ShepHyken

FEBRUARY 9, 2018

This week we feature an article by Kristin Erikson writes shares great customer service training tips and ideas that will help your company build brand advocacy. Remember customer service training is not something you di, it’s something you do. – Shep Hyken. The answer is as obvious as it is overlooked: improve customer service.

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Customer Service Training Brands Blog Customer Service 151

BirdEye

DECEMBER 26, 2023

It’s a situation many businesses encounter and one that needs the best VoIP service to overcome. VoIP services, in response, offer a solution by improving lead conversion rates, enhancing customer experience , and boosting business productivity and brand loyalty. Does this sound like your business? What is a VoIP number?

Call Recording 111

Call Recording Communication Connections Multi-Channel 111

BirdEye

MARCH 1, 2024

This is where business call forwarding services can make a huge difference, seamlessly routing calls from one department to the other. This blog post tells you all about business call forwarding and how you can leverage the right solution to streamline productivity and customer communication. Why do you need business call forwarding?

Customer Service 59

Customer Service Multi-Channel Call Recording Social Media 59

Call Experts

OCTOBER 5, 2023

Today, customer support plays a pivotal role in maintaining and growing a loyal customer base, enticing many companies to hire a contact center for their answering services. Ultimately, a well-managed contact center can be the lifeline of your customer service operations. However, not all contact centers are created equal.

Contact Center 105

Contact Center Call Center 2027 Customer Satisfaction 105

ShepHyken

MARCH 1, 2019

The future is now as it concerns artificial intelligence, and it provides an excellent opportunity for business owners to stay ahead of the competition, but more importantly, offer customers a more tailored and enhanced experience. Shep Hyken. Roy Raanani, CEO and Founder, Chosus.ai Consumers want to be catered to their specific needs.

Blog 104

Blog Customer Experience Competitive Advantage Social Media 104

ShepHyken

OCTOBER 14, 2016

This week on our Friends on Friday guest blog post my colleague, Pascal van Opzeeland, writes an informative article about the popularity of messaging apps and how they are impacting customer service. Have you been focusing on social media service lately? Why Messaging Is So Promising For Customer Service. Shep Hyken.

Blog 125

Blog Customer Service Social Media Sports 125

Call Experts

APRIL 8, 2024

Today, customer support plays a pivotal role in maintaining and growing a loyal customer base, enticing many companies to hire a contact center for their answering services. Ultimately, a well-managed contact center can be the lifeline of your customer service operations. However, not all contact centers are created equal.

Contact Center 52

Contact Center Call Center 2027 Customer Satisfaction 52

ShepHyken

MARCH 9, 2018

This week we feature an article by Gemma Baker who writes about how the customer service world has changed with the development of digital communication channels. – Shep Hyken. Businesses that already have a strong digital customer service strategy in place are steps ahead of the competition, however here’s how you can catch up in 2018.

2018 75

2018 Blog Customer Service 2017 75

BirdEye

OCTOBER 11, 2023

Clients are more likely to recommend a company that can guide them in choosing the right insurance product for them and their families. This blog post explores the importance and methods of delivering an exceptional customer experience to your clients. Why is customer experience important in the insurance industry?

Insurance 111

Insurance Customer Experience Social Media Omnichannel 111

Kayako

MAY 13, 2022

Simply put, customer satisfaction measures whether your products and service meet or exceed your buyers’ expectations. Today’s customer expects efficient, seamless interactions with products, services, and customer service help across various devices. Let’s look at the elements of a self-service portal.

White Paper 110

White Paper E Commerce E-support Customer Satisfaction 110

Playvox

MARCH 21, 2024

Let’s face it — no one contacts your contact center to tell the person who answers the phone, text, or chat to tell your organization that they love your brand, service, or product. As noted above, a high level of morale among your customer service representatives directly translates to a positive customer experience.

Contact Center 90

Contact Center Multi-Channel Social Media Customer Service Representative 90

Comm100

DECEMBER 8, 2020

They save you time and money on customer services, while also improving your customer satisfaction levels. If you’ve ever dreamt of an assistant that always has the right attitude and the right answers and that rarely needs to check in with you, the chatbot is your dream come true. What is a Chatbot?

Customer Satisfaction 53

Customer Satisfaction Blog Customer Service Representative Social Media 53

Retently

FEBRUARY 21, 2024

In this article, we’ll guide you through crafting, placing, and analyzing impactful surveys that provide actionable data for your business growth. surveys provide actionable insights into the effectiveness of marketing strategies and boost engagement by truly valuing the voice of the customer. Key Takeaways “How Did You Hear About Us?”

Social Media 78

Social Media Advertising Events Insights 78

ShepHyken

JUNE 1, 2018

There are times when customers come looking for an answer. Some aren’t comfortable with the interface, some don’t understand the product well and need help, while others aren’t satisfied with the support services. But this is what you need to improve your existing products or services further. The answer is simple.

Blog 101

Blog Customer Satisfaction Sales Article 101

ShepHyken

AUGUST 23, 2019

This week we feature an article by Martin Frascaroli who talks about why it is important to meet your customer needs using omnichannel customer service. . They are real-time users looking for a rewarding shopping experience, and they expect the best service. The answer is in Omnichannel Customer Service, and we’ll tell you why.

Omnichannel 108

Omnichannel Blog Customer Service Social Media 108

ShepHyken

FEBRUARY 17, 2017

This week on our Friends on Friday guest blog post my colleague, Ben Roberts, writes about the link between customer service and online reviews. They are also a part of your business whether you’d choose to embrace them or not. The answers are below. Good customer service boosts positive reviews. Shep Hyken.

Blog 91

Blog Customer Service Sports 2016 91

BirdEye

DECEMBER 13, 2023

Eddy Cue, Senior Vice President of Services, Apple, said, “Apple Business Connect gives every business owner the tools they need to connect with customers more directly and control how billions of people see and engage with their products and services every day.” Let’s get you there! Table of contents What is Apple Business Connect?

Connections 110

Connections Document Information Insights 110

Kustomer

JUNE 5, 2023

Consumer expectations have completely transformed during the pandemic, and the labor shortage means service teams need to do more with less. In this blog, we define live chat customer service, detail why customers love this CS tool, and dive into the many benefits of live chat. What Is Live Chat in Customer Service?

Customer Experience 98

Customer Experience Competitive Advantage Customer Satisfaction Communication 98

ProProfs Chat

JANUARY 18, 2022

This question format is so popular that you must have answered a rating scale question yourself — think about the time when you had to rate your UBER driver or when you checked for “star ratings” before buying your favorite pair of jeans online. Their likelihood of recommending a product/service. and share the most accurate answer.

Definition 95

Definition Net Promoter Score NPS Loyalty 95

delighted

SEPTEMBER 21, 2023

A customer testimonial is an endorsement of your product or service from a satisfied customer. When potential customers see positive feedback and success stories from real individuals, it provides them with the confidence that your business is truly loved. Attracting customers in a competitive market can feel like an uphill battle.

Net Promoter Score 86

Net Promoter Score NPS Social Media Blog 86

BirdEye

NOVEMBER 16, 2023

This blog post provides all the information for small local services or growing landscaping businesses looking to supercharge their marketing strategies. Most landscaping or lawn care services operate on word-of-mouth marketing, local listings, and a few referrals.

Marketing 64

Marketing Social Media Advertising User Experience 64

BirdEye

APRIL 26, 2024

This blog post discusses the content creation tools businesses must use to enhance their campaigns. BirdAI will instantly generate multiple options for you to choose from. Yet, creating content is challenging, leading to many tools, software, and apps designed to produce engaging and entertaining content. Adobe Veed.io Adobe Veed.io

2024 59

2024 Social Media Multi-Channel E-support 59

ShepHyken

JANUARY 20, 2017

This week on our Friends on Friday guest blog post my colleague, Jason Grills, writes about the importance of good customer support and the impact it can have on your business. Consumers today expect to receive high-quality service when doing business with various brands, so meeting their customer needs should be one of your top priorities.

Blog 86

Blog Contact Center Communication Brands 86

BirdEye

SEPTEMBER 25, 2023

Need a quick answer? AI in real estate marketing helps businesses by providing data-driven insights, personalized marketing, and 24/7 customer support, enhancing efficiency, and increasing customer engagement for better results. In this blog, we’ll explore how AI in real estate is making life easier for agents and buyers.

Marketing 111

Marketing Social Media Advertising E-support 111

BirdEye

NOVEMBER 29, 2023

This blog post explains everything you need about AI chatbots and how to leverage them for your business needs. How to choose the right AI chatbot for your business ? Most business-customer interactions are happening on digital channels, and the faster you can answer customer queries, the better. How do AI chatbots work?

Social Media 59

Social Media 2024 Omnichannel Interaction 59

Totango

MAY 13, 2022

Choosing the best customer engagement platform for your needs can make a massive difference in the success of your SaaS business. In this blog, we’ll provide a guide to choosing the right digital engagement platform for your business needs. Customer support: what kind of support does the provider offer?

Customer Engagement 103

Customer Engagement 2022 Engagement Return on Investment 103

Lumoa

JANUARY 15, 2024

If there is no one to answer their questions, there’s a good chance they’ll walk out of the store. Ultimately, the aim is to enhance the customer experience (CX), answer queries offer additional support, and guide them through their journey towards making a purchasing decision. Of course, chatbots can’t answer every query.

Customer Experience 83

Customer Experience Net Promoter Score Touchpoint Omnichannel 83

ShepHyken

MAY 10, 2019

Your business may have the best products and services in the industry, but without effective customer support, consumers would likely not care about your brand. Customer service offers more than just an avenue for your clients to show their support or grievance; it also helps attract new buyers and retain existing ones.

Blog 108

Blog Article Customers Customer Service 108

Lumoa

NOVEMBER 2, 2022

This blog will share some of the highlights of the webinar. As a result, telecommunication companies (telcos) face increasing challenges as they provide services such as mobile, landline, internet, cable, etc. Feedback from customers provides valuable input for any business.

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2023 Telecommunications Customer Experience Multi-Channel 94

ChurnZero

MAY 4, 2023

There’s a closely held growth secret among large B2B professional services firms, like consultants, accountants and law firms, that Customer Success Managers (CSMs) might appreciate: The more relationships a client has across a firm, the lower that client’s flight risk.

Feedback 98

Feedback Customer Success Customers Metrics 98

BirdEye

NOVEMBER 10, 2023

Go through this blog post to find the answer. Birdeye Survey shows that 37% of customers looked for home service businesses online in the last year. Local customers choose you over your competitors. The service pays for itself on one job based on our Google rankings and online reviews.

Marketing 59

Marketing Social Media Advertising Books 59

Daniel Group

APRIL 18, 2024

In this blog, you will learn how enhancing your communication strategies will improve your CX significantly. The company also provided a discount on additional products. When customers order a product or service, knowing when to expect them is essential—the more consistent the delivery, the better.

Communication 98

Communication NPS Net Promoter Score 2008 98

BirdEye

JUNE 29, 2023

Companies also communicate with customers to share product updates, resolve complaints, gather feedback, and provide customer service. In this blog post, we’ll share insight on effective communication channels as well as tips on how to improve your customer communication to keep your business growing.

Communication 97

Communication Social Media Touchpoint Customers 97

BirdEye

MAY 30, 2023

In this blog post, you’ll learn the best ways to optimize your SMS surveys and what scenarios you can use them for so you can get the most out of them. These types of surveys typically involve sending a trackable link and a text message to your audience via SMS (short message service).

Insights 95

Insights Net Promoter Score Events Feedback 95

BirdEye

MAY 17, 2023

In this blog, we’ll share the benefits of voice messaging systems and how they can enhance everything from marketing campaigns to in-house communications. Automated messaging can provide your customers with basic information, such as your store hours and address, or it can provide them with a secure way to access their accounts.

Fashion 98

Fashion Communication Social Media Events 98

Win the Customer

SEPTEMBER 5, 2023

But beyond personal connections and entertainment, social media has also revolutionized the world of customer service. But beyond personal connections and entertainment, social media has also revolutionized the world of customer service. In today’s digital age, social media has become an integral part of our lives.

Social Media 59

Social Media Customer Service Competitive Advantage Entertainment 59

Call Experts

FEBRUARY 16, 2023

When it comes to running an HVAC business, managing customer calls can be a challenge without HVAC answering services. However, partnering with a professional answering service can help you manage your call volume, ensure customer satisfaction, and ultimately grow your business. What is your experience with HVAC services?

Exceptional Customer Service 52

Exceptional Customer Service Customer Satisfaction Technology Blog 52