BirdEye

SEPTEMBER 11, 2023

Every business works to keep its customers happy, provide the best service, and become the #1 choice for its customers. This is especially true for multi-location businesses catering to local customers. A positive customer experience, as necessary as it is, is a significant challenge for many businesses.

Customer Experience 112

Customer Experience Social Media Multi-Channel Omnichannel 112

BirdEye

MARCH 1, 2024

Are you a multi-location business struggling with time zone headaches and frustrated customers? Juggling customer calls across different locations and time zones can be a nightmare. Missed calls, confused customers, and a strained support team are just a few of the consequences.

Customer Service 57

Customer Service Multi-Channel Call Recording Social Media 57

BirdEye

MARCH 4, 2024

In fact, according to Birdeye data , 36% of multi-location marketers send personalized messages to their customers daily. A drip campaign, or drip marketing, is a powerful technique for brands to nurture leads, retain customers, and increase repeat sales. Advanced tools track opens, clicks, and purchases to gauge engagement.

Marketing 109

Marketing Multi-Channel Events Demo 109

BirdEye

MARCH 8, 2024

This blog post delivers the essential tips and strategies your business requires to elevate your social media presence to new heights. Your social media follower count shows potential customers that you’re a trustworthy business, not a fake/scam account. Table of contents Why do social media followers matter?

Social Media 57

Social Media Multi-Channel E Commerce Engagement 57

BirdEye

SEPTEMBER 29, 2023

It helps you define brand strategies , choose product development tools, and find the proper channels for your sales team to engage with your customers. This blog post uncovers everything you need to know about buyer personas and how to create the right one to help your business grow. But this knowledge does not come easy.

Insurance 109

Insurance Social Media Multi-Channel Advertising 109

BirdEye

NOVEMBER 20, 2023

When customers have a recommendation from a friend, they are 4x more likely to make a purchase. In this blog post, we’ve listed out 20 best referral marketing software tools to level up your referral game. It also offers segmentation tools that provide personalized customer experiences. Let’s dive in.

E Commerce 62

E Commerce Marketing Multi-Channel E-support 62

BirdEye

JANUARY 11, 2023

In this blog post, we’ll answer 25 of the most important social media questions. If you need some inspiration, check out our blog post for some social media content ideas. This gives your brand a personal touch and encourages followers to engage deeper, making them more likely to make the jump from follower to customer.

Social Media 98

Social Media Multi-Channel Advertising 2002 98

BirdEye

FEBRUARY 13, 2024

This blog looks at how strategic chiropractor marketing can effectively address the issues of limited awareness, attract more patients, and build loyalty through reputation management. For example, its AI-powered tool, BirdAI , can manage customer feedback and reviews without you having to spend extra time on it.

Marketing 57

Marketing Social Media Healthcare Multi-Channel 57

SurveySparrow

JUNE 26, 2023

Imagine a world where surveys effortlessly find their way to respondents, reaching them through various communication channels. This blog will explore the top five multichannel survey distribution tools that will revolutionize how you distribute surveys. Sounds like a dream, right?

2023 52

2023 Multi-Channel Social Media Banking 52

BirdEye

MAY 3, 2023

The choice of the right marketing channel can make or break a campaign. Choosing the most effective marketing channel can make sure that your efforts bring results. This blog post deals with everything you need to know to leverage the right channels and boost your business revenue.

Marketing 98

Marketing Social Media B2C Multi-Channel 98

BirdEye

OCTOBER 26, 2022

In this blog, we’ll talk about the benefits of a medical appointment scheduler and how to decide which one will improve patient care at your practice the most. Better communication – Patients will need to provide their contact information when scheduling an appointment. Medical appointment system for multi-location practices.

Multi-Channel 97

Multi-Channel Books Healthcare Communication 97

BirdEye

DECEMBER 26, 2023

Your business’s success critically depends on customer experience, and ensuring quality in customer interactions immensely boosts the experience. But unfortunately, most businesses are not where they should be in customer communications. Studies suggest that 30% of business phone calls go unanswered.

