CSM Magazine

APRIL 23, 2024

When discussing communication and collaboration tools for businesses, we often encounter the terms “intranet platforms” and “enterprise social networks.” It typically offers functionalities such as document management, employee directories, collaborative workspaces, and news updates.

Document 52

Document Social Media Innovation Communication 52

Totango

DECEMBER 20, 2023

The best of both worlds: unmatched enterprise-grade implementation and usability The G2 Winter 2024 reports ranked Totango as the number one customer success software in the enterprise implementation index. With our last tool, everything was complicated, overly technical, and buggy. The onboarding experience was in-depth and thorough.

2024 108

2024 Customer Centricity User Experience 2023 108

SurveySparrow

MARCH 12, 2024

Today, we’re diving into the world of website feedback tools. And not just any tools, but the top 15 of 2024. You’ve got to have the right tools to hear them out. That’s where website feedback tools come into play, and yes, they do play a crucial role. What should you look for in a website feedback tool?

2024 52

2024 Feedback User Experience Customer Satisfaction 52

Totango

APRIL 4, 2024

“What’s your company’s most important business outcome in 2024?” Revenue retention hinges on the collaborative efforts of CS and sales teams as they collectively shepherd customers throughout the lifecycle journey, from acquisition to retention and expansion. This is what businesses need to survive in today’s environment.

Sales 89

Sales Customer Success Insights Webinar 89

SurveySparrow

APRIL 21, 2024

But then came low code tools, which significantly made it easier for users. Now, it’s the age of no-code tools. Literally, anyone can use these no-code software tools. And that’s one of the reasons why it’s prominent, especially for startups and small businesses. That’s what these tools can do.

E Commerce 52

E Commerce Feedback E-support Demo 52

Magellan Solutions

JULY 24, 2023

How businesses operate has been transformed by combining remote work and outsourcing. Businesses have been adopting outsourcing to save costs and access specialized expertise. By examining remote work outsourcing strategies, businesses can unlock various advantages. They should adjust their outsourcing strategies accordingly.

Communication 96

Communication Measurement Technology Culture 96

Kustomer

JANUARY 8, 2024

Zendesk is best known for its ticketing system, automation features, and integrations, making it a fan favorite for thousands of SMBs globally. Zendesk is still a dominant player in the customer support solutions market — most commonly compared against Kustomer, Freshdesk, Gorgias, Intercom and several other alternatives.

Multi-Channel 97

Multi-Channel Social Media Interaction Insights 97

Help Scout

JULY 8, 2021

When starting a company, finding the right customer service tool isn’t always at the top of the priority list; you’re more focused on getting customers and proving out your idea. However, if you’re strapped for resources, it may seem tough to justify investing in a proper support tool. What is Google Collaborative Inbox?

Average Handle Time 113

Average Handle Time Metrics Connections Management 113

BirdEye

SEPTEMBER 12, 2023

We live in times that demand every business to have some presence on at least 2-3 social media platforms. You can no longer afford not to have a social media strategy for your business. But for businesses new to this medium, knowing what works and what doesn’t can be difficult. But just posting content is often not enough.

Social Media 105

Social Media Measurement Brands Leadership 105

Totango

NOVEMBER 14, 2023

As businesses expand and customer success becomes increasingly important, companies must find ways to scale their customer relationships and strengthen connections. Higher Logic and Totango teamed up to empower businesses to do just that, combining one-to-one customer relationships with one-to-many community relationships.

Connections 94

Connections Chief Customer Officer Customer Relationships Customer Relationship Management 94

Team Support

DECEMBER 8, 2023

As customer expectations continue to rise, businesses must invest in robust customer support software to streamline interactions, enhance efficiency, and ultimately build lasting relationships. Consider the size of your business and your support team. Scalability Opt for customer support software that can grow with your business.

Omnichannel 105

Omnichannel Social Media Customer Satisfaction Customer Centricity 105

Team Support

JANUARY 18, 2024

In today's fast-paced business world, customer support is not just a department; it's the backbone of your company. As businesses continue to evolve, so do their customer support needs. TeamSupport is the number one ticketing and live chat solution for customer-centric businesses. How Can TeamSupport Help Your Business?

