BirdEye

JANUARY 12, 2024

Knowing your customers on a personal level isn’t just a perk of running a local business; it’s your superpower. This form of marketing tailors content, promotions, and engagement to fit a local community’s unique interests, needs, and cultural nuances. Table of contents What is hyperlocal social media marketing?

Social Media 109

Social Media Marketing Events Advertising 109

CX Accelerator

JANUARY 11, 2021

by Jeremy Watkin and Community. The all-too-sudden and tragic passing of former Zappos CEO, Tony Hsieh has sent a ripple through the business world, and the customer experience (CX) community is no exception. In this article, I’ll share some of the words from members of our community as a way of celebrating his life.

Books 266

Books Return on Investment Magazine Culture 266

Experience Investigators by 360Connext

NOVEMBER 28, 2023

Listen in as they discuss its impact on industries like entertainment and dining and how businesses can adapt to lure customers back into physical spaces. Ever wondered why some businesses are just a joy to deal with? Discover the intimate connection between customer satisfaction and the longing for community.

2023 143

2023 Entertainment Touchpoint Connections 143

Team Support

NOVEMBER 30, 2023

Even if you utilize tools like self-help, community forums, or automation, some customer issues still require a human touch. Developing a well-defined customer support plan that encompasses several channels to meet customers where they are is essential to any business. Your company’s reputation depends on excellent customer support.

Omnichannel 106

Omnichannel Customer Service Social Media B2B 106

TechSee

AUGUST 14, 2023

We received overwhelmingly positive feedback last year, so we’re back with another edition – this time even bigger and better! This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience and customer service.

2023 207

2023 Customer Service Contact Center Customer Centricity 207

Gainsight

FEBRUARY 22, 2024

In the dynamic landscape of community management, 2023 saw significant strides in redefining the role and impact of online customer communities for organizations. As we embark on a new year, it’s crucial to reflect on the lessons learned and set our sights on the dos and don’ts for community management in 2024.

2024 52

2024 Management 2023 ROI 52

BirdEye

DECEMBER 5, 2023

A business’s local reputation is one of the most critical factors contributing to its success in a competitive market. A recent Birdeye survey showed that: 68% of consumers check reviews before they engage with a local business. 78% of consumers would not buy from a business with a negative reputation.

Management 111

Management Social Media Multi-Channel Feedback 111

ChurnZero

MAY 4, 2023

Multiple relationships benefit clients and service providers since they get to know each other on a deeper business level. The quality and strength of more relationships contribute to the sense of a trusted community. According to Higher Logic , a customer community can improve engagement rates by up to 21%.

Feedback 98

Feedback Customer Success Customers Metrics 98

Retently

APRIL 5, 2024

Because in a market brimming with choices, the way customers feel about your business can set you apart. A memorable retail customer experience leads to higher satisfaction, repeat business, and word-of-mouth recommendations. It’s the primary sales channel that will determine how these businesses are categorized.

Retail 78

Retail Engagement Customer Experience Loyalty Programs 78

Alida

OCTOBER 4, 2016

Online communities are now an important tool in gaining ongoing customer feedback and insight. In particular, insight communities —private, online communities made up of carefully selected groups of customers who develop long-term relationships with brands—are now used by hundreds of customer-centric global brands.

Engagement 250

Engagement Entertainment Insights 2016 250

BirdEye

MARCH 29, 2024

It’s a useful tool to help you grow your business account and reach more people. Collaborating on Instagram content helps you boost the visibility of your account, explore new opportunities, and launch effective campaigns to support your business goals. Table of contents What is an Instagram Collab post?

Social Media 59

Social Media Innovation Brands Engagement 59

Lithium

SEPTEMBER 5, 2023

The Social Media Surthrival Guide for Enterprises Throwback to when we were joined by the Head of Partner & Customer Engagement for Lyft Bikes, Scooters & Transit, who leads the smallest team with the biggest impact, Chris is looking to give back to the customers that helped Lyft become a leader in ride-sharing. Hello Atlas members!

2023 52

2023 Webinar Metrics Social Media 52

Lithium

MAY 24, 2022

Now, leading the smallest team with the biggest impact, Chris is looking to give back to the customers that helped Lyft become a leader in ride sharing. Now, leading the smallest team with the biggest impact, Chris is looking to give back to the customers that helped Lyft become a leader in ride sharing. So sit back and enjoy the show.

