SurveySparrow

JUNE 30, 2023

Welcome to the captivating world of customer experience design, where we turn mundane interactions into extraordinary adventures. But, we will be unleashing our creativity to design experiences that will have your customers grinning from ear to ear. Now, we won’t be donning capes or fighting villains.

Customer Experience Design 52

Customer Experience Design Customer Experience Touchpoint Net Promoter Score 52

Michelli Experience

NOVEMBER 14, 2017

In keeping with that message, I am excited to be blogging about one of my favorite leadership brands – Ed Mady and to use Ed as an example of the importance of creating signature moments that frame those “out of earshot” conversations. Branded Customer Experience. Ok, where is this going?

Brands 45

Brands Hotels Magazine Leadership 45

Storyminers

FEBRUARY 2, 2016

Disney, like Chick-fil-A has taken customer experience to heart. In fact, the company’s operations are based on this simple maxim (paraphrased) from Walt Disney, one of the Disney brothers/founders: “If you give your guests a great experience, they’ll want to come back and bring their friends.”.

Sales 45

Sales Hospitality Guest Experience 2016 45