contact-centers-adding-ai-to-become-more-intelligent-responsive-to-customers Blog Related Topics 
BlueOcean
MARCH 13, 2023
Talk of ChatGPT is everywhere from your LinkedIn feed to the evening news to, yes, this blog. Like most people in the customer care sector, we are diving deep into where ChatGPT fits, or might fit, into the contact center world. So let’s get into it. Those first three are what we’d expect.
ShepHyken
JUNE 28, 2019
This week we feature an article by Chris Connolly that discusses h ow assistive AI blends with human-only qualities to create a new category of “superagents.”. Their roles have evolved, with the human performing critical value-added functions and machines handling rote tasks. Fewer phone calls, but more complex conversations.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Beyond Philosophy
AUGUST 25, 2022
Providing proactive experiences is part of the future I see for Customer Experience , a side effect of Customer Science. For those who read this newsletter, you know that Customer Science is where we have a convergence of artificial intelligence (AI), data, and behavioral sciences. Defining Proactive.
UJET
DECEMBER 2, 2020
The title of this blog post is an important question that many executives are asking. DMG estimates that more than 80% of the IVR applications in the market today are more than 10 years out of date. Let’s be real.
SurveySparrow
JANUARY 9, 2024
Using AI tools for market research is a game changer. Come to think of it, what is that one thing you wish you had more of? And that’s precisely what artificial intelligence saves. This blog will look into the top AI market research tools, their features, and pricing! No more waiting around!
UJET
DECEMBER 2, 2020
The title of this blog post is an important question that many executives are asking. DMG estimates that more than 80% of the IVR applications in the market today are more than 10 years out of date. Let’s be real.
Avaya
FEBRUARY 13, 2018
I’ve been through quite a few technology trends in my career, and to say Artificial Intelligence (AI) is one of the hottest may be an understatement. If you have customers that are 55 and under you need a customer experience plan to address digital channel preferences and AI in contact centers now, before it’s too late.
Expert insights. Personalized for you.
156 
Let's personalize your content