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Waterfield Tech Named Avaya North America Partner of the Year Award Winner

CSM Magazine

Waterfield Tech, a leading global customer engagement solutions provider, today announced it was named Avaya North America Partner of the Year for State, Local, and Education (SLED). Avaya celebrates Waterfield Tech’s noteworthy accomplishments as a Partner of the Year and looks forward to another promising year ahead.”

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Appello Careline Selects Sabio Group to Support Roll-Out of New Cloud Contact Centre Platform

CSM Magazine

Appello Careline, an award-winning 24-hour careline services provider, has selected Sabio Group for its migration to a new cloud contact centre platform. CRM integration to Microsoft Dynamics has also been included in a project that involved the migration of around 300 UK-based contact centre agents. .

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Davies Embarks on Global Digital Transformation Project With Sabio Group

CSM Magazine

Davies partnering with Sabio Group to transform its contact centre technology and infrastructure. Darren Martin, Group Chief Information Officer, Davies, said: “Partnering with Sabio represents a major milestone as we continue to invest heavily in advanced digital solutions in order to deliver best-in-class services to customers.

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makepositive Named ‘Leader’ in the ISG Provider Lens™ Salesforce Ecosystem Partners Study

CSM Magazine

makepositive, Sabio Group’s specialist Salesforce CRM consultancy, has been named Leader in three out of the six quadrants of the ISG Provider Lens Salesforce Ecosystem Partners Study for the UK. With over 600 Salesforce certifications and 4.9 The company is headquartered in the UK, with additional offices in India.

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Top Reasons for Making a Move to Avaya IP Office 10

Avaya

Unified Communications is migrating from being seen as a business enabler to being seen as a standalone competitive advantage—be that through speed to market or even the generation of brand new services. For midmarket businesses developing and harnessing these advantages, Avaya IP Office™ 10 is a significant advancement.

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About to Begin Your Cloud Migration Journey? Be Prepared to Evolve Your Business

CSM Magazine

Asking the right questions As an experienced trusted contact centre technology partner, Sabio can support you in any of these journeys based on the strong partnerships we hold with industry-leading vendors across the three cloud contact centre approaches. And I don’t mean just ‘do we need Feature A over Feature B?’

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Avaya Loyalty2gether: Take the Next Step on Your Communications Journey

Avaya

Avaya Engage is now just a few months away and teams across Avaya are working diligently to finalize the program for our many IAUG user group members. As part of the planning I am pumped to see the innovation that Avaya will be showcasing at this global event. Part of the Avaya answer is: start with your platforms.