Currency Alliance

FEBRUARY 26, 2019

Having benchmarked and talked to hundreds of loyalty programs in the past few months, what we think program leaders ought to be doing during the next 3-6 months is preparing a plan to realign their loyalty program design with the broader business strategy and core value propositions. Customer data: maximize ROI.

Loyalty 45

Loyalty 2019 Loyalty Programs Hotels 45

Bold360

APRIL 27, 2017

With the average American signed up to 29 loyalty programs and only active in 12, this human element is more essential than ever. You may even figure out how to build loyalty programs that your customers would actually want to be part of, that would actually (gasp!) engender loyalty!

Tourism 56

Tourism Travel Customer Service E-support 56

Kitewheel

MARCH 4, 2019

Top-rated airlines like JetBlue have managed to combine reasonable prices with quality service and experience. To accomplish this, they need to better manage their customer journeys. Power Pre-flight Communications With Real-Time Interaction Management. There is huge market pressure to make great deals.

Travel 40

Travel Hospitality Customer Journey Airlines 40

ReviewTrackers

MAY 8, 2017

This is why more and more businesses are investing in customer experience, learning and applying industry best practices, and developing strategies in customer experience management. To help your leaders and managers in your organization become CX experts, we compiled a list of customer experience conferences and events to attend this 2017.

2017 50

2017 Events Customer Experience Customer Journey Mapping 50

Currency Alliance

APRIL 13, 2017

Few men are more attuned to the forces of disruption then Charles Ehredt, managing director of the Currency Alliance, an early stage Barcelona-based digital currency company. In this interview, Ehredt expands his vision for how digital currencies have the potential to transform customer loyalty. Is that your goal?

Marketing 40

Marketing Loyalty Programs Loyalty Transportation 40

Currency Alliance

NOVEMBER 14, 2019

If that sounds like loyalty is late to the party, that’s not necessarily a bad thing. disconnects between company leadership and management. Loyalty marketing, however, has been restrained (or, arguably, sheltered) by monolithic tech, and probably a lack of interest, as other, sexier marketing innovations stole center-stage.

Loyalty 40

Loyalty 2020 Hotels Loyalty Programs 40

Up Your Service

MAY 3, 2017

For airlines, hotels, resorts and other companies in the travel and hospitality industry, this presents new challenges in terms of managing their reputation. Turning loyalty members into evangelists. In today’s connected world, customer service experiences — especially the bad ones — often spread like wildfire.

Hospitality 74

Hospitality Travel Brands Airlines 74

C Space

JULY 21, 2020

eBay and PayPal ‘s five-year operating agreement has just ended, and the online marketplace is eyeing billions in new potential revenue by managing its payments in-house. Digital growth is also responsible for accelerating the company’s loyalty program, Brandt noted. eBay acquired PayPal in 2002 and spun it off in 2015.

2020 52

2020 Brands Transportation 2002 52

Currency Alliance

SEPTEMBER 5, 2018

The “Marriott More” program allows its members to earn and redeem points on everyday retail purchases[iii]. Coalition programs are gaining steam because, managed, correctly, they solve the biggest problem in loyalty marketing: engaging your long- and mid-tail customers, rather than just 20-25% of the most frequent.

Loyalty 36

Loyalty Consumers Brands Airlines 36

SurveySensum

JULY 19, 2023

This experiential approach allows customers to truly understand the Tesla brand and its commitment to sustainable transportation, creating a memorable and influential retail experience. By gathering customer feedback in real-time Amazon streamlined its supply chain management and website from order placement to delivery.

Retail 40

Retail Customer Experience Social Media Rewards Programs 40

Thematic

NOVEMBER 13, 2018

VOC and Net Promoter Score (NPS) go hand-in-hand: by truly understanding your customers and addressing their biggest concerns, by managing your VOC program properly, you should expect your Net Promoter Score to be positively affected. Reputation management: Monitor your brand’s reputation in the marketplace. Who’s nailing VOC?

Voice of Customer 101

Voice of Customer Net Promoter Score ROI NPS 101

Talkdesk

JULY 31, 2017

Our customers have new titles: They’re not just VPs of Service who manage the operations of call centers. I’ve got a personal story here: We use a transportation service when I travel, and when I got off the flight in Las Vegas the other day, the driver sent me an SMS. You talked about having customer voice in the C-suite. Absolutely.

Innovation 42

Innovation Average Handle Time Magazine Contact Center 42

Talkdesk

JULY 31, 2017

Our customers have new titles: They’re not just VPs of Service who manage the operations of call centers. I’ve got a personal story here: We use a transportation service when I travel, and when I got off the flight in Las Vegas the other day, the driver sent me an SMS. You talked about having customer voice in the C-suite. Absolutely.

Innovation 40

Innovation Average Handle Time Magazine Contact Center 40

Qualtrics

JUNE 26, 2020

Additionally, crisis management teams in more than 40 group companies implemented over 1,000 actions in two months besides the protective measures to make employees feel more comfortable. After the first COVID-19 case was confirmed in Turkey on March 11th, Koç Holding’s crisis management team was ready.

Sports 46

Sports Hospitality Loyalty Programs E-support 46

SmartKarrot

AUGUST 12, 2022

Most restaurants do not have the resources required to handle digital operations – to manage the incoming orders and address them, handle payments, and the customer service resources. It did make an enormous difference in the Transportation Industry. We have all been familiar with the on-demand taxi/ cab booking application.

2013 10

2013 2011 Demo Transportation 10