Guest Blog: The Do’s and Dont’s of Using Chatbots for Customer Service
ShepHyken
AUGUST 25, 2017
They know customers want fast, accurate information as soon as they need it. According to some reports , 41% of customers expect a business to answer an email in just six hours. No matter what the situation, you need to foster a sense of support and caring to ensure your customer comes back to you. Use the message format.
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