BirdEye

JANUARY 15, 2024

This blog post is your complete guide to understanding speech-to-text software, complete with a curated list of the best options for your business’s success. How to choose the best speech-to-text software for your business? How to choose the best speech-to-text software for your business?

Document 111

Document Download Demo Connections 111

GetFeedback

JANUARY 24, 2019

Today’s customers have high expectations for support. In order to meet this demand, your team needs modern customer support tools that aid their efforts in providing the best customer experience possible. Here I’ll share the top 5 customer support tools that you need for your team. Live chat customer support.

Customer Experience 210

Customer Experience Net Promoter Score Effort Score Communication 210

ShepHyken

OCTOBER 14, 2016

This week on our Friends on Friday guest blog post my colleague, Pascal van Opzeeland, writes an informative article about the popularity of messaging apps and how they are impacting customer service. The asynchronous part means that service peaks can be spread out, while the synchronous means real-time support can still be delivered as well.

Blog 125

Blog Customer Service Social Media Sports 125

ShepHyken

AUGUST 25, 2017

This week we feature an article by Reuben Yonatan who writes about how using chatbots for customer service properly can be a powerful customer service tool. Chatbots can be great for handling basic customer support functions, communicating with customers when a rep isn’t available and more. – Shep Hyken. Provide Quality Service First.

Blog 146

Blog Customer Service Poor Customer Service Consumers 146

Comm100

OCTOBER 19, 2022

The right chatbot features combine to create a tool that meets customer expectations and delivers prompt answers to questions. 4 Omnichannel Messaging Support. Omnichannel support removes the need for manual integration and ensures a consistent customer experience, no matter if they chat on your website or Twitter.

Blog 86

Blog Omnichannel Interaction Measurement 86

ShepHyken

SEPTEMBER 13, 2019

Businesses constantly try to improve the customer experience they deliver through new approaches, tools and strategies. . You could be answering a prospect who has questions about a product, or a customer requiring technical support. When delivering technical support, be sure to have tested the solution you’re recommending.

Blog 108

Blog Customer Experience Article Document 108

Totango

MAY 13, 2022

Choosing the best customer engagement platform for your needs can make a massive difference in the success of your SaaS business. In this blog, we’ll provide a guide to choosing the right digital engagement platform for your business needs. Customer support platforms. Learning management system (LMS) tools: Lessonly.

Customer Engagement 103

Customer Engagement 2022 Engagement Return on Investment 103

ShepHyken

JUNE 7, 2019

There’s a reason 74% of consumers are very likely to choose another business after having a poor phone experience. An overwhelming majority (75%) of consumers now expect businesses to offer support within five minutes of an inquiry —24 hours per day, seven days per week, 52 weeks per year. Consumers want to connect with your business.

Connections 117

Connections Blog Customer Centricity Consumers 117

ShepHyken

MAY 11, 2018

In the buying cycle, customers are more informed, they have become smarter and understand/consider the umpteen options to choose from, before making a decision. Customer Service as a self-support tool: A smart customer looks at convenient and easy ways to learn and troubleshoot.

2018 98

2018 Blog Customer Service B2B 98

ShepHyken

JUNE 1, 2018

This week we feature an article by Jason Grills who discusses the importance of integrating an effective customer support system and how to decide upon live chat software for your organization. – Shep Hyken. You need to integrate an effective customer support system, like a live chat software, to know your customers better.

Blog 101

Blog Customer Satisfaction Sales Article 101

Lumoa

JANUARY 8, 2024

AI tools are changing the way we analyze customer feedback. It’s also about finding a tool that meshes with your business’s heartbeat – your KPIs, budget, and data processing goals. This feature automatically detects and analyzes these languages, making global customer support and feedback analysis a breeze.

Social Media 157

Social Media Feedback User Experience Insights 157

ShepHyken

SEPTEMBER 20, 2019

Johnson who writes about the importance of cross-team collaboration when providing B2B customer support. . Simply put, B2B support is significantly different than B2C support. A stand-alone customer support group can’t handle 100% of the issues they receive in the B2B industry. This week we feature an article by Robert C.

B2B 106

B2B Blog B2C Sales 106

BirdEye

DECEMBER 26, 2023

Read this blog post to learn more about VoIP services and pick the best VoIP service for your business. How to choose the best VoIP service for your business Pick the right VoIP service with a tailored approach Frequently asked questions about best VoIP services Grow your business with Birdeye Messaging What is VoIP?

