesome upselling techniques: Make the Customer Comfortable. Address customers by name.

Sales 69

Sales Apparel Download B2C 69

SurveySparrow

JUNE 17, 2021

Ready with your coffee, then? Because the products and all the services are for your target audience, not for you. But up first, let’s discuss why conducting surveys have become so important for organization in 2021? This will set the tone nicely for all that’s about to come. . Let’s begin! . So, try it out. . Signup for Free.

2021 98

2021 Brands Feedback Engagement 98

NICE inContact

JANUARY 30, 2018

Are you one of the almost 40% of organizations that say reducing effort to improve the customer experience is their primary contact center goal for 2018? Winter storms, hurricanes, flooding, fires–with a native cloud solution, the flexibility to deal with such disasters is virtually “built-in”.

Contact Center 74

Contact Center Omnichannel 2018 Social Media 74

OpinionLab

APRIL 28, 2017

Hold that thought and think about the journey from your customer’s perspective. While those poor delivery or return ratings aren’t telling you directly about website satisfaction, they are VERY LIKELY to influence whether your customers return to your site to purchase another item. These other issues are clouding your numbers.

Omnichannel 60

Omnichannel Customer Journey E Commerce Retail 60

ClientSuccess

JUNE 27, 2018

For Customer Success Managers (CSMs), summer offers both a blessing and a curse. A blessing, of course, because there is no time like summertime, but also a curse because it can be close to impossible to engage with or even get a response from customers. For CSMs and their customers, it’s a time for engaging, exciting content.

Customer Engagement 40

Customer Engagement Engagement Entertainment Culture 40

Comm100

NOVEMBER 3, 2016

You’ve probably noticed that customers hate waiting, whether it’s in person, online or on the phone. While it’s great if it can translate to an increase in revenue, long customer wait times can sabotage the potential holiday gains. Use these 5 tips to help keep wait times short for your customers this upcoming winter.

Advertising 45

Advertising Entertainment Download Social Media 45

Comm100

FEBRUARY 16, 2018

Now that 2017 is out of the picture, what can we expect customer service to look like in 2018? The question isn’t new – after all, customer service is always changing. Customer advocates and thought leaders agree: providing a friction-less experience for customers is moving from novelty to mandatory.

2018 40

2018 2017 Customer Service Social Media 40

Call Experts

OCTOBER 21, 2021

In December, when it comes to winter storm prep, prevention is better than cure. Don’t let winter weather result in unexpected downtime that all too forces your businesses to close their doors, which can put a significant dent in your revenue for the season. Moreover, winter weather often creates a disastrous financial ripple impact.

Document 52

Document Telecommunications Fashion Travel 52

Comm100

MARCH 1, 2018

Well, if you’re like a large majority of people, you leave and shop elsewhere – generally with a very negative impression of the service (or lack thereof.). Many e-commerce sites fail entirely at providing assistance to their customers. You obviously need some help. We’ve all experienced it, often more than once.

2018 42

2018 Contact Center E Commerce E-support 42

SurveySparrow

OCTOBER 10, 2019

Every year Dreamforce brings together the entire Salesforce community consisting of important stakeholders, partners, employees and customers under the roof of constructive education. Our team from SurveySparrow will be present at Dreamforce 2019! A great add-on to the beautiful Californian Winter I would say! there’s more.

2019 73

2019 Events Workshop 2018 73

Qualtrics

OCTOBER 24, 2019

Here’s how your teams can deliver an excellent customer experience right through to January – and want to stick around afterwards, too. Employees are the front line for customer experience, and can have a huge influence on both the day-to-day and the long-term success of your CX program. Prepare with your staff.

Feedback 32

Feedback Demo Employee Experience Entertainment 32

Comm100

NOVEMBER 10, 2016

Use the following guide to identify and fulfill your staffing needs this winter. But your current live chat support team may not be able to handle the influx of chat requests this holiday season, and whether or not you’re ready for it, your visitors will have just as many questions as usual (if not more). Hire the Right People.

Reference 56

Reference Download Retail Metrics 56

Comm100

FEBRUARY 7, 2018

Imagine you’ve purchased what seems like the perfect customer engagement software for your company — the one that will take your customer relationships and revenue to the next level. Relying on a Single Customer Engagement Tool or Touchpoint Makes You Less Competitive. It happens to many businesses.

Customer Engagement 41

Customer Engagement Engagement Social Media Customers 41

Comm100

FEBRUARY 6, 2018

Out of all the customer engagement software tools that are out there, which one is right for your company? Different companies have different needs, and a very diverse number of customer engagement tools are waiting to fill those needs. Popular Customer Engagement Software Tools and Who They’re Good For?

Customer Engagement 41

Customer Engagement Engagement Social Media Omnichannel 41

Bold360

DECEMBER 1, 2016

Customer experience (CX) software helps companies gain valuable insight into their audience’s mindset to tailor products, services, and support to customers’ needs and expectations. With myriad features and functionality, evaluating customer experience software isn’t a cut-and-dry process. In fact, sometimes it can seem.

Customer Experience 104

Customer Experience Customers Consulting E-support 104

Qualtrics

OCTOBER 15, 2019

Here’s how your teams can deliver an excellent customer experience right through to January – and want to stick around afterwards, too. Employees are the front line for customer experience, and can have a huge influence on both the day-to-day and the long-term success of your CX program. Prepare with your staff.

Feedback 20

Feedback Entertainment Books Hospitality 20

Call Experts

NOVEMBER 12, 2020

Thanksgiving, Black Friday, Cyber Monday, and winter holidays are coming! A rush in inquiries, sales, and customer support needs can make or break your holiday season! Even customers who shop online will also head in-store. Customers are more active. And, customers demand more. Statistica.

Management 98

Management Contact Center 2019 2020 98

C Space

MAY 13, 2020

The Anglo-German holiday company says it is “ready for an early resumption of travel activities in Germany and Europe”. There will be fewer tables in restaurants, with extended opening hours to compensate, and a serviced buffet instead of the traditional self-service buffet with priority on open-air seating spaces.

2020 52

2020 Brands Insurance Government 52