blending-ai-and-digital-tools-with-the-human-workforce-customer-experience 
CSM Magazine
OCTOBER 22, 2020
Jitender Mohan, Head of Customer Interaction Services at WNS explores how combining human workforces with artificial intelligence and digital tools can deliver a complete, omni-channel customer experience. Optimising Limited Human Resources.
Beyond Philosophy
MAY 15, 2023
People cut back on what they perceive as the ‘nice to haves’ like training and conferences, and many businesses would include Improvement in their customer experience on this list. How confident are you to deliver an excellent Customer experience (CX) in 2023 as we enter these turbulent times? Which are you?
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COPC
FEBRUARY 15, 2024
BACKGROUND The COPC Standards Committee is a group of industry leaders composed of the largest buyers and providers of customer experience (CX) operational services, including contact center support. Lastly, it announces the establishment of subcommittees dedicated to continuously evaluating AI utilization.
CSM Magazine
OCTOBER 17, 2023
Hybrid working and Artificial Intelligence (AI) are revolutionising the role of the agent worldwide but UK contact centres believe it takes more than technical training to build a highly effective team. These are trends that apply equally to the world of customer service. Do you aim for the fastest contact handling times possible?
TechSee
DECEMBER 31, 2019
Companies now know that customer experience is the key competitive differentiator. Their customers are more likely to make repeat purchases, to try additional products or services, and to recommend the brand to family and friends. To help you plan, we’ve highlighted nine of the biggest customer service trends for 2020.
CSM Magazine
APRIL 18, 2023
As consumers tighten their belts and organisations undergo digital and workplace transformations, there has never been a better time to invest in the contact centre. These widespread challenges are also holding many organisations back from delivering an exceptional customer experience (CX).
CSM Magazine
JANUARY 25, 2023
Despite the cost-of-living crisis, research from Statista predicted that retail sales during the holidays were expected to reach more than £82 billion in the UK, the busiest shopping period of the year when customer queries typically increase dramatically. Could experimenting with different scheduling techniques be effective?
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