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Top 5 Customer Service & CX Articles for the Week of May 15, 2023

ShepHyken

In this blog post, we’ll explore why it’s essential to connect NPS initiatives to financial success, how insights from top CX and NPS influencers can help, and identify specific links that companies can look for between NPS and financial performance. I’ve also included many articles about NPS in this weekly roundup.

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Advantages and Disadvantages of Customer Comment Cards

Opinionator

One type of survey is the comment card. Despite their legacy, there are advantages and disadvantages of customer comment cards. They are presented at the business location (perhaps even with the POS invoice or guest check) – so not an online customer interaction. Advantages of a Customer Comment Card.

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Rating Scale: Definition, Types, Questions & Examples

ProProfs Chat

Even though there are endless ways to ask survey questions – rating scales have always been the most popular. So people will not get frustrated when they see your surveys. . So if you wish to use rating scales for your research but have no idea where to start, this blog will offer all the help you need. Graphic Scale.

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3 Tools to Measure Authentic Customer Emotions in Real-Time

Beyond Philosophy

There are different ways of measuring customer emotions, and each tool has advantages and disadvantages. Tool #1: Surveys. Surveys are an oldie-but-a-goodie. Marketing Research circles rely on survey methodology by asking people to rate on a scale or asking people to select an option.

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Top Advantages & Disadvantages of Customer Feedback Surveys

ProProfs Chat

Customer feedback surveys are the go-to tool of every business to understand their customer needs and sentiments. Customer feedback surveys are the go-to tool of every business to understand their customer needs and sentiments. The advantages of surveys lie in their simplicity, ease of creation, quick feedback collection, and so on.

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Understanding Your CSAT Score

Solvvy

Make a strategy for measuring customer satisfaction based on CSAT surveys and monitoring your score as part of your customer experience program. Optimizing CX and customer satisfaction can help build a business; a PwC survey found that 73% of consumers say experience is a primary factor in purchasing decisions. CSAT Score Formula.

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Find Your Ideal InMoment Alternative: A Detailed Comparison

SurveySensum

InMoment is a customer feedback platform that helps you understand the voice of your customers , get actionable insights from qualitative feedback, and auto-categorize unstructured feedback from surveys, online reviews, support tickets, and more. Read customer reviews online, right? How Did We Evaluate InMoment Alternatives?

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