Customer Centricity 59

Customer Centricity Customer Satisfaction Insights Customer Insights 59

Totango

OCTOBER 12, 2022

And with 96% of professionals also indicating that improving the customer experience is a “high” and “medium” goal, it’s clear that delighting customers is widely regarded as the best way to keep them coming back for more. Expert collaborators. Leading the charge. We can see this development in our recent survey.

Customer Success 110

Customer Success 2022 Culture 2021 110

ShepHyken

JANUARY 29, 2024

This episode of  Amazing Business Radio with Shep Hyken  answers the following questions and more:    What are the challenges in creating a more customer-centric culture? Break down silos and encourage collaboration to deliver amazing customer experiences. How can leaders support employees in executing customer-centric initiatives?

Customer Experience 94

Customer Experience Customer Centricity Culture Leadership 94

Team Support

JUNE 20, 2023

In today's turbulent economy, businesses across the nation are grappling with challenges such as reduced staff, hiring freezes, and budget cuts. By implementing effective strategies, businesses and customer support teams can rise above the limitations imposed by the current economic climate and deliver exceptional experiences.

Customer Satisfaction 97

Customer Satisfaction Webinar Culture Interaction 97

BirdEye

NOVEMBER 21, 2023

Running an interior design business presents unique challenges, from sourcing materials and managing client expectations to navigating the ebb and flow of design trends. This constant pursuit of innovation demands staying ahead of trends, adapting to evolving technologies, and ensuring the business is profitable.

Marketing 110

Marketing Social Media Advertising Workshop 110

SurveySparrow

APRIL 30, 2024

Online reviews are like a digital mirror for your business – they reflect perceptions of your brand through the eyes of your customers. That’s why monitoring online reviews is crucial for any business. top 10 restaurants in Los Angeles” or “best invoicing software of 2024”. This can reveal gaps in your own online presence.

2024 52

2024 Management Feedback Metrics 52

Totango

JANUARY 3, 2024

Now, as we step into a new year, we’re witnessing an evolution of customer success, and there’s a new and improved Totango to help enterprise business leaders deliver business results and drive customer outcomes. By consistently reinventing ourselves, we ensure we’re always ready to meet your business needs.

2024 111

2024 2023 Customer Success Innovation 111

CSM Magazine

APRIL 4, 2024

Affiliate marketing has emerged as a cornerstone of modern digital commerce, offering businesses a cost-effective and performance-driven approach to customer acquisition and revenue generation. Key to identifying the best affiliate programs is understanding the needs and objectives of both brands and affiliates.

E Commerce 52

E Commerce Marketing E-support Webinar 52

Totango

NOVEMBER 27, 2023

After several years of relentless pursuit of new business, 2023 made it clear to many companies that growth at all costs is not a sustainable strategy. This shift presents a compelling opportunity for B2B enterprises to invest in tailor-made tools for their post-sales organizations and customer success (CS) teams.

Customer Success 91

Customer Success 2023 B2B Customer Relationship Management 91

BirdEye

JANUARY 17, 2024

Your presence on social media is a digital handshake with potential and current customers that shapes their perception and experience with your business. Posting without guardrails in place is risky business. The only social media software for multi-location businesses Want to see the impact of Birdeye on your business?

Social Media 108

Social Media Multi-Channel Demo Feedback 108

Team Support

APRIL 11, 2024

Delivering an exceptional customer support experience is essential for business success. This powerful tool facilitates seamless integration with third-party tools, supports proactive engagement, and provides multi-channel support that gives customers several options to reach agents.

Multi-Channel 40

Multi-Channel Social Media Customer Satisfaction Demo 40

CSM Magazine

FEBRUARY 27, 2024

In the changing world of business today, staying competitive requires a grasp of market trends, customer preferences and industry insights. A key tool for achieving this is an integrated knowledge platform. A key tool for achieving this is an integrated knowledge platform.

Document 52

Document Innovation Social Media Insights 52

Team Support

MARCH 18, 2024

Together we will delve into how implementing self-service support with TeamSupport can be a game-changer for your business. These tools are aimed to empower customers to solve their issues swiftly and independently. It's an excellent place to crowd-source solutions, and to share best practices and tips.