Call Recording 109

Call Recording Communication Connections Multi-Channel 109

BirdEye

AUGUST 23, 2023

In this blog, we’ll delve into how you can use Instagram’s content options to elevate your brand’s presence and engagement. Social media publishing for multi-location businesses Want to see the impact of Birdeye on your business? The potential is endless so let’s dive into how to effectively use this channel.

Social Media 98

Social Media Multi-Channel Demo Engagement 98

BirdEye

OCTOBER 27, 2023

Have gated content For a deeper dive into these strategies, read through our detailed blog. Table of contents What is customer acquisition? Why is customer acquisition important? How do you optimize customer acquisition? What is customer acquisition cycle? What is a customer acquisition strategy?

Social Media 57

Social Media Multi-Channel Advertising Customer Retention 57

BirdEye

FEBRUARY 21, 2023

Social media has completely changed the way we communicate and connect with one another over the past two decades. It’s especially important for local businesses looking to connect with their communities and grow their customer base. This helps build relationships between the company and its customers. 84% of U.S.

Social Media 98

Social Media Management Multi-Channel ROI 98

BirdEye

SEPTEMBER 25, 2023

AI in real estate marketing helps businesses by providing data-driven insights, personalized marketing, and 24/7 customer support, enhancing efficiency, and increasing customer engagement for better results. In this blog, we’ll explore how AI in real estate is making life easier for agents and buyers.

Marketing 109

Marketing Social Media Advertising E-support 109

BirdEye

NOVEMBER 30, 2023

Today, when feeling relatable and personalizing each communication is a priority for brands to offer an exceptional customer experience , using social media reputation management to your advantage can be incredibly beneficial. Customer engagement and loyalty Social media allows for direct customer communication.

Social Media 113

Social Media Management Brands Communication 113

BirdEye

OCTOBER 10, 2023

Unlike some industries where reputation revolves around corporate practices or policies, in retail reputation management, the quality, availability, and customer experience related to specific products play a significant role in shaping reputation. Want to know more about retail reputation management?

Retail 109

Retail Management Social Media Multi-Channel 109

BirdEye

MAY 26, 2023

This blog post tells you everything you need to know to grow your business with this strategy. 92% of customers trust recommendations from people they know. The benefits of doing this are multi-layered. For a successful relationship, the communication channels must never break down.

Reference 98

Reference Multi-Channel Social Media ROI 98

BirdEye

OCTOBER 16, 2023

In this blog post, we cover the session – “Growing your agency with Birdeye,” where Jaison Blais – Head of Birdeye Sales, spoke to JD Dammier, Owner of Bizinga and a long-standing customer of Birdeye. Be creative in engaging with customers post-sales to keep the relationship strong. Jaison: Thank you awesome.

Multi-Channel 62

Multi-Channel Social Media Communication Sales 62

BirdEye

APRIL 27, 2023

This makes business texting from a computer a remarkably effective way to communicate directly with your customers and close sales. In this blog post, we’ll explore several ways to streamline sending texts to prospects and customers, increasing engagement and sales. Make texting easy with Birdeye today!

Wireless 98

Wireless Multi-Channel Social Media Communication 98

BirdEye

SEPTEMBER 11, 2023

However, most businesses today struggle with the sheer volume of customer feedback that they get across channels and locations. While processing vast data is challenging, leveraging Artificial Intelligence (AI) for customer feedback management can be a significant advantage.

Feedback 57

Feedback 2023 Management Social Media 57

BirdEye

MAY 15, 2023

Social selling is the process of cultivating relationships with prospective customers using social media. It can generate leads, cultivate relationships, increase trust, and boost your brand long before customers connect with you. Also, almost half of B2B blog and website visits come from LinkedIn.

Social Media 97

Social Media B2B Multi-Channel Sales 97

BirdEye

SEPTEMBER 8, 2023

Managing the reputation of your real estate business means listing on these platforms, collecting and managing reviews, and using them to grow your business. This blog post explores the real estate reputation management world and the best practices to follow. Table of contents What is real estate reputation management?

Management 109

Management Social Media Multi-Channel Demo 109

SurveySensum

OCTOBER 23, 2023

This includes limited integrations, expensive, tacky predefined templates, limited survey customization options, a confusing setup, and many more. But doing a detailed comparison is a time-consuming process which is why this blog provides you with a list of the top 9 GetFeedback alternative tools.

