Experience Investigators by 360Connext

DECEMBER 3, 2014

More Posts - Website Follow Me: The post Innovative Customer Service Ideas: Making The Most of Micro appeared first on Customer Experience Consulting. Blog Customer Engagement Customer Experience Featured Microinteraction of the Month communication customer service linkedin management microinteractions Slideshare'

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Innovation Customer Service 2014 Social Media 232

Totango

DECEMBER 1, 2021

When you bring agile innovation to customer success , you empower your CS strategy with the latest technology. In this blog, we’ll look deeper at what an agile customer success strategy means and why you can benefit from using one. Then we’ll lay out seven steps to bring agile innovation to customer success. Allocate Resources.

Innovation 97

Innovation Customer Success Document Government 97

Totango

APRIL 6, 2023

Pre-built VBR templates for common use cases include: Quarterly business reviews (QBRs) Contract renewal updates Adding extra seat licenses Another way to track and deepen customer engagement is through email communications. And stay tuned for some exciting announcements on Totango product innovations coming soon!

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Innovation 2023 Customer Success Sales 86

One Millimeter Mindset

APRIL 1, 2021

As your traveling companion, start with these 5 One Millimeter Mindset® blog posts to guide us forward, together. Babette Ten Haken | Change Catalyst | Purpose-Driven Professional Innovation | Cross-Functional Team Leadership | Trust-Based Client Retention | In Person & Virtual Speaker, Consultant, Coach, Author |. Contact me here.

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Blog Leadership Travel Consulting 83

Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. Miller explained the ‘Authenticity Lifecycle,’ which is a business model that infuses authentic engagement with marketing, innovation and customer experience activities.

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2016 Innovation Marketing Insights 267

One Millimeter Mindset

DECEMBER 4, 2019

I offer these three blog posts to catalyze developing STEM storytelling as a key component of your professional development trajectory. Babette Ten Haken’s One Millimeter Mindset® Storytelling Speaking Programs leverage storytelling to catalyze professional innovation, workforce innovation and business innovation.

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Blog Innovation Connections Communication 66

Upstream Works

JULY 16, 2021

To address this, contact center leaders need to think about innovation and emerging technologies like Artificial Intelligence (AI) and how cloud-based contact center solutions enable them to keep pace. The focus of innovation isn’t on CX itself, but rather the various elements that incrementally improve customer service.

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Contact Center Innovation Call Center Omnichannel 78

Upstream Works

JANUARY 16, 2020

This is the last in a series of blog posts examining key contact center trends for 2020, and the first three lead up to this broader theme of innovation driven by Artificial Intelligence (AI). The post How AI Drives Innovation for a Better CX appeared first on Upstream Works.

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Innovation Contact Center Customer Journey Mapping 2020 78

Comm100

FEBRUARY 6, 2023

Personalized customer experience is a marketing strategy that helps you tailor and customize your communication with each customer. This will enable you to offer them relevant communications, focus on the hot prospect, and offer appropriate customer support. It requires that you know, understand, and remember who your customer is.

Financial 82

Financial 2023 Blog Customer Experience 82

One Millimeter Mindset

OCTOBER 1, 2020

Here are five of my most popular blog posts from third quarter 2020. Babette Ten Haken translates across unprofitable and unproductive communication and collaboration disconnects between the business-operations continuum. The post Q3 One Millimeter Mindset™ Professional Development Blog Posts appeared first on Babette Ten Haken.

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Blog 2020 Leadership Innovation 78

One Millimeter Mindset

NOVEMBER 24, 2020

I offer five of my recent blog posts which reflect client conversations I’ve had during the past 8 months. However, putting them on the table in all their glorious imperfection moves your team past creativity and innovation blocks. Retaining Clients leverages Innovative Customer Retention Strategies. Contact me at this link.

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Blog Workshop Leadership 2020 95

One Millimeter Mindset

MAY 20, 2019

Today, make a list of your professional communication soft skills. If you Google “soft skills”, you arrive at 5-7 skill sets for which communication is deemed of utmost importance. These skills include: leadership, communication, ethics, flexibility, problem-solving, teamwork and interpersonal skills.

Communication 69

Communication Workshop Download Presentation 69

CustomerSuccessBox

MAY 28, 2021

The whole idea to attain these objectives arranges for Innovations in CustomerSuccess Technology. INNOVATION 1: Health 360. So this innovation will solve the purpose of your questions like : . INNOVATION 2: Customer Success Platforms for Remote Success Teams. INNOVATION 3: Actionability.

