Investing in Innovation: Inside the Mind of the Man Behind Salesforce Service Cloud
Talkdesk
JULY 31, 2017
Our customers have new titles: They’re not just VPs of Service who manage the operations of call centers. Average speed to answer and average handle time are great, but what you really want to do is avoid a second interaction. Because he had sent me an SMS the last time, there was a record of it.
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