Russel Lolacher

JUNE 15, 2021

I read a lot of articles, books and blog posts about customer service experience and ways to attract, retain and reacquire customers to keep organizations happy and healthy. I try to do that myself in this blog from time to time too. How do you value their voice and their ability to freely provide open and honest feedback?

Employee Experience 128

Employee Experience Customer Service Net Promoter Score 2021 128

Call Experts

OCTOBER 5, 2023

In this blog, we’ll explore everything you need to know about call centers and those factors to help you make an informed decision. Establish Clear Communication Channels Open and transparent communication is the foundation of a successful partnership with your chosen call center. Why are Call Centers Important?

Contact Center 105

Contact Center Call Center 2027 Customer Satisfaction 105

CSM Magazine

MAY 16, 2023

They not only answer calls and questions, but engage your customers in friendly conversation, enthusiastically representing your brand values. It’s not only possible, but necessary in a market where customer experience often outweighs price and quality as determining factors in brand loyalty.

Contact Center 52

Contact Center Retail Leadership Culture 52

BirdEye

OCTOBER 6, 2023

We will break down how to measure reputation risk, strategies for identifying vulnerabilities, and what you can do to protect your reputation in this blog. Reputational risk is potential damage to an organization’s image caused by negative publicity, scandals, or crises that can impact revenue, brand value, and stakeholder loyalty.

Social Media 57

Social Media Airlines 2009 Financial 57

Call Experts

APRIL 8, 2024

In this blog, we’ll explore everything you need to know about call centers and those factors to help you make an informed decision. Establish Clear Communication Channels Open and transparent communication is the foundation of a successful partnership with your chosen call center. Why are Call Centers Important?

Contact Center 52

Contact Center Call Center 2027 Customer Satisfaction 52

SurveySparrow

OCTOBER 25, 2023

Marketing is like a bridge between your brand and your customers. In essence, marketing is all about communication and building relationships. Branding involves everything from your logo, color scheme, and tagline to the way you interact with customers and the values your business stands for.

Brands 52

Brands Marketing Social Media Connections 52

Customers That Stick

OCTOBER 6, 2014

Here is a sample of the topics being covered: Linking CX Strategy to Corporate Strategy & Brand Values (Google hangout). Communication: A Pillar of Customer Experience Success (Twitter conversation). Blog Uncategorized' Unlocking Employee Enthusiasm for Customer Experience (Google hangout). Happy CX Day!

2014 123

2014 Events Webinar Customer Experience Professionals 123

ProProfs Chat

JULY 30, 2021

This blog covers every single detail about brand perception. What is Brand Perception? Brand perception is all about how your customers regard your brand. Former CEO of McDonalds, Steve Easterbook confirms that brand perception is one factor that helped the company grow in the last quarter of 2018.

Brands 111

Brands Net Promoter Score Social Media E Commerce 111

BirdEye

JANUARY 11, 2023

In this blog post, we’ll answer 25 of the most important social media questions. If you need some inspiration, check out our blog post for some social media content ideas. Before typing, take a deep breath and remind yourself of your brand values and principles. What are the rules for posting content?

Social Media 98

Social Media Multi-Channel Advertising 2002 98

BirdEye

FEBRUARY 12, 2024

Maintaining a unified brand voice while personalizing content for diverse local audiences requires a delicate balance—a misstep in one area can have ripple effects across your entire brand. This misalignment results in duplicated efforts, wasted time, and communication challenges.

Social Media 57

Social Media Multi-Channel Demo Reference 57

Stella Connect

DECEMBER 7, 2021

4: Personalized communication and resolution. #5: 5: Agent tone and communication style. Holding ongoing 1:1 meetings to keep reps on track with their goals and in line with brand values. #3: What matters the most when contacting customer service? #1: 1: Response time. #2: 2: Agent knowledge about products and services.

Insights 99

Insights Customer Service 2022 Customer Satisfaction 99

Experience Matters

OCTOBER 5, 2015

What is the company communicating? Companies often focus on the think level, hoping that a barrage of communications can drive culture change. At the high end of the scale, the alignment around values is almost cult-like. Believe : Employees see that leaders are truly committed to what is important to the company. Well it can’t.

