Totango

OCTOBER 13, 2020

Given that peer recommendations are among the most trusted sources of information about a business, positive reviews from existing customers can quickly turn into genuine inquiries from potential new clients. Potential clients want to see data and reviews that prove people are loyal to the brand of software they are considering. .

Webinar 62

Webinar Customer Success B2B NPS 62

ChurnZero

MARCH 25, 2022

Have you ever dealt with onboarding a new CSM to your team or having a tenured CSM leave your team — or both at once? It’s in these situations, you wish you could just hit pause until you sort it all out. When do you need to reassign a CSM’s book of business? How to reassign customers to a new CSM.

Books 98

Books Touchpoint Customer Success Customers 98

SurveySensum

SEPTEMBER 5, 2023

Do you know how exceptional customer experience can transform your SaaS journey? If not then imagine you found a SaaS product that is super easy to use and integrate. You will continue using it, right? You will also share your positive experiences with your friends and colleagues. Why does this matter? –

Insights 52

Insights Customer Experience Metrics NPS 52

BirdEye

SEPTEMBER 1, 2023

You can especially reach a wider audience with Instagram Stories. And if you post great content there and want it to stay on your profile for more than 24 hours, you need Instagram highlights. This blog post explores how businesses on Instagram can leverage this feature to improve their reach on the platform.

Social Media 59

Social Media Telecommunications Events Demo 59

BirdEye

NOVEMBER 7, 2023

Do you know what’s the one thing that is crucial in getting more sales? It is effective communication. As customers verify your brand’s reputation on top car review sites , you need to ensure that your email marketing strategy also delivers to meet their expectations.

Sales 115

Sales Automotive Advertising Demo 115

ChurnZero

FEBRUARY 23, 2023

There are two primary reasons why: First, you need to retain customers to simply “keep the lights on” so to speak. In other words, it’s far easier to convince someone who already knows, likes and trusts you to buy more—than it is to reach, educate and convert new customers—in a time when most budgets are under scrutiny.

Management 52

Management Customer Retention Net Promoter Score Loyalty 52

ChurnZero

FEBRUARY 23, 2023

There are two primary reasons why: First, you need to retain customers to simply “keep the lights on” so to speak. In other words, it’s far easier to convince someone who already knows, likes and trusts you to buy more—than it is to reach, educate and convert new customers—in a time when most budgets are under scrutiny.

Management 52

Management Customer Retention Net Promoter Score Loyalty 52

CustomerSuccessBox

APRIL 29, 2022

As a result, customers churned and the firm couldn’t do anything about it. You don’t want to be in such a tricky situation, do you? Plan the best SaaS Retention strategies that ensure customers stay with you for long. Plan the best SaaS Retention strategies that ensure customers stay with you for long.

Customer Retention 52

Customer Retention Metrics Seminar B2B 52

Totango

SEPTEMBER 7, 2021

B2B client engagement strategies can help you retain more customers if you know which best practices to follow. Leveraging technology can help you implement the best practices you need to efficiently engage and retain B2B clients. Why Are B2B Client Engagement Strategies Different from B2C?

B2B 80

B2B Engagement B2C Customer Success 80

SurveySparrow

DECEMBER 8, 2023

We will discuss the most valuable types of forms, their features, and all you need to know about them. Here’s a sneak peek at the topics we will cover in this blog: All That You Need to Know About Forms 8 Types of Forms Best Practices Off we go! You might even ask if it is the same as a survey.

Engagement 52

Engagement Magazine Events Feedback 52

Method:CRM

MARCH 20, 2023

Business owners are beginning to realize how effective customer portals are at saving time and money. But what exactly is a customer web portal, and how does it work? And why does your business in particular need them? And why does your business in particular need them? how-tos, guides, and FAQs).

Document 52

Document Poor Customer Service Customers Management 52

Method:CRM

MARCH 20, 2023

Business owners are beginning to realize how effective customer portals are at saving time and money. But what exactly is a customer web portal, and how does it work? And why does your business in particular need them? And why does your business in particular need them? how-tos, guides, and FAQs).