Loyalty 96

Loyalty Brands Consulting Innovation 96

Gainsight

MAY 4, 2023

Robin van Lieshout, Chief Strategy Officer and Remco de Vries, VP of Global Demand Generation at Gainsight, share the laws of Community and how to build a durable business through Community. In the not-too-distant past, communities were primarily viewed as a way of scaling Support or reducing costs for B2C enterprise companies.

B2C 52

B2C Roadmap Books Travel 52

Kustomer

NOVEMBER 10, 2023

In today’s fast-paced business world, customer-centricity isn’t a luxury; it’s a necessity. This week, we gathered passionate customer service enthusiasts to showcase how the Kustomer platform can supercharge their customer relationships, drive business growth, and cultivate unwavering loyalty.

Webinar 93

Webinar Customer Centricity Innovation Customer Relationships 93

SurveySensum

APRIL 8, 2024

In 2024, ensuring the survival of small businesses requires more than just an online presence; it requires a dynamic and strategic digital engagement that is not just an asset, but a critical necessity for success. Strategies for Small Online Businesses to Succeed in the Competitive Digital Landscape.

Social Media 52

Social Media Advertising Feedback Insights 52

ShepHyken

DECEMBER 28, 2022

And if you’re not available, go back and read No. If there is anything in the process of doing business with you that’s hard on the customer, find a way to eliminate or mitigate it. . Any form of proactive communication is always appreciated. . Give back to your community or contribute to a cause. Be available.

2023 130

2023 Fashion Customer Service Training Reference 130

ShepHyken

OCTOBER 2, 2023

Top Takeaways: Outsourcing customer service and support functions can be an effective strategy for businesses, especially startups, to offload non-core tasks and focus on their core competencies. We ensure our employees do fulfilling work, provide great growth opportunities, and build a community.” They want to be part of a goal.

Competitive Advantage 78

Competitive Advantage 2019 2020 Customer Retention 78

BirdEye

JANUARY 31, 2023

Are you a business looking to increase your visibility in your local market? This popular social media platform allows businesses to post updates, advertise special offers and deals, and generate Nextdoor reviews from local customers. If the answer is yes, you’ll need an active and engaged presence on Nextdoor.

Social Media 98

Social Media Multi-Channel Advertising Management 98

Beyond Philosophy

DECEMBER 29, 2023

It’s the most wonderful time of the year, and time for one of our favorite traditions: looking back on what we learned. Sometimes what we learned was personal, but it has implications for the business world. In this episode, we look back at what we learned in 2023 and how it can help us in 2024.

2024 88

2024 2023 Workshop Books 88

CSM Magazine

MARCH 28, 2024

As a music studio owner, you know that every melody has its rhythm, and the same goes for your business flow. But when it comes to students, the real art is not just attracting new faces—it’s about keeping them coming back for more. Here are five key ways to ensure they keep coming back for encore after encore.

Customer Retention 52

Customer Retention Social Media Loyalty Events 52

CSM Magazine

FEBRUARY 6, 2024

Enhanced efficiency The advancement of technology has provided businesses with quick and efficient solutions to communicate with their customers. Although digital customer service solutions can be quick and efficient, they often offer generic and automated responses that are not personalised to individual customers.

Customer Service Representative 98

Customer Service Representative Customer Service 2013 Exceptional Customer Service 98

Beyond Philosophy

JANUARY 4, 2024

I appreciate the opportunity to look back upon what has happened and what I learned from it. Therefore, I encourage organizations to look back at how the web implementation worked—the one that actually worked, not the one that was a hot mess at the beginning. We did this on the podcast recently. The same thing is happening with AI.

2024 97

2024 2023 Net Promoter Score NPS 97

ShepHyken

APRIL 25, 2017

Can your business do better by doing good? First Up: Shep Hyken’s opening comments focus on the benefits of being part of something bigger than yourself – when you give back to your community, if not the world. Our willingness to give back to the community may be our best measure of our success.

Culture 100

Culture Hospitality Loyalty Measurement 100

CSM Magazine

JULY 22, 2021

Henry Spitzer, VP of Sales at Lusha explains how community building is a powerful and cost-effective way to increase retention by creating a central destination for users to find support, advice and best practices. But not only has the face of the customer evolved over time, so too has the shape of the business world. The Bare Basics.