Culture 120

Culture Customer Connectedness Customer Centricity Customer Experience Professionals 120

BirdEye

DECEMBER 8, 2023

This blog is all about that. Users prefer instant communication, and a webchat ensures you are available to address concerns promptly, preventing potential customers from seeking services elsewhere. It’s a direct and efficient way to communicate with your customer base, fostering loyalty and encouraging repeat business.

Marketing 57

Marketing Social Media Advertising B2B 57

BirdEye

DECEMBER 26, 2023

But this can change if your business actively measures brand salience and takes steps to improve it. This blog post is the ultimate guide on brand salience and helps you grow your brand by measuring this important metric. Table of contents What is brand salience?

Brands 104

Brands Social Media Competitive Advantage Measurement 104

Survicate

MARCH 13, 2019

If you’ve been blogging for a while, sooner or later you might reach a point where you become unsure about your content’s relevance. Luckily, there’s a solution that will shed light on what you can do to deliver value to your audience – I’m talking about conducting a reading interest survey. It’s pretty simple. Let’s get right to it!

Blog 87

Blog Feedback Article Social Media 87

BirdEye

MARCH 29, 2024

This builds a connection between the audience and the business, strengthening their brand value on the platform. Promote inspirational content Not everything you post on Instagram Stories needs to be about your brand; this is a place to be a bit informal and connect with your audience.

2024 107

2024 Social Media Events Webinar 107

BirdEye

FEBRUARY 28, 2023

With help from a social media professional, your business can maximize its online potential, expand its reach, enhance customer engagement, create brand awareness, and ultimately increase revenue. This blog post will explore the benefits of hiring a social media professional. Table of contents What is a social media manager?

Social Media 98

Social Media Management Engagement Brands 98

Call Experts

FEBRUARY 19, 2020

Also, when they are happy with the engagement, they will become brand advocates and refer customers. Enhance your brand value in the market, increase referrals, and separate your company as a leading expert in your industry. More Blogs Menu. The Value of an Optimized Customer Experience. Self-Service Tools.

Customer Experience 80

Customer Experience Contact Center Call Center 2018 80

Stella Connect

SEPTEMBER 16, 2021

Communication. Did the agent communicate with the customer in a thoughtful manner? 3: Assess how well agents demonstrate brand voice and reflect brand values. Was the agent clear and easy to understand? #3:

Customer Service Training 52

Customer Service Training 2021 Feedback Brands 52

Stella Connect

SEPTEMBER 30, 2021

Embodying the brand voice. Communication. For example, here are some of the types of categories an organization may decide are high-priority focus areas to include in their call center quality monitoring scorecards: Customer greeting/sign-off. Addressing them by first name. Using the company’s sign-off. Demonstrating empathy.

Call Center 52

Call Center Customer Service Training Feedback Customer Centricity 52

Clicktools

MAY 18, 2017

According to the Temkin Group, the four core competencies of customer experience are: Purposeful Leadership : Operate consistently with a clear set of values. Compelling Brand Values : Deliver on your brand promises to customers. Competency 2: Compelling Brand Values.

Technology 51

Technology Customer Connectedness Brand Values Leadership 51

SurveySparrow

AUGUST 25, 2023

Well, let me tell you, it’s not just a mere notion, but a well-established fact that can make or break a brand’s reputation. In this blog, we will look into all that you need to know about CX; the best practices, strategies to improve, and the key elements that set it apart! How about we get into it now?

Customer Experience 52

Customer Experience Social Media Feedback Customer Centricity 52

ProProfs Chat

DECEMBER 22, 2019

This blog focuses on the proactive customer service approach and how can you shift from this reactive customer service to start a proactive one without overhauling any department entirely. Your business will be recognized for outstanding customer services that always strive to deliver unique value to their customers.

Customer Service 101

Customer Service Social Media Customer Retention Loyalty 101

Stella Connect

JANUARY 28, 2022

They’re bringing their A-game, embodying your company’s brand values, and putting customers first. A great way to see how your team members are tracking in this very area is to use a customer service agent performance scorecard that assesses whether your agents are: Communicating with customers in a thoughtful manner.

Customer Service 52

Customer Service Customer Service Training 2022 Social Media 52

ViiBE Blog

FEBRUARY 9, 2021

By integrating best practices from emerging field service management trends, you can enrich your company’s brand value, transforming your business into a best-in-class competitor. Omnichannel is a strategy that integrates communication channels. Field service management: An industry in transition.

