Comm100

APRIL 22, 2024

The productivity of your customer service agents directly impacts your company’s success. Enhanced agent productivity not only accelerates response times but also elevates the overall quality of service. Keeping workflows flexible and scalable helps maintain productivity even as business needs evolve.

Omnichannel 52

Omnichannel Social Media Customer Satisfaction Culture 52

Totango

JANUARY 3, 2024

Allow us to reintroduce ourselves Totango is customer success software businesses can’t outgrow, providing unlimited scalability and unmatched time to value to help cross-functional enterprise teams drive productivity , retention , and expansion.

2024 111

2024 2023 Customer Success Innovation 111

C3Centricity

FEBRUARY 13, 2024

Businesses that embrace these practices not only enhance their products and services but also craft exceptional customer experiences, setting themselves apart from the competition. For instance, Toyota, through its Kaizen philosophy, has seen a significant reduction in production costs and an increase in vehicle quality.

Customer Insights 90

Customer Insights Feedback Insights Social Media 90

kommunicate

NOVEMBER 16, 2023

Last Updated on November 16, 2023 You could have an average product in the market that is selling at satisfactory levels. On the contrary, you could have a killer product that is outranking [.] The post 11 AI Tools For Your Customer Support Team In 2023 appeared first on Kommunicate Blog.

2023 84

2023 Blog Sales Customers 84

ChurnZero

DECEMBER 9, 2020

If you’re eager to learn more about the Customer Success space too, we’ve compiled a list of industry blogs you should follow and bookmark that can help provide you with all the insights, strategies and guidance you need. Must-Read Customer Success Blogs. The Success League Blog. Tri Tuns Blog. SuccessCOACHING Blog.

Blog 98

Blog Customer Success Consulting Metrics 98

Totango

NOVEMBER 8, 2023

Enterprise businesses can now use their critical product usage data from Pendo and Mixpanel in their Totango experience to design optimal customer journeys, improving product adoption and customer retention. It offers powerful real-time charts and visualizations of how users interact with digital products. What is Pendo?

Customer Retention 91

Customer Retention Customer Success Events Customer Journey 91

SAP Customer Experience

JANUARY 14, 2024

This is Fernando from the CRM & CX Product Learning CoE team writing a new blog post about the recent publication of extensibility in CX video project. Hello SAP Community! As a Portfolio Manager for SAP Customer Experience Integration and Extensibility topics, during last years, We had our focus in.

Sales 71

Sales Blog Customer Experience Management 71

Totango

DECEMBER 20, 2023

These accolades highlight our product’s user-friendly nature and our team’s relentless efforts to ensure a smooth setup process for our customers. I felt fully supported by the Totango implementation, data, and support teams. The onboarding experience was in-depth and thorough.

2024 108

2024 Customer Centricity User Experience 2023 108

Totango

NOVEMBER 16, 2023

But, oftentimes, managing and documenting these customer interactions—especially cross-functionally among global and remote teams—can be challenging and time-consuming. The post Supercharge customer success with Totango email and calendar integrations appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

Customer Success 107

Customer Success Touchpoint Document Interaction 107

CSM Magazine

AUGUST 11, 2023

Customer support teams are the backbone of many organizations. This is why in this article, we go over ways to elevate your support team using essay writing services. This is why it’s a good idea to use essay writing services to provide informative articles and blog posts that answer frequently asked questions.

Social Media 52

Social Media Article Advertising Blog 52

Totango

APRIL 4, 2024

Would everyone have the same goal, or would it vary from team to team? Revenue retention hinges on the collaborative efforts of CS and sales teams as they collectively shepherd customers throughout the lifecycle journey, from acquisition to retention and expansion. Establishing a source of truth across teams.

Sales 89

Sales Customer Success Insights Webinar 89

BirdEye

AUGUST 29, 2023

Great products, the best marketing campaigns, and the costliest ads are all playing second fiddle to the power of customer satisfaction. This blog post aims to simplify making customers happy and equip businesses with proven ways to improve customer satisfaction. Happy customers build successful businesses.

Customer Satisfaction 98

Customer Satisfaction Social Media Omnichannel Net Promoter Score 98

Totango

OCTOBER 18, 2023

Totango, customer success software your business can’t outgrow, provides unlimited scalability and unmatched time to value that helps cross-functional enterprise teams drive productivity, retention, and expansion. vital business trends) and externally (i.e., customer health).

