Blog Customer Focused Customer Service Strategies Customer Service Training 
ShepHyken
OCTOBER 5, 2022
Brian Knight , a professional speaker on team performance, posted the story on his blog. Create the experience that gets customers to not only buy today, but will also say, “ I’ll be back ” tomorrow. . Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author.
ShepHyken
JUNE 28, 2021
25 Customer Experience Blogs to Add to Your Weekly Reading List by Jessica Wise. HelpSquad) If you’re looking to improve your relationship with your customers through the power of reading, look no further. Here are 25 customer experience blogs to add to your weekly reading list. that includes some amazing experts.
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ShepHyken
DECEMBER 14, 2020
The author, Vala Afshar, says, “… crisis is a catalyst for change, and customer service management is signaling intentions to ramp up their AI adoption as part of broader digital transformation initiatives.” ” 8 Customer Experience Trends for 2021 by Steven Van Belleghem. Follow on Twitter: @Hyken.
Integrity Solutions
OCTOBER 27, 2021
In fact, exceptional customer service is more than a functional role; it’s a purpose, rooted in a culture and an understanding of what it means to be truly customer-focused. What to Look for In Customer Service Training Programs. An End-to-End Customer Service Strategy.
ShepHyken
NOVEMBER 7, 2016
30 Resources Every Customer Success Manager Should Read by Danni Friedland. jaco Blog) This golden list will motivate you and help you grow your business, engage with your customers and get accurate insights from your Customer Success efforts. My Comment: Customer Success is a hot topic. Follow on Twitter: @Hyken.
ShepHyken
JUNE 1, 2020
She reminded me of a favorite quote at the end of the article: “If you want to see where a company is at, look at their sales, but if you want to see where a company is going, look at their service.” Freshworks) From this blog, you can find out actionable workarounds for staff shortage to improve call center performance.
ShepHyken
OCTOBER 23, 2017
You’ll have to read this excellent article by Vala Afshar, a genius in the world of customer service and CX. The information that Vala shares through his articles and blogs is always spot on. Impulse service on steroids by Chip Bell. My Comment: What’s the most costly mistake in business? Follow on Twitter: @Hyken.
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