Management 52

Management 2021 Omnichannel Net Promoter Score 52

Lumoa

FEBRUARY 9, 2023

Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers. Include customer-centricity in daily operations and communications inside the company. Purposeful Leadership: Leaders operate consistently with a clear set of values.

Definition 178

Definition Net Promoter Score Customer Experience B2C 178

BirdEye

MARCH 11, 2024

This blog will guide you through selecting, analyzing, and optimizing hashtags to attract your ideal customers. For instance, when promoting our first virtual event, Birdeye View, we used #BirdeyeView and #BirdeyeView2023 with our community. FAQs on hashtags for business Do hashtags work for business?

Social Media 70

Social Media Events Connections Engagement 70

ReviewTrackers

AUGUST 24, 2017

Read more of his articles over on the Access Loyalty Blog. At the most basic tactical level, that means you need to try and secure an ongoing communication channel with every customer. Here are four options for what to say and do with your new open channel of communication: Educate. And you know what: it’s true! Open Dialogue.

Social Media 50

Social Media Loyalty 2014 Connections 50

SurveySparrow

JUNE 9, 2020

While having breakfast, Alex Chung and Jace Cooke had an idea for a business when they were thinking about rising trends in visual communication. David was interested in short-form blogs and was hoping that some of the established blogging platforms will launch something like that. The same is the case when reading a blog post.

2020 64

2020 Entertainment Culture Brands 64

Stella Connect

JANUARY 4, 2022

Customer service coaching refers to the practice of ongoing communication between the agent and their manager to hone in on how to improve on specific skills, achieve specific goals, and develop their craft so they can handle even the most difficult customer interactions. Align customer service training with brand values and goals.

Customer Service Training 97

Customer Service Training Customer Service Contact Center Customers 97

ProProfs Chat

JANUARY 30, 2020

Elaborating on this maxim, I would also like to add that unhappy customers can ruin the brand value in minutes. And we all know, what goes online, reaches everyone and hampers the brand image as well. Communication challenges. “Your most unhappy customers are your greatest source of learning.” — Bill Gates.

Customer Engagement 136

Customer Engagement 2020 Engagement Social Media 136

Smith+co CX

JANUARY 15, 2018

If you have a holistic brand vision, an ambitious strategy, and the need to deliver an empathetic customer experience, the next step is to embark on a branded customer experience training initiative to make this the reality. What actually needs to happen in the daily tasks of brand leaders to move the business forward?

Brand Values 28

Brand Values Brands Measurement Innovation 28

SuiteCX

AUGUST 18, 2017

Here is an example from the Cleveland clinic of a connection with my service versus a company who leads with world class technology and innovation: Creating a short video brings your brand standards to life with stories of how it works to communicate your values that are well understood by all employees.

Culture 45

Culture Customer Engagement Engagement Innovation 45

SuiteCX

AUGUST 18, 2017

Here is an example from the Cleveland clinic of a connection with my service versus a company who leads with world class technology and innovation: Creating a short video brings your brand standards to life with stories of how it works to communicate your values that are well understood by all employees.

Culture 40

Culture Customer Engagement Engagement Innovation 40

ProProfs Chat

DECEMBER 18, 2019

In this blog post, you can discover service objectives examples ideal for all types of organizations. So, they should be trained to represent a positive brand image and gratify the customers at all times. Let’s answer some FAQ’s related to the blog: Q. Another important objective of customer service is to boost brand value.

Customer Service 80

Customer Service Net Promoter Score Multi-Channel Feedback 80

Clarivate

JULY 16, 2019

Customer experience has been growing rapidly in the last few years because it is one of the most significant ways to differentiate your brand in this increasingly competitive market. 350% increase in customer referral value. If it results in such great results, why isn’t every company doing CX ? REFERRAL Benefits of CX.

2027 40

2027 Customer Experience Competitive Advantage Workshop 40

BirdEye

APRIL 13, 2023

With billions of active users across platforms, social media advertising offers a level playing field to reach a vast audience and build brand awareness. In this blog post, we will explore social media advertising and the different types of ads and discuss best practices for creating effective social media ad campaigns that drive results.

Social Media 98

Social Media Advertising E Commerce Fashion 98