Document 52

Document Poor Customer Service Customers Management 52

ChurnZero

JULY 9, 2020

You know the one: leads. Sure, you won customers over to get the initial purchase, but what about your post-sale courting? That’s why they got into this relationship with you in the first place – and why customer success has become a non-negotiable. Does your marketing often drop the L-bomb?

Marketing 64

Marketing Webinar Reference Events 64

Totango

JANUARY 7, 2020

It is the first glimpse they get of your product and your team, and your first chance to demonstrate how you can help them meet their business goals. It is also a process that you should be prepared to scale as you grow your business. Onboarding is an opportunity to set your customer up for success.

Roadmap 72

Roadmap Customers Customer Success Metrics 72

Amity

JANUARY 9, 2019

This article was originally published on WnTD's blog. With Elizabeth's permission, we are republishing and sharing it with our community. One of the most exciting aspects of developing customer success strategies is looking at how Customer Success is (or should be) integrated with other areas of the organization.

Customer Success 81

Customer Success Leadership Customer Journey Metrics 81

ClientSuccess

JULY 23, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. What is one important lesson you learned in your early customer success days that has had a positive impact on your career? How has it helped you?

Customer Success 44

Customer Success Technology Leadership Chief Customer Officer 44

SurveySparrow

APRIL 4, 2023

“I don’t understand why our students aren’t responding well to the curriculum.” If you’re a teacher or the head of an educational institution, you must be familiar with such conversations. As such, student satisfaction survey questions reveal exactly what your student needs, and how they think changes could be brought for good.

Sports 52

Sports Engagement Social Media 2023 52

SurveySparrow

APRIL 28, 2023

By understanding how and why people make purchasing decisions, you can tailor your marketing strategies and improve your chances of success. The first research on the topic was conducted by John Dewey in the early 1900s, who examined how advertising affects consumer behavior.

Consumers 52

Consumers E Commerce Advertising Social Media 52

NetBase

JUNE 16, 2020

So, we compiled a list of the social intelligence tools that will help you navigate today’s tricky social media landscape. The tools you select should be chosen specifically to further your brand’s interest in three key areas: Staying in the know. Brands can make it one minute and break it the next with social media missteps.

Brands 60

Brands Social Media Metrics Consumers 60

ClientSuccess

MAY 31, 2018

For those just joining our blog series CSM from the Trenches, welcome. This series, now a community for frontline Customer Success Managers (CSMs), discusses trends, best practices, and advice that can help the frontline. How has it helped you? I love that; as our clients are successful, we’re successful. Question 2.

Customer Success 40

Customer Success Books Events Blog 40

delighted

OCTOBER 22, 2019

While there are many reasons and methods to measure customer experience (CX), keeping tabs on the perception of your customers via the Net Promoter methodology can be incredibly valuable for benchmarking the health of your business. In this blog, we’ll examine 4 real-world examples of companies using NPS to gain insight into their businesses.

Net Promoter Score 41

Net Promoter Score NPS Measurement Feedback 41

Stella Connect

MAY 4, 2017

But we do have our picks of must-see presentations. If you want to come away feeling inspired, energized, and enthusiastic about the possibilities for your brand, you’ll no doubt enjoy all five keynote presentations. How Disney University Develops the World’s Most Engaged, Loyal, and Customer-Centric Employees . Before You Go.

Contact Center 40

Contact Center Presentation Culture Customer Centricity 40

Help Scout

OCTOBER 30, 2018

If building an amazing team is critical to a company’s success, why is the bar so low for recruiting and hiring? So why are so many recruiting practices so terrible? Also, wow, this business has been funded, you say? Also, wow, this business has been funded, you say? Where do I sign up?! Spoiler: It is not.).

Culture 40

Culture Leadership 2016 2018 40

Totango

AUGUST 11, 2022

Learn How to Build Client Relationships Digitally: 14 Proven Tactics. Knowing how to build client relationships digitally is critical for SaaS businesses. In this article, we’ll show you how to build client relationships digitally with your SaaS customers. How Digital Client Relationships Are Different.

Net Promoter Score 105

Net Promoter Score Social Media Customer Journey Mapping Multi-Channel 105

Gainsight

OCTOBER 5, 2023

Launching a Customer Community can feel overwhelming. From building a content strategy to getting your cross-functional teams aligned, there are a lot of boxes to tick off before you even go live. And once you do launch, you have to continuously monitor and refine. Let’s dive in.