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Innovation Customer Success Technology Customer Retention 52

ShepHyken

SEPTEMBER 23, 2016

This week on our Friends on Friday guest blog post my colleague, Brie Tascione, writes about the importance of improving the customer experience in the healthcare industry to improve loyalty and reduce frustration. Any service industry today must keep up with the technological advances when communicating with their customers.

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Healthcare Loyalty Blog Insurance 127

One Millimeter Mindset

SEPTEMBER 27, 2018

These third quarter zinger blog posts focus on how “what we do” impacts the customers we serve. Instead, these third quarter zinger blog posts concentrate on the value of YOU. Here are 8 zinger blog posts to catalyze your professional innovation, workforce engagement and customer success during Q4. Subscribe to my blog.

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Blog Customer Retention B2C Workshop 70

TechSee

MAY 21, 2019

Emotion analytics measures an individual’s verbal and non-verbal communication in order to understand their mood or attitude. Sentiment analysis has become a key tool for making sense of the multitudes of opinions expressed every day on review sites, forums, blogs, and social media. As you’d expect, it’s all about the data.

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Innovation Customer Experience Contact Center 2024 137

One Millimeter Mindset

JANUARY 17, 2019

Communication disconnects, above all, have negative impacts on customer retention rates. As a result, customers become disengaged because of these often unintentional communication barriers. As a result, customers become disengaged because of these often unintentional communication barriers. Subscribe to my blog.

Customer Retention 69

Customer Retention Communication Workshop Customers 69

Experience Investigators by 360Connext

AUGUST 18, 2016

The post Mobile Innovation Is Not About Your Phone! While “Mobile First” has been the mantra for at least the last few years for most smart companies, it’s really only taking off now. And now it’s almost too late. After attending several sessions, keynotes and panels at the […].

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Innovation Consulting Customer Experience Connections 160

Oracle

SEPTEMBER 27, 2020

We’re back with the next installment of Markies Monday, a weekly blog series designed to help you learn more about the 2020 Oracle Markie Awards and its categories, finalists, and winners. Make sure to check back each week to learn how Oracle CX customers are driving success and building customer relationships that last.

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Innovation Marketing Multi-Channel ROI 77

Upstream Works

JANUARY 25, 2022

CX innovation is accelerating faster than ever before, and it’s integral that contact centers keep pace. While it’s true that CX innovation requires keeping up with emerging channels and technologies, digital transformation doesn’t mean you have to rip and replace your existing infrastructure.

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Innovation Contact Center Omnichannel Touchpoint 78

ShepHyken

NOVEMBER 16, 2018

Data innovation progressions fuel the network that unites the world as one major network, from the advanced mobile phones to super-quick information. Are you doing what’s necessary to use innovation and handle the educated customer? Consumers Desires have changed.

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Consumers Technology Blog Chief Customer Officer 98

ShepHyken

SEPTEMBER 16, 2016

This week on our Friends on Friday guest blog post my colleague, Mark Smith, writes about how crucial personalization can be to the customer experience. The post Guest Blog: Persona-lizing the Customer Experience appeared first on Shep Hyken. Shep Hyken.

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Blog Customer Experience Retail Consumers 119

ShepHyken

MAY 17, 2019

Simply mentioning a customer’s name while communicating with them breaks the ice. Finding a solution may require an innovative approach especially in complex situations. Ashwini Dave is a Digital Marketing Executive at Acquire.io , a customer communications platform. . There’s a void to be filled in the remaining 63%.

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Blog Loyalty Customers 2021 112

One Millimeter Mindset

MAY 30, 2019

Let’s explore three ways you and your team can become proactive by collecting client feedback to improve team communication. The first way client feedback catalyzes improved team communication is by continuously communicating with the customer! All because you are expanding the quality of your team composition and communication.

Communication 61

Communication Feedback Workshop Download 61

ShepHyken

NOVEMBER 29, 2019

This week we feature an article by Rahul Varshneya whos writes about how technology innovations are continuously improving the customer experience. From talking bathroom mirrors (thanks to Kohler) to reusable rockets (courtesy of SpaceX), we have seen unprecedented, often bewildering innovation. . There are many paths ahead.