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2023 NPS Multi-Channel Feedback 52

BirdEye

NOVEMBER 29, 2023

Online reviews, virtual try-ons, and augmented reality experiences have become integral parts of the furniture shopping journey. Furniture store marketing is promoting furniture stores and their products to attract customers and increase sales. Your tip: Offer a seamless and trustworthy experience for customers.

Marketing 57

Marketing 2024 Advertising Social Media 57

BirdEye

JULY 31, 2023

The only social media software for multi-location businesses Want to see the impact of Birdeye on your business? See Pricing FREE DEMO This blog post tells you all you need to know to up your social media marketing game by hiring a content creator. Maintaining these social channels takes time, expertise, creativity, and effort.

Social Media 52

Social Media Brands Multi-Channel Demo 52

BirdEye

SEPTEMBER 14, 2022

Be sure to also include relevant keywords throughout your site so customers find you when they do an online search. You could write blog posts, create infographics, post photos, or shoot videos. Make sure your content is well-researched and informative to keep your customers coming back for more. Invest in valuable content.

Marketing 98

Marketing Social Media Advertising Multi-Channel 98

BirdEye

OCTOBER 11, 2023

Customer experience can be vital in helping businesses grow and scale faster. Investing in processes and tools that contribute to customer delight significantly impacts the bottom line. Delighted customers become brand advocates. SEV is a multi-location med spa combining Boutique experience with affordable pricing.

Sales 109

Sales Social Media Customers Multi-Channel 109

BirdEye

AUGUST 7, 2023

Auto repair marketing refers to the strategies and activities implemented by auto repair businesses to promote their services, attract customers, and build brand awareness. Various marketing techniques and channels are used to reach and engage potential clients who need automotive repair and maintenance services.

Sales 52

Sales Marketing Social Media Loyalty Programs 52

SurveySensum

JULY 14, 2020

Adam Toporek is an internationally-recognized Customer Experience Expert, Keynote Speaker, and Customer Service Trainer who helps organizations transform their relationships with their customers through better strategy, training, and communication. LinkedIn : [link]. Website : [link]. LinkedIn : [link].

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2020 Customer Experience Magazine Consulting 132

Natalie Petouhof

MARCH 3, 2016

The solution enables enterprises to listen to and register what their customers are saying — directly and indirectly — in calls, chats, emails, on the web and in any other channel and analyzing the interactions to extract implicit feedback data. What Should Your Brand Be Striving For Around Single View of the Customer?

Multi-Channel 49

Multi-Channel Customer Satisfaction Loyalty Interaction 49

Ecrion

JUNE 23, 2020

You’re responsible for your company’s customer experience management. In addition, you want to maximize workplace efficiency for employees working with customers. With modern document management software, you can even access these invoices across a variety of digital mediums.

Document 63

Document Multi-Channel Insurance Brands 63

BirdEye

NOVEMBER 16, 2023

Fear not, because this blog is different. Seamless communication is one of the most important experience marketing tips for real estate businesses. Communicate the referral program benefits clearly and express gratitude for every successful referral.

Social Media 109

Social Media Seminar Events Consulting 109

Experience Matters

APRIL 7, 2015

Watch this blog and my Twitter feed for an announcement about the 2016 CX Vendor Excellence Awards in January 2016. 1) Company Overview: Clarabridge’s customer experience management platform helps hundreds of the world’s leading brands understand and improve the customer journey. Clarabridge. Confirmit.

2015 97

2015 Multi-Channel 2014 CEM 97

BirdEye

MAY 18, 2023

It achieves this by providing recommendations for topics and SEO-focused keywords for your blog posts based on high search volume data. However, email communication is still the go-to means of customer engagement. ConvertKit is one of the top digital marketing tools which focuses mainly on your email communications.

E Commerce 52

E Commerce Marketing Social Media E-support 52

BirdEye

APRIL 6, 2023

Freelance writing Even with all the technology that has transformed our everyday lives, written words still drive communication between people and businesses. Freelance writers generate a wide range of content, from blog posts to ebooks and even ghostwriting speeches. This is a great business for documenting before and after.

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2023 Insurance Social Media Transportation 98