CSM Magazine

MARCH 13, 2024

Quick Response (QR) codes have emerged as a convenient bridge between offline and online customer experiences. Originally designed for tracking parts in the automotive industry, QR codes have evolved far beyond their initial purpose. Let’s take a look.

Customer Service 52

Customer Service Loyalty Programs Automotive Retail 52

Customer Bliss

AUGUST 23, 2016

Darryl Speach is a serial customer experience practitioner and change agent. Speach serves as Chief Customer Officer, leading strategy for the Greystone customer experience effort across all business lines. The “Black Box” of customer experience actions. Episode Overview. About Darryl.

Chief Customer Officer 0

Chief Customer Officer Culture Leadership Insurance 0

Currency Alliance

MAY 9, 2022

So, to demonstrate some progress, many organizations have pursued initiatives that are only cosmetic in nature while not truly taking advantage of what digital transformation enables: namely that customer journeys, partnerships, trading ecosystems, etc. This often improves the customer experience.

Loyalty 52

Loyalty Technology Loyalty Programs Multi-Channel 52

John Paul

JULY 17, 2018

Premier worldwide leader in loyalty solutions and brand hospitality to serve Asia Pacific clients across banking, luxury, technology, automotive, FMCG and hospitality sectors. A highly innovative digital self-service solution. Andrew Quake, CEO APAC John Paul. Andrew Quake shared: “ I am delighted to lead John Paul Asia Pacific.

Leadership 40

Leadership Automotive Hospitality Travel 40

Talkdesk

MARCH 24, 2021

This includes reimagining the contact center for a more automated experience that saves policyholders time and allows claims representatives to focus on the interactions that matter. Insurers can redesign the value chain and enrich digital ecosystems by: Partnering with businesses for loyalty programs.

Insurance 53

Insurance Contact Center Multi-Channel Automotive 53

Retently

MARCH 18, 2019

Tesla is well-known for providing a hassle-free, personalized customer experience , and they have even started allowing customers to escalate issues to a company executive. Tesla customer reps also communicate with other internal departments to improve the customer experience. Amazing Customer Service.

Net Promoter Score 133

Net Promoter Score NPS Customer Retention Loyalty 133

Currency Alliance

MAY 9, 2019

when the automotive and mobility industries shifted from a driver- or owner-focused value proposition to a customer-centered one; and when micromobility started to scale up.” [i]. In 3-5 years’ time, the market leaders will have emerged, so now is the moment to include loyalty mechanics to get the upper-hand.

Loyalty 56

Loyalty Loyalty Programs Airlines Travel 56