Brands 98

Brands Advertising B2C Leadership 98

Thematic

AUGUST 25, 2021

Each month, Thematic hosts a virtual roundtable for CX & insights professionals within our community. Join our community here. One thing became clear as our conversations kicked off - when sharing insights with the business, starting with the research question, or business problem is common and some argue, critical.

Insights 116

Insights Presentation Leadership Feedback 116

Gainsight

FEBRUARY 28, 2024

These leaders, embody a new era of Customer Success (CS) and Community leadership, where innovation and empathy converge to redefine customer satisfaction. With a keen eye on scalability and efficiency, she emphasizes the pivotal role of community in delivering personalized experiences and driving growth. What unites them?

Customer Success 52

Customer Success Chief Customer Officer Innovation Customer Centricity 52

QuestionPro Audience

JULY 21, 2022

Implementing an insight community has recently become the most widely used research method. A recent study indicated that 74% of organizations employ some Insight Community to gather actionable insights from their target audience. One of them is the Online Insights Communities. What is an insight community?

Insights 78

Insights Advertising Interaction Consumers 78

CX University

APRIL 2, 2024

Delivering the employee value proposition hinges on how effectively an organization communicates and acts. They boast of serving customers and their communities with value and offering employees career opportunities. They claim their mission drives their pursuit of ways to serve their customers, communities, and employees.

2009 52

2009 White Paper 2024 Financial 52

BirdEye

MAY 24, 2023

If you’re looking to implement a referral program for your business, you need some creative inspiration and brilliant customer referral program ideas. Many marketers agree it’s one of the most effective ways to promote a business. Happy customers can then share your business with their friends and family.

Social Media 98

Social Media Reference Sports Sales 98

BirdEye

APRIL 16, 2024

We’ll even dive into some creative strategies, like picking board names that turn heads, mapping out a content plan that keeps your audience coming back for more, and making the most of Pinterest’s latest features like Product Pins and Rich Pins.

2024 69

2024 Social Media Multi-Channel E Commerce 69

Gainsight

JULY 27, 2022

We might be biased, but here are five reasons why we think you won’t want to miss the community track this year. It’s the first year with a HUGE community emphasis and an impressive list of speakers. These are just a few of the thought leaders taking the stage this year to talk about their experiences with community. .

Definition 59

Definition Customer Success Metrics Loyalty 59

TechSee

JANUARY 4, 2022

As 2021 comes to a close, TechSee takes a look back on a memorable year, as detailed in the ‘Year in Review’ article below. Of course, reflecting back on a year in review, we’ve also enhanced our AI capabilities across all our solutions, improving opportunities for automation and self-service for our end-users. 2021 Year in Review.

2021 109

2021 Insurance Innovation 2022 109

BirdEye

FEBRUARY 13, 2024

Chiropractors need effective marketing for three key reasons: Increase awareness: Many people don’t understand chiropractic care and how it can help with back pain, headaches, mobility issues, and more. It helps establish trust and credibility so patients keep coming back. Why do chiropractors need marketing?

Marketing 59

Marketing Social Media Healthcare Multi-Channel 59

ShepHyken

JULY 26, 2021

Business 2 Community) While it’s far better to add a thank you page than to simply create a confirmation message, most thank you pages are not optimized as they should be, making for missed opportunities to build your brand. My Comment: In the pandemic, we were forced to adapt and adopt new ways of doing business.

Article 101

Article 2021 Customer Service Contact Center 101

West Monroe

APRIL 9, 2024

Over the next year, credit unions’ strategy can evolve to provide a member and employee experience of the future—not yesterday—and provide unique values that stand out against community banks, mid-market banks, national players, and fintechs while dealing head-on with the issues impacting them.

2024 52

2024 Banking Financial Consumers 52

2020 Research

OCTOBER 30, 2023

In a world filled with adult responsibilities and the pursuit of success, a fascinating trend has emerged – adults are embracing their inner child and diving back into the world of play. As adults face the complexities of modern life, these toys become portals that transport them back to a simpler, more innocent era. respondents.

Social Media 64

Social Media Transportation 2023 Connections 64