Demo 52

Demo Customers Loyalty Information 52

Magellan Solutions

MARCH 13, 2024

However, when it comes to the offshoring vs outsourcing debate, it’s crucial to understand the distinction between these two approaches and decide which best aligns with your business’s needs. Delegating tasks to external parties can significantly impact your business. What is Offshoring?

Culture 105

Culture E-support E Commerce Communication 105

Playvox

JANUARY 30, 2024

Highly engaged teams outperform the rest in business outcomes critical to your organization’s success. Gamification is a strategy that drives motivation and engagement and creates a culture where employees continuously work to achieve the organization’s business objectives and, in turn, get rewarded and recognized.

Contact Center 79

Contact Center Feedback Culture Engagement 79

Magellan Solutions

JULY 10, 2023

Effective outsourced team management strategies are essential for businesses operating nowadays. Outsourced team success depends on transparent and collaborative management. Businesses can increase efficiency and teamwork by using best practices and ideas. It also addresses the difficulties of diverse and remote teams.

Management 92

Management Culture Seminar Communication 92

Kustomer

JANUARY 7, 2024

And we give them a lot of credit — over the years, Intercom has evolved into an innovative customer service software with all the bells and whistles, offering best in class tools like real-time chat support, proactive messaging, guided product tours, resolution bot, omnichannel support and tons of integrations.

2024 97

2024 E Commerce E-support Social Media 97

SurveySensum

MARCH 15, 2024

In this blog, I will list down the top 9 market research tools of 2024 that you can implement within your organization and achieve your market research goals. So, let’s scroll down and get a sneak peek into these must-know market research tools of 2024. What is a Market Research Tool? Still not convinced?

2024 52

2024 Marketing Demo NPS 52

Totango

MAY 17, 2022

Wondering what is the best CRM for B2B sales? Well we’re here to help with our guide to the best CRMs for both small businesses and enterprises in 2022. Use this guide to help you find the best B2B CRM for your business. Use this guide to help you find the best B2B CRM for your business.

B2B 79

B2B 2022 Sales Customer Relationship Management 79

CSM Magazine

JANUARY 22, 2024

Accounting firms should invest in training their employees about customer service best practices, responding to problems, and dealing with dissatisfied clients. Communicate In the accounting business, there are times when clients may not understand financial jargon or the work you do.

Customer Service 52

Customer Service Financial Communication Customers 52

Beyond Philosophy

MARCH 1, 2024

The Emotional Signature was developed years ago in collaboration with the London Business School. It resulted from millions of questions posed to thousands of business professionals across hundreds of countries, leading to the identification of the Emotional Signature®.

ROI 88

ROI Measurement Return on Investment Customers 88

SurveySensum

APRIL 16, 2024

From product managers and designers to developers and quality assurance testers, it involves cross-functional collaboration and clear communication to create great products that customers love. In this post, we will look at ways to improve collaboration and communication within the software development teams.

Social Media 52

Social Media Demo Feedback Communication 52

ChurnZero

JANUARY 18, 2024

The role of the chief customer officer has become an essential function in subscription-based business models such as software-as-a-service (SaaS), where customer retention is paramount and requires executive-level leadership. SaaS businesses, meanwhile, benefit from predictable streams of recurring revenue.

Chief Customer Officer 52

Chief Customer Officer Net Promoter Score Insurance Customer Satisfaction 52

Totango

NOVEMBER 14, 2023

As businesses expand and customer success becomes increasingly important, companies must find ways to scale their customer relationships and strengthen connections. Higher Logic and Totango teamed up to empower businesses to do just that, combining one-to-one customer relationships with one-to-many community relationships.

Connections 62

Connections Chief Customer Officer Customer Relationships Customer Relationship Management 62

BirdEye

MARCH 5, 2024

In the whirlwind of tweets, likes, shares, and comments, a goldmine of insights is waiting for savvy businesses to listen. This practice, done by social media monitoring tools, enables brands to keep a pulse on their online reputation and insights into consumer behavior and emerging trends.

Social Media 58

Social Media Multi-Channel Insights Brands 58

Call Experts

OCTOBER 5, 2023

It bridges your business and customers, handling inquiries, resolving issues, and building lasting relationships. To ensure you choose the right one for your business, whether it’s a contact center for lawyers or the medical field, it’s essential to consider several key factors.

Contact Center 105

Contact Center Call Center 2027 Customer Satisfaction 105