Roadmap 52

Roadmap Feedback Measurement Social Media 52

BirdEye

MARCH 4, 2024

Have you ever heard of the “Rule of Seven?” In this blog, we’ll provide an in-depth look at everything you need to know to plan and execute effective drip marketing campaigns. In this blog, we’ll provide an in-depth look at everything you need to know to plan and execute effective drip marketing campaigns.

Marketing 111

Marketing Multi-Channel Events Demo 111

Grade.us

APRIL 29, 2019

A wide lens view of the industry as a whole that you won't want to miss. A wide lens view of the industry as a whole that you won't want to miss. Carmen: How did you get into SEO? So I took a job working with a.com doing their affiliate program and also helping them with some paid search. The result?

Consulting 23

Consulting Books Definition Marketing 23

BirdEye

DECEMBER 12, 2022

To help you get started, here are 20 simple social media post ideas you can use today. Share customer reviews and testimonials 7. Create how-tos and tutorials 9. Highlight your community 19. This can include articles, infographics, reports, guides, blog posts, or videos. Table of contents 1.

Social Media 98

Social Media Marketing Events Culture 98

BirdEye

MARCH 17, 2023

Small business owners must navigate complex challenges ranging from customer acquisition to human resource management and financial oversight, leaving them with an overwhelming amount of responsibilities to manage alone. Role of a small business consultant So what exactly does a small business consultant do?

Consulting 98

Consulting Social Media Financial Sales 98

ChurnZero

APRIL 23, 2021

If you are a high-touch Customer Success Manager (CSM) and simply cannot imagine a world where you actually enjoy using Customer Success software, I’m here to help. Allow me to convince you that high-touch Customer Success paired with automation is actually a match made in heaven. You be the judge. .

Customer Success 98

Customer Success Leadership Customers Events 98

Totango

MARCH 2, 2021

Mapping out your customer journey stages empowers you to optimize each step for a satisfying experience that promotes higher retention. In this blog, we’ll look at how the customer journey has been reconceived around the image of a flywheel that integrates both the pre-sales and post-sales steps in the process.

Customer Journey 63

Customer Journey Net Promoter Score Sales E-support 63

Gainsight

AUGUST 14, 2021

It’s a way to engage customers with less effort from your team through email, user groups, online communities, and a game-changing new ROI driver: in-product engagements. Unfortunately, if you’re a product manager or leader, these valuable in-product guides and experiences are probably stirring up extra questions: Who should own them?

Government 52

Government Document ROI Roadmap 52

SurveySparrow

AUGUST 13, 2021

That’s why in this blog, we will focus on agile tools for project planning and management. That’s why we will list out the 12 best agile tools for project management along with their features and pricing. Community Feedback voting. ? There’s no shortage of agile tools for every purpose out there.

Management 52

Management Roadmap Feedback 2021 52

Amity

OCTOBER 31, 2016

Can you tell us about your responsibilities at Uberflip? It’s always fun for me to look back at customer reviews from those early years as all of them mention how amazingly reactive and supportive our customer support team was (and still is). How did you personally get started in Customer Success?

Customer Success 0

Customer Success Customers Definition Metrics 0

Gainsight

APRIL 16, 2019

However, that may not be an option, and this post focuses on how to be hired into a new company. Just to add to the confusion, you will sometimes see “Manager, Customer Success,” which is a people manager. As you move up a level, there are VPs of Customer Success. Be careful what you wish for. Title confusion.

Customer Success 40

Customer Success Reference Leadership Customers 40

Grade.us

JANUARY 12, 2021

The Yelp business listing is a powerful yet controversial entity in the local search and review management space. Ask any business owner how they feel about Yelp. This doesn’t have to be the case for you. As you’ll soon see, Yelp can be one of your business’ most powerful allies. Delivered 2.2

Advertising 35

Advertising Social Media Events Connections 35

SurveySensum

OCTOBER 27, 2020

Later the conversation shifted much deeper into Customer Success and how can someone become one! Here’s how it goes. Why did you choose Customer Success and what was your background? How was your journey to Customer Success Head and opening your own company?

Customer Success 59

Customer Success 2013 2014 Consulting 59