Call Recording 111

Call Recording Communication Connections Multi-Channel 111

ShepHyken

DECEMBER 21, 2018

Nobody likes to wait long when they need support. You can use service level agreements to clearly set expectations for both customers and support agents. Customers want simple and easy methods to reach you for support. Implement multiple support channels such as email, live chat , phone etc. Respond quickly.

Blog 94

Blog Customer Satisfaction Culture Social Media 94

ShepHyken

NOVEMBER 30, 2018

Are the tools easy to use? By establishing metrics for factors like “time spent in the knowledge base,” “screens to resolution,” or “questions to authentication,” you will learn what agents experience when supporting customers. This knowledge will, in turn, allow you to optimize backend tools and technologies. It Had Better Be!

Blog 94

Blog Omnichannel Average Handle Time Contact Center 94

BirdEye

OCTOBER 31, 2023

This blog post delves deep into their solutions to see if it would work for businesses like yours. Yahoo Small Business (now Turbify) is a suite of tools and solutions designed to help small businesses build, scale, and manage their online presence. Yahoo Small Business (now known as Turbify) is one of them.

E Commerce 105

E Commerce E-support Poor Customer Service Social Media 105

BirdEye

DECEMBER 22, 2023

Therefore, choosing the right phone system is critical for any small business. It’s not just about making calls; it’s about ensuring seamless communication, enhancing customer service, and supporting your business’s growth. How much does a small business phone system cost?

Communication 111

Communication Demo Call Recording Connections 111

ShepHyken

MARCH 1, 2019

In other words, any business owner is moving into a reality where they can choose to create their own algorithms for the benefit of their company and customers. A report by Pricewaterhouse Coopers also supported the idea that AI is changing the business landscape. Roy Raanani, CEO and Founder, Chosus.ai

Blog 104

Blog Customer Experience Competitive Advantage Social Media 104

Call Experts

OCTOBER 5, 2023

Today, customer support plays a pivotal role in maintaining and growing a loyal customer base, enticing many companies to hire a contact center for their answering services. In this blog, we’ll explore everything you need to know about call centers and those factors to help you make an informed decision.

Contact Center 105

Contact Center Call Center 2027 Customer Satisfaction 105

Call Experts

APRIL 8, 2024

Today, customer support plays a pivotal role in maintaining and growing a loyal customer base, enticing many companies to hire a contact center for their answering services. In this blog, we’ll explore everything you need to know about call centers and those factors to help you make an informed decision.

Contact Center 52

Contact Center Call Center 2027 Customer Satisfaction 52

SurveySensum

NOVEMBER 13, 2023

Well, the answer lies in tapping into customer feedback , and what better way to do that than with a robust customer feedback tool ? Enter mobile survey tools. However, choosing the right mobile survey tool is as critical as designing the right types of survey. What is a Mobile Survey Tool?

Customer Experience 52

Customer Experience 2024 NPS Feedback 52

SurveySensum

OCTOBER 17, 2023

High interest rates, endless documentation, technical glitches, a lengthy loan process, and incompetent customer support are a few issues that customers face. But before that, let’s first understand what an NBFC customer feedback tool is. What is a NBFC Customer Feedback Tool? How to Choose the Right NBFC Customer Feedback Tool?

Feedback 52

Feedback Management NPS Customer Satisfaction 52

Magellan Solutions

AUGUST 23, 2023

AI has transformed marketing strategies and is a powerful tool. AI marketing tools are shaping the future of marketing. This article is for marketers using AI marketing tools to gain a competitive advantage. It covers various AI marketing tools that are important for marketing success.

Marketing 98

Marketing Social Media Advertising ROI 98

SurveySensum

NOVEMBER 10, 2023

→ A robust website feedback tool. Using an efficient website feedback tool is a game-changer for online businesses. But with an abundance of website feedback tools in the market, how to choose the right one for your business? What are the best tools out there? What are the best tools out there?

User Experience 52

User Experience Feedback Multi-Channel Social Media 52

ShepHyken

JUNE 8, 2018

Meet Mor and Yoni, two of the Lightricks support team all-stars. After just one bad customer support experience, trust in a brand is gone forever. That’s Mor, who heads the Lightricks Support Team. Today’s customer support landscape is more than just email. See social media as proactive support. Embrace the new.