2023 101

2023 Customer Journey Mapping Customer Journey Customer Success 101

Totango

OCTOBER 12, 2022

Recent years have seen an astonishing rise in the popularity of subscription-based products and services. These figures indicate that businesses that established customer success teams two years ago have been impressed with the value that they deliver. Expert collaborators.

Customer Success 110

Customer Success 2022 Culture 2021 110

Eptica

JANUARY 31, 2022

Author: Pauline Ashenden - Demand Generation Manager Empowering your customer service agents delivers a range of benefits from increased contact centre productivity and happier agents to an overall better customer experience. Why so many contact centres are turning to Microsoft Teams (Video).

2022 111

2022 Culture Blog Article 111

Totango

AUGUST 23, 2022

B2B Customer Journey Touchpoints: A Guide for CS Teams. B2B customer journey touchpoints mark the roadmap toward successful outcomes for clients and CS teams. Then, we’ll consider why B2B touchpoints are useful for customer success teams and why mapping them out is such a powerful strategy. Blog content. Customer service.

Touchpoint 115

Touchpoint Customer Journey B2B Customer Journey Mapping 115

Totango

NOVEMBER 14, 2023

Higher Logic and Totango teamed up to empower businesses to do just that, combining one-to-one customer relationships with one-to-many community relationships. Another benefit of this program is its ability to help your business follow up on product ideas.

Connections 62

Connections Chief Customer Officer Customer Relationships Customer Relationship Management 62

BirdEye

APRIL 25, 2023

Publish a blog or newsletter 5. Sponsor charities or local sports teams 19. Improve your online presence by using common search terms potential customers might use to find your products or services. Publish a blog or newsletter Consider advertising your business by publishing a blog or newsletter.

Seminar 98

Seminar Social Media Advertising Workshop 98

SAP Customer Experience

MAY 5, 2023

Hello everyone, thank you for taking the time to read my blog post. My name is Charalampos (or Charis) Karatzas and I am Portfolio Manager for SAP Commerce Cloud solution in SAP CX Product Learning team. Digitalization is growing with pretty high rhythms, and learning could not be an exception.

Blog 88

Blog Management Customer Experience Customers 88

Very Best Service

JANUARY 26, 2024

Making Marketing and Customer Service Work Together Image by DALL·E 3 Imagine this: your marketing team crafts a beautiful campaign, promising the world to potential customers. Targeted Content, Satisfied Customers: Customer service is a treasure trove of data on what customers love (and hate) about your product.

Customer Service 52

Customer Service Marketing Touchpoint Demo 52

ClientSuccess

DECEMBER 19, 2022

For customer success teams, playbooks are invaluable tools to help them save time and be more efficient in their customer interactions. In this blog, we’ll be exploring the five playbooks every CSM team should have in order to ensure success and consistency across the team. Playbook Vectors by Vecteezy.

Webinar 72

Webinar Customer Success Blog Customer Journey 72

Team Support

JUNE 20, 2023

Lower productivity and less than satisfactory customer experiences. This challenge, where businesses are grappling with reduced staff, lower productivity due to overworked customer service agents, and higher churn rates from poor customer experiences, is quickly becoming the industry norm - but it doesn’t have to.

Customer Satisfaction 97

Customer Satisfaction Webinar Culture Interaction 97

Comm100

DECEMBER 12, 2023

This blog will delve into the top four customer service trends that are expected to take center stage in 2024. This blog is written for you, the experienced customer service professionals, who are the driving force behind these changes that will improve CX and internal efficiencies.

2024 78

2024 Innovation Customer Service Omnichannel 78

Totango

NOVEMBER 27, 2023

To do this, Dishman recommends keeping focus across all of your touchpoint teams (CS, marketing, product, sales, etc.) on the aspects of your product that are most helpful to your customers and then doubling down on those. However, a customer’s health score is constantly shifting.

Customer Success 103

Customer Success Touchpoint Customers Insights 103

Totango

MARCH 8, 2022

Getting involved in the best customer success communities can give you access to the resources you need to take your CS team to new levels of performance. In particular, be aware of any community guidelines regarding product promotion. Here’s our guide to the top customer success communities in 2022 and what they have to offer.

