Remove Automotive Remove Loyalty Programs Remove Marketing Remove Measurement
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How to Improve Customer Retention

InMoment XI

There is something to be said about how vital it is to leverage market research to understand your non-buyers so you can convert them into customers. But with such a crowded market, that is easier said than done. How Is Customer Retention Measured? That is why your customer retention efforts are so important.

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New customer loyalty measurement tool taps Data Republic’s marketplace

SuiteCX

Customer engagement consulting agency, Ellipsis, has joined forces with Data Republic on a new data product offering aimed at helping brands better measure customer loyalty investments. The Return on Loyalty product is based on anonymised, aggregated transaction-level data from Westpac, exchanged via Data Republic’s platform.

Loyalty 40
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New customer loyalty measurement tool taps Data Republic’s marketplace

SuiteCX

Customer engagement consulting agency, Ellipsis, has joined forces with Data Republic on a new data product offering aimed at helping brands better measure customer loyalty investments. The Return on Loyalty product is based on anonymised, aggregated transaction-level data from Westpac, exchanged via Data Republic’s platform.

Loyalty 40
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Timing is Everything: When to Send Your NPS Survey for Maximum Impact

SurveySensum

And each of them has a different approach when it comes to understanding and measuring overall customer satisfaction and loyalty. Relationship NPS surveys are used to measure overall customer satisfaction and loyalty over a longer period. But measuring NPS is not enough. Sounds a bit much?

NPS 52
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How to Strategically Compete Against Your Peers… And Yourself

Beyond Philosophy

Marketers are always looking to optimize their perceived customer value proposition, and to improve the elements of transactional and relationship experiences needed to deliver that value. Simply put, competitive benchmarking can move a company out of its comfort zone and into measurable improvement and action.

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Must-see market research sessions at X4 2020

Qualtrics

Check out our guide to the must-see sessions at this year’s X4 for market researchers from the most inspirational stories to the thought leadership that will give you plenty to take back to your organization at the end of the event. Don’t measure. Automotive —14:00-14:45 // Thurs, 12 March. Leonie Brown, XM Scientist.

2020 29
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How to Strategically Compete Against Your Peers… And Yourself

Beyond Philosophy

Marketers are always looking to optimize their perceived customer value proposition, and to improve the elements of transactional and relationship experiences needed to deliver that value. Simply put, competitive benchmarking can move a company out of its comfort zone and into measurable improvement and action.