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Technology Blog Customer Experience Social Media 134

InMoment XI

MARCH 27, 2024

Given these stats, it’s no surprise that sales-oriented corporations are taking a backseat to tech innovators, customer experience leaders, and automotive brands with a strong digital presence and great online reputation. Improve personalization in all your marketing communications with potential customers so that you can stand out.

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Automotive Management Social Media 2024 260

8x8

OCTOBER 17, 2018

Although the story is very positive, there is so much more potential, and modernizing communications can help unlock it. Aggregating the data from companies that have done this type of assessment with us, about 76% are still just starting their journey to higher levels of communication maturity. Modern communications are in the cloud.

Communication 73

Communication Contact Center Roadmap Demo 73

ShepHyken

MAY 11, 2018

Communication: Today, unarguably, a mobile phone is the best means to communicate with a customer. Be it through a voice call, SMS, Whatsapp, your app or push notifications, and a customer has given you explicit consent to communicate by leaving his number with you. This is not going to happen, at least in 2018.

2018 101

2018 Blog Customer Service B2B 101

One Millimeter Mindset

DECEMBER 10, 2018

These 5 little One Millimeter Mindset workplace collaboration blog posts wrap your brain around the notion that collaboration no longer is a “nice to have” soft skill. Workplace collaboration is a professional development and innovation strategy. As you read these blogs, do a little victory lap. Enjoy this blog post?

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2018 Blog Workshop Innovation 65

CSM Magazine

DECEMBER 2, 2020

NextOS Brings all communication and collaboration tools for customers and teams into one dashboard, streamlining work across the enterprise. . Nextiva , an industry leader in business communications, introduces the latest release of the NextOS platform, completing its transformation to a true platform company.

Communication 52

Communication Innovation Connections Touchpoint 52

Customer Bliss

NOVEMBER 18, 2020

Bell , the best selling author of the 9 1/2 Principles of Innovative Service and many other customer service books. By offering innovative customer-driven strategies and tactics, Chip has helped many Fortune 100 companies enhance their bottom lines and marketplace reputation. Today’s guest post is from my good friend, Chip R.

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Magazine Metrics Customer Centricity Books 288

One Millimeter Mindset

SEPTEMBER 10, 2018

Business growth either leverages profitable leadership communication. I recently became “that” disgruntled customer based on lack of leadership communication across the organization. As degradation of services became more frequent, I exercised leadership communication. Or it showcases collaboration gaps. And here’s the thing.

Leadership 61

Leadership Communication Workshop Customer Retention 61

ShepHyken

NOVEMBER 4, 2016

This week on our Friends on Friday guest blog post my colleague, Shaista Haque, writes about the millennial generation’s use of technology and how it is affecting their customer experience. Don’t you think your innovative business idea is on the verge of losing its charm? – Shep Hyken . Let me give you a hint.

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Blog Social Media Mobile Customer Service Innovation 127

One Millimeter Mindset

NOVEMBER 19, 2018

Innovative customer retention should not be a rare occurrence. However, in many organizations, innovative is the last thing customers expect. Second, the majority of messages we send to them, intentionally or not, clearly communicates we are out of touch with their requirements. Consider what to do more innovatively : Well.

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Customer Retention Innovation Workshop Social Media 73

One Millimeter Mindset

DECEMBER 13, 2018

These 5 One Millimeter Mindset Collaborative Storytelling Blog posts are focused on helping you “see” your organization’s or association’s stories as vibrant testimonials of how you serve customers. Enjoy these 5 One Millimeter Mindset Collaborative Storytelling Blog posts, especially selected. Enjoy this blog post?

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Blog 2018 Workshop Customer Retention 68

ShepHyken

JUNE 16, 2017

This week we feature an article by Felix Winstone who says that while technology has impacted our approach to customer service, the oldest channel of communication, voice, is the most important. Since face-to-face is often inconvenient, the most powerful form of communication is to talk over a voice call. Shep Hyken.

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Blog Customer Service Interaction Communication 84

Gainsight

JUNE 10, 2021

It was our source of news, entertainment, and communication pathways. August Hall was again full of attendees (socially distanced, of course) waiting in anticipation to hear what’s in store for Gainsight at the Product Innovation Keynote. Learn more about all the new product announcements in this blog post. Leading the Charge.

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Innovation Chief Customer Officer 2021 NPS 52