2022 115

2022 Customer Success White Paper Social Media 115

Eptica

OCTOBER 15, 2021

Date: Friday, October 15, 2021 Author: Trevor Davies, Head of Products, Enghouse Interactive Migrating call accounting to the cloud? In this new blog post Trevor Davis outlines the key considerations when choosing a cloud-based call accounting solution and how to pick the perfect partner. Here’s what to consider.

2021 124

2021 Customer Service Strategies Interaction Communication 124

Totango

NOVEMBER 10, 2023

The good news is that customer success leaders and teams are uniquely positioned to be the driving force in these growth efforts. Whether you created it, partnered with it, or stumbled upon it—community for your product and your industry exists. 80% of net revenue comes from the customer base.

Customer Success 97

Customer Success Customer Journey Mapping 2023 Customer Journey 97

Daniel Group

JULY 1, 2023

In my recent blog post titled “ Your Brand and Customer Experience: Is CX Part of Your Brand Now? For example, I did this in my recent blog by sharing my negative experiences. FEATURED BLOG POST Your Brand and Customer Experience: Is CX part of your brand now? Customer Experience is your brand.

Brands 52

Brands 2023 B2B Touchpoint 52

Totango

JUNE 21, 2023

We are thrilled to announce an exciting new product as part of our Composable Customer Success platform: Totango In-App ! Bridging the collaboration gap with Totango In-App Despite significant collaboration between CS teams and other departments, many leaders still feel that more can be done to improve cross-functional collaboration.

Communication 83

Communication Customer Success Customer Journey Webinar 83

ReviewTrackers

SEPTEMBER 13, 2023

A study from Northwestern University showed that putting relevant reviews with a product increased conversions dramatically. By visiting a website, customers already show interest in the product or service offered and showing reviews with specific details about the customer experience can be the final push needed to make a purchase.

Blog 128

Blog Information Article Feedback 128

ShepHyken

SEPTEMBER 15, 2017

AIM will allow brands to dive deep the realm of keyword search, blogs, customer surveys, social media profiles and all sorts of other online data. Marketers can then analyze that data without manually going through more information than any one person, or even team should have to on their own. Maximizing Team Creativity.

Customer Engagement 197

Customer Engagement Blog Engagement Marketing 197

SAP Customer Experience

SEPTEMBER 13, 2023

On behalf of the CRM & CX Product Learning CoE Team, it is my pleasure to introduce you in this blog post to the live session: SAP CIAM for B2B Essentials What is it about? The objective of this session is to get to know the capabilities of the CIAM.

B2B 64

B2B Blog Customer Relationship Management Customer Relationships 64

Totango

NOVEMBER 27, 2023

This shift presents a compelling opportunity for B2B enterprises to invest in tailor-made tools for their post-sales organizations and customer success (CS) teams. CSMs can then embrace their strategic role as a consultant, devoting more time to coaching customers on how to achieve their business outcomes by maximizing product value.

Customer Success 91

Customer Success 2023 B2B Customer Relationship Management 91

Lithium

JULY 5, 2022

The Khoros Customer Engagement team has been hard at work developing content with a fresh outlook on modern solutions and paths to follow as you continue your journey. Thought Leadership Blogs and Label. Stay updated when new content is published by subscribing to the new Thought Leadership Label in the Khoros Insights Blog.

Leadership 52

Leadership Webinar NPS Blog 52

Totango

APRIL 25, 2022

To help you navigate the process, we’ve developed a four-part blog series about the mistakes you should avoid when choosing a CS platform. It’s important to note here that the customer journey is the product of the customer success program you’ve created.

Customer Journey 86

Customer Journey Customer Success Definition Blog 86

Totango

JUNE 15, 2022

Bleeding cash into the quest for new customers simply doesn’t make sense when all organizations are looking for ways to cut costs, so it’s imperative that you prove your worth and show your customers why they should not only stick with you, but continue to invest more in your product. . Treat the Customer Journey as a Product.

Customer Journey 95

Customer Journey Touchpoint Customer Success NPS 95

Totango

SEPTEMBER 22, 2023

CS has the 360-vantage point to know where customers are engaging with products and where they’re struggling. And, CS has the technology and customer data to feed product, sales, and marketing with the integrated insights to drive innovation forward.

Multi-Channel 113

Multi-Channel 2023 Customer Success Omnichannel 113