Not Just Another Blog Post on How to Improve Customer Experience
InMoment XI
OCTOBER 4, 2023
Today, there are a lot of customer feedback management (CFM) companies talking about integrated CX. Integrated CX isn’t a new concept by any means, and InMoment is not so bold as to say we invented the concept. Don’t get me wrong, metrics matter, but solely focusing on score management can lead to program stagnation.
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