Blog 75

Blog Social Media 2018 2017 75

BirdEye

OCTOBER 11, 2023

Clients are more likely to recommend a company that can guide them in choosing the right insurance product for them and their families. This blog post explores the importance and methods of delivering an exceptional customer experience to your clients. All of these customer preference insights can help you make meaningful tweaks.

Insurance 111

Insurance Customer Experience Social Media Omnichannel 111

BirdEye

MARCH 22, 2023

Dedicated social media scheduling tools can help businesses save the day by automating social media posts across multiple platforms and freeing up more of your essential time. Social media scheduler tools are incredible assets for businesses and marketers alike– with them, you can schedule multiple posts across multiple social media accounts.

Social Media 98

Social Media Multi-Channel E-support Management 98

Wootric

DECEMBER 21, 2018

If you missed any, here is your chance to get caught up and ready for a winning 2019: How to Choose the Best Net Promoter Score Software for your Business. These three questions will start the right conversations to choose the perfect NPS software for your company. Is it time for you to hire one?

Net Promoter Score 56

Net Promoter Score 2018 Blog Article 56

BirdEye

DECEMBER 13, 2023

Eddy Cue, Senior Vice President of Services, Apple, said, “Apple Business Connect gives every business owner the tools they need to connect with customers more directly and control how billions of people see and engage with their products and services every day.” How to contact Apple Maps Connect support? Provide your company details.

Connections 110

Connections Document Information Insights 110

BirdEye

AUGUST 29, 2023

This blog post aims to simplify making customers happy and equip businesses with proven ways to improve customer satisfaction. Boosts customer loyalty Happy customers become attached to the brand and may constantly choose your business over competitors. Email support Email is a helpful customer service tool.

Customer Satisfaction 98

Customer Satisfaction Social Media Omnichannel Net Promoter Score 98

SurveySparrow

MARCH 1, 2024

Well, that’s where sentiment analysis tools come into play. Customer feedback software and social media listening tools are the ones that mostly use this. But, there are also tools that are dedicated to offering sentiment analysis alone as well. Let’s start by understanding what is a sentiment analysis tool.

2024 59

2024 Social Media Feedback Demo 59

ShepHyken

APRIL 28, 2017

This week on our Friends on Friday guest blog post my colleague, Murph Krajewski, writes about the importance of a single customer view when it comes to serving your customers. Having a full account of historical information and tools to help you get insight from it lets you tune your operations to provide intimate customer experiences.

Blog 90

Blog Customer Service Contact Center Customers 90

Comm100

JULY 20, 2020

Guest blog – Nahla Davies is a software developer and tech writer. Adding a chatbot to customer support helps brands handle large volumes of inquiries and gives agents more time to focus on more complex issues. Understanding things like the type of content to publish, topics to focus on, and choosing a blogging platform.

Social Media 52

Social Media Blog ROI Brands 52

SurveySensum

OCTOBER 12, 2023

InMoment is a customer feedback platform that helps you understand the voice of your customers , get actionable insights from qualitative feedback, and auto-categorize unstructured feedback from surveys, online reviews, support tickets, and more. This will help you choose the right and the best InMoment alternatives.

2023 52

2023 NPS Feedback Metrics 52

BirdEye

MARCH 29, 2024

It’s a useful tool to help you grow your business account and reach more people. Collaborating on Instagram content helps you boost the visibility of your account, explore new opportunities, and launch effective campaigns to support your business goals. They can also remove themselves from the collab post whenever they choose to.

Social Media 59

Social Media Innovation Brands Engagement 59

CSM Magazine

AUGUST 11, 2023

Customer support teams are the backbone of many organizations. This is why in this article, we go over ways to elevate your support team using essay writing services. This is why it’s a good idea to use essay writing services to provide informative articles and blog posts that answer frequently asked questions.

Social Media 52

Social Media Article Advertising Blog 52

Playvox

FEBRUARY 16, 2024

Over the past few years, significant shifts have taken place: Traditional call centers have evolved from delivering service and support via one channel (voice) to providing omnichannel support. Remote and hybrid agents need cloud-based tools and advanced technologies to support customers around the globe.

Contact Center 75

Contact Center Management Call Center Omnichannel 75