SurveySparrow

DECEMBER 26, 2023

In the growing B2B SaaS enterprise sector, it is crucial to understand what customers need and prefer to drive growth and deliver outstanding experiences. This is where the Voice of the Customer (VoC) framework comes in. What is Voice of the Customer Framework? Let’s dive in!

B2B 52

B2B Net Promoter Score NPS Feedback 52

SurveySensum

AUGUST 3, 2023

Imagine you run a B2B marketing software company that provides innovative marketing solutions to small businesses. But you’re not quite sure how it’s being received by your customers. This is where B2B SaaS feedback software comes to the rescue! What is B2B SaaS feedback software?

B2B 52

B2B Feedback NPS Demo 52

Team Support

SEPTEMBER 8, 2020

Businesses buy your products or services to help their operations run efficiently and to meet their customers’ expectations. In other words, effective B2B support forms the foundation for long-term successful customer engagements. Characteristics of Leading Support Organizations. The Value of Customer Support.

B2B 64

B2B 2004 Download Customer Expectations 64

Team Support

MAY 11, 2021

“You’re not paying close enough attention to your customers.”. This blog provides the highlights from their talk. At TeamSupport we have a belief that B2B companies are neglecting their existing customers in favor of focusing on new business. 1 So, for to continue to flow, customers must continue to use your products.

2020 98

2020 B2B Customer Success Metrics 98

SurveySensum

AUGUST 21, 2023

Are you struggling with retaining your existing SaaS customers? However, the good news is that some have managed to double their revenue through effective customer retention strategies. In SaaS businesses, subscription deals are offered where customers pay either monthly or yearly to use their software. You’re not alone.

Customer Retention 52

Customer Retention B2B NPS Demo 52

SurveySparrow

JULY 27, 2023

In this blog, we’ll delve into the pros and cons of AI in marketing, shedding light on its benefits and challenges. From streamlining processes to enhancing customer experiences, AI is transforming the way businesses connect with their target audience. Look no further! But it’s not without its drawbacks.

Marketing 52

Marketing B2B Insights Roadmap 52

Team Support

SEPTEMBER 14, 2020

In Part 1 of this blog series, we introduced the concept of how to position the investment in customer support as a strategic value aligned to current business practices and target outcomes—based on the whitepaper co-produced by ServiceXRG and TeamSupport. Be Proactive: Support can no longer wait for customers to call.

B2B 81

B2B 2004 Customer Retention Download 81

GetFeedback

JULY 25, 2018

Looking at customer experience (CX) and churn in the SaaS environment from a high level, there’s one theme that stands out from the mix: The fact that we live in what’s called a “switching economy.”. It can be a major driver of customer churn—and it’s already creating an incredible economic deficit in the US.

Omnichannel 150

Omnichannel Net Promoter Score E-support E Commerce 150

BirdEye

NOVEMBER 20, 2023

We’re living in an era of customer engagement, where every delighted client can become your best marketer. This strategy transforms satisfied customers into brand champions who actively refer new business. This strategy transforms satisfied customers into brand champions who actively refer new business.

E Commerce 64

E Commerce Marketing Multi-Channel E-support 64

Team Support

JANUARY 26, 2021

This blog series aims to break down the main principles of the new comprehensive study of the Support industry that is now available for download. Part 1 explores the transition of support from a reactive transactional model to a more proactive and preventive approach. offer electronic-only support contact methods.

B2B 64

B2B E-support 2004 Download 64

Customer Guru

AUGUST 8, 2018

Customer experience (CX) is the relationship of a customer with a business at all touchpoints during the period of the customer journey. It is widely said that customer experience is the next battleground for organizations. Adam is a globally recognized expert on customer experience. Adam Ramshaw Follow @Genroe.

Customer Experience 130

Customer Experience Chief Customer Officer Consulting Customer Experience Professionals 130

Team Support

NOVEMBER 10, 2020

“Customers buy products to enable and streamline their business operations. Services drive recurring revenue by helping customers to successfully adopt and apply products.”. This blog series highlights excerpts from four key concepts for using services to retain and grow recurring revenue. value of relationships.

2004 59

2004 B2B Download Sales 59

TechSee

JANUARY 25, 2023

Most field service departments operate in a highly competitive and customer-centric marketplace. He leads a global organization of nearly 3,000 team members and over 25,000 contractors who support Dell EMC customers in more than 140 countries. Today, Robb leads field services for Sleep Number ( www.sleepnumber.com ).

2023 41

2023 Management Automotive Leadership 41

ChurnZero

JUNE 7, 2019

It’s time for another installment of our blog series where we spotlight a Customer Success professional and get their take on the industry as well as get to hear some of their top tips they’d like to share. Jason is an Associate Partner at Customer Imperative , responsible for overseeing the strategic consulting business.

Customer Success 73

Customer Success B2B Webinar Consulting 73

ChurnZero

FEBRUARY 23, 2023

Long-standing wisdom in business says when the economy looks shaky, or worse turns south, savvy companies redouble their focus on existing customers. There are two primary reasons why: First, you need to retain customers to simply “keep the lights on” so to speak. This blog post aims to help you with that.

Management 52

Management Customer Retention Net Promoter Score Loyalty 52

ChurnZero

FEBRUARY 23, 2023

Long-standing wisdom in business says when the economy looks shaky, or worse turns south, savvy companies redouble their focus on existing customers. There are two primary reasons why: First, you need to retain customers to simply “keep the lights on” so to speak. This blog post aims to help you with that.

Management 52

Management Customer Retention Net Promoter Score Loyalty 52

BirdEye

SEPTEMBER 12, 2023

We live in times that demand every business to have some presence on at least 2-3 social media platforms. This blog post details the top social media best practices a business needs to use social media to its full potential. Who are your customers? Invite existing customers to follow you on social media.

Social Media 105

Social Media Measurement Brands Leadership 105

Totango

OCTOBER 13, 2020

Given that peer recommendations are among the most trusted sources of information about a business, positive reviews from existing customers can quickly turn into genuine inquiries from potential new clients. Happy customers can multiply your revenue base since each satisfied client might recommend your services to dozens of their peers.

Webinar 62

Webinar Customer Success B2B NPS 62

BirdEye

SEPTEMBER 15, 2023

Sales professionals need insight, reports, and innovative ways to reach potential customers. With Artificial Intelligence, sales teams can change how they approach selling and significantly increase lead generation, lead conversion, and overall customer experience.

Sales 111

Sales 2023 Demo Social Media 111

Bold360

JULY 30, 2019

I got to talk to Arjun Pillai , Founder and CEO of Insent.ai, about transforming engagement with prospects and customers through conversational AI. On average, 2% to 3% of the data in CRM get outdated every month. You 10 years ago: I need more data about my customers and prospects. What to Do with All This Data.

B2B 40

B2B Sales Engagement Marketing 40

CXApp

FEBRUARY 1, 2018

Regardless of whether or not you’re in the B2C or B2B markets, modern customers are a huge part of how their specific journey plays out. Brands today are more focused on providing their customer base with the tools to navigate and achieve their goals; the rest is up to the consumer.

B2B 40

B2B Consumers B2C Retail 40

CXApp

FEBRUARY 1, 2018

Regardless of whether or not you’re in the B2C or B2B markets, modern customers are a huge part of how their specific journey plays out. Brands today are more focused on providing their customer base with the tools to navigate and achieve their goals; the rest is up to the consumer.

B2B 40

B2B Consumers B2C Retail 40

ReviewTrackers

JULY 23, 2018

And you have a LinkedIn company page where you’re growing a network of colleagues, employees, customers, partners, and business associates. Do you want to increase brand awareness, drive higher customer engagement, generate leads, or reduce marketing costs? 2: Develop a Winning Content Strategy. This is great!

Social Media 63

Social Media Marketing Multi-Channel ROI 63

ClientSuccess

JUNE 19, 2019

If you think retaining an existing customer is expensive and unnecessary, try acquiring a new one. Adding credibility to this statement is a research study by Invesp Consulting which suggests: Existing customers are 50% more likely to try new products and spend 31% more than new users! Real Benefits with Real-Time Support.

Customer Retention 73

Customer Retention Webinar E Commerce Demo 73

GetFeedback

DECEMBER 21, 2018

Learn about the top two customer surveys for predicting and increasing customer retention. Anytime a customer cuts ties, you experience the negative impact of customer churn. Here are 40 customer retention statistics that reinforce the growing need for customer experience management. American Express ).

Customer Retention 390

Customer Retention Net Promoter Score Poor Customer Service B2B 390

SmartKarrot

FEBRUARY 1, 2022

The struggle to convince your senior leadership team to invest in customer experience has always been there for decades. Many company leaders say that customers come first, but they get more worried about tapping into new markets, sales, talent management, or process optimization when it comes to implementation. contact-form-7].

Leadership 21

Leadership Customer Experience Customer Success B2B 21

Team Support

SEPTEMBER 16, 2020

In Part 1 and Part 2 of this blog series based on the whitepaper co-produced by ServiceXRG and TeamSupport, we introduced the concept of how to position the investment in customer support as a strategic value aligned to current business practices and target outcomes, and about the evolving role of B2B customer support.

B2B 89

B2B 2004 Customer Retention Document 89

Lumoa

FEBRUARY 9, 2023

The focus on enhancing customer experience has gained traction in recent years. As businesses recognize its value, the shift from a product-centered approach to a customer-centric one continues. Actionability is also, as we believe, one of the essential aspects of customer experience management. Listen to your customers.

Definition 178

Definition Net Promoter Score Customer Experience B2C 178

SmartKarrot

NOVEMBER 8, 2021

Customer success has a vital role to play in any B2B business. Today, businesses have become quite aggressive, which has become very challenging to compete with customers. . It gives a definite edge over your competitors, which results in better customer success. . What exactly is customer success? contact-form-7].

Customer Success 10

Customer Success Net Promoter Score B2B Metrics 10

SmartKarrot

APRIL 13, 2023

In this blog, we will introduce you to some of the most influential and visionary account management leaders who are shaping the industry with their innovative strategies, thought-provoking content, and inspiring stories. Her passion for delivering outstanding customer experiences is unmatched, making her an asset to any organization.

2023 11

2023 Management Consulting B2B 11

CSM Practice

JULY 6, 2020

But recently, their customers have struggled with reduced budgets and an unpredictable economy. It is no surprise that discretionary spending practices lead customers to reconsider whether or not they need to renew or expand certain subscriptions. We covered how to make renewals in another blog. 1. Fewer New Prospects.

Sales 71

Sales Customer Success Connections Customer Base 71

CSM Practice

JULY 6, 2020

But recently, their customers have struggled with reduced budgets and an unpredictable economy. It is no surprise that discretionary spending practices lead customers to reconsider whether or not they need to renew or expand certain subscriptions. We covered how to make renewals in another blog. 1. Fewer New Prospects.

Customer Success 71

Customer Success Sales Connections Customer Base 71

SmartKarrot

JANUARY 5, 2021

The evolving field of Customer Success owes its origin and rapid rise to a passionate community of pioneers, proponents, and practitioners. Here’s our Top 50 Customer Success Influencers list celebrating those frontiersmen and women pushing the boundaries and making Customer Success the force that it is today. Lincoln Murphy.

Customer Success 21

Customer Success 2021 Chief Customer Officer Leadership 21

SurveySensum

JULY 14, 2020

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. Here is a list of 150 Global Customer Experience Thought Leaders and Influencers who have taken Customer Experience to the whole new level.

2020 132

2020 Customer Experience Magazine Consulting 132

SmartKarrot

MAY 13, 2022

Now technology has turned the table completely and made customers more in power for the entire journey. Every decision in a business now needs to be made from the point of view of customers rather than the business itself. Digital disruption affects every industry and every business, including B2B companies.

B2B 10

B2B Social Media Advertising Innovation 10

SurveySparrow

JANUARY 28, 2020

SurveySparrow, the maker of widely celebrated online survey software , was recently fortunate enough to chat with Jim Tincher, one of the most respected voices in the Customer Experience (CX) industry as well as founder and Mapper-in-Chief at Heart of the Customer. So let’s jump in! So let’s jump in! Jim: You bet!

Customer Journey Mapping 52

Customer Journey Mapping Customer Journey Net Promoter Score Customers 52

SurveySensum

JULY 21, 2023

Acquiring a new customer can cost you 5-7 times more than retaining an old one. And, in SaaS, on average, it can cost 4-5 times more – The Value of Keeping the Right Customers study by Harvard Business Review You read it right! That’s why here in this blog we will talk about the top 11 B2B customer retention strategies.

Customer Retention 52

Customer Retention B2B Net Promoter